Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org   

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context:

The ITS Corporate Digital Engagement (ITSCD) is a unit within the ITS Corporate Solutions department (ITSCO) that delivers cutting-edge information and technology applications to enhance intranet and communications for staff, external audiences, donors, member countries, and other key stakeholders. Focusing on modernizing the Bank’s digital engagement, ITSCD collaborates with clients to design solutions that enhance client responsiveness, boost organizational effectiveness, and manage risks. Additionally, the unit provides technology solutions that streamline end-to-end budgeting processes and support cost allocation management.

Position Overview:

The ITS Corporate Digital Engagement (ITSCD) unit is seeking an experienced and proactive Product Owner to lead the World Bank’s Intranet and Knowledge Solutions work program. This initiative delivers a unified content management and communications platform that disseminates critical information to WBG’s internal audiences, with web pages and sites offering varying levels of staff accessibility.

As the Product Owner, you will play a key role in driving the product’s success by ensuring alignment with both business objectives and client needs. Operating within the SAFe Agile framework, you will foster collaboration, adaptability, and a client-focused approach.

In this role, you will work closely with internal stakeholders to understand their requirements and translate them into actionable product features. You will define and continuously refine the product vision through iterative feedback, and maintain a clear roadmap that communicates key milestones and goals.

Your responsibilities include managing the entire product lifecycle—from design through deployment—while overseeing the product backlog and adjusting priorities as needed. Using data and analytics, you will monitor progress and make informed decisions to ensure the product’s success. Additionally, you will write effective user stories, coordinate with the product team, and engage end users through feedback loops to enhance the product’s value. Active participation in scrum meetings and product sprints is a key aspect of this role.

You will collaborate with business sponsors, solution architects, business analysts, and developers to deliver solutions that are aligned with best practices in enterprise architecture, modern sourcing techniques, and modular design, while integrating IT services and platforms effectively.

We are looking for a candidate with strong client and product focus, someone who consistently strives to exceed expectations and is dedicated to delivering value through continuous improvement.

Specific Responsibilities

•Responsible for managing and refining the team backlog, ensuring it reflects the most valuable features and stories. They prioritize user stories, features, and technical enablers based on business value, stakeholder needs, and input from the Portfolio Manager.

•Partners with stakeholders and clients across the organization to inform the product vision, strategy, features, and prioritization.

•Deliver regular status updates to client, gather and respond to feedback, flag risks/delays, and discuss any shift in requirements and priorities.

•Help with user adoption and communicate new features and releases. Work with other units and departments on change management plans.

•Create Product Vision Board, write user stories, develop roadmap, and rank essential features for MVP with support from other teams and units.

•Oversee all stages of product development, working with Solutions Architect, Developers, Testers, and Designers.

•Plan and execute future releases through a data driven and agile approach.

•Develop KPIs that are measurable, actionable, and align with user goals with support from Digital Strategists, Design team, and Solutions Architect.

•Actively monitor client needs, industry trends, Bank priorities, KPIs, feedback, and backlog.

Selection Criteria

•Master’s degree in Computer Science, or relevant discipline with a minimum of 8 years of relevant experience or bachelor’s degree with a minimum of 10 years relevant experience.

•5+ years of experience in product management or as a product owner in an Agile environment, preferably within a SAFe framework.

•Certified SAFe Product Owner/Product Manager (POPM) is preferred.

•Demonstrated experience working in SAFe, Scrum, or Kanban environments and the ability to apply these principles to drive product delivery.

•Strong understanding of the business domain and the ability to translate business needs into actionable product requirements.

•Excellent collaboration and communication skills to work effectively with diverse teams and stakeholders.

•Ability to analyze data and user feedback to make informed decisions and prioritize product features effectively.

•While not a developer, the PO should have a solid understanding of the technical landscape to collaborate effectively with the development team and ensure feasibility.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.