OBJECTIVES OF THE PROGRAMME

1.    Effective implementation of WHO collaborative programmes.

2.    Efficient application of the renewed results-based managerial framework of WHO through programme development, implementation, monitoring and evaluation of WHO’s programme of cooperation with countries in the Region.

3.    Support the Division in the application of the Global Management System in respect of supporting collaborative programmes, resource mobilization and communication.

DESCRIPTION OF DUTIES

Under the supervision of the Programme and Administrative Officer, the incumbent is assigned all or part of the following responsibilities:

• Provide support in the administrative arrangements for travel, including preparing travel authorizations, flight and hotel bookings, visas and following up on required clearances.
• Provide clerical support in the preparation of events and meetings and administrative arrangements for workshops and seminars. Obtain and disseminate, as required, documents and information from staff and focal points of internal departments and external stakeholders.
• File electronic and hard-copy official records, retrieving and distributing material, as needed in accordance with standard office procedures.
• Answer telephone calls, responding to routine queries and direct or forward to the appropriate staff members, as required.
• Type correspondence and format documents and presentations in line with WHO and department styles.
• Register and route mail, correspondence and other documents, employing tracking systems.
• Provide back up support to other support staff as required.

REQUIRED QUALIFICATIONS

Education

Essential: Completion of secondary school education or equivalent (technical or commercial school).
Desirable: Formal secretarial/administrative training is desirable. Bachelor or undergraduate degree is an asset. Formal or self-training in the use of standard office software is desirable. Training in accounting theories and principles is an asset.

WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World  Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United  Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/ .

Experience

Essential: Minimum of two years’ experience in secretarial or administrative positions.

Desirable: Relevant experience in WHO or another UN agency an asset. Experience in Oracle-based or other ERP systems is preferred.

Skills

• Knowledge of organizational administrative procedures relating to the position, including filing, document preparation, and information processing.
• Excellent oral and written communication.
• Ability to prioritize work assignments, perform routine work and adapt to changing demands.
• Proactivity in customer service.

WHO Competencies Enhanced WHO Global Competency Model: who-enhanced-competence.pdf

Teamwork

Communicating in a credible and effective way

Respecting and promoting cultural differences

Knowing and managing yourself

Producing results

Use of Language Skills

Essential: Expert knowledge of English. Expert knowledge of Lao.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at USD 7,289 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

• In case the website does not display properly, please retry by: (i) checking that you have the latest version of the browser installed (Chrome, Edge or Firefox); (ii) clearing your browser history and opening the site in a new browser (not a new tab within the same browser); or (iii) retry accessing the website using Mozilla Firefox browser or using another device. Click this link for detailed guidance on completing job applications: Instructions for candidates
• Interested candidates are strongly encouraged to apply on-line. For assessment of your application, please ensure that

-your profile on Stellis is properly completed and updated;
– all required details regarding your qualifications, education and training are provided;
– all experience records are entered with elaboration on tasks performed at the time.
– Kindly note that CV/PHFs inserted via LinkedIn are not accessible.