UNICEF works in over 190 countries and territories to save children’s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.

At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job – it is a calling.

UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.

Visit our website to learn more about what we do at UNICEF.

For every child, innovate…

The Office of Innovation (OoI) is a critical driver of UNICEF’s mission, leveraging expertise and resources from across the organization and its partners to address key challenges facing children worldwide. By continuously ideating, testing, and scaling the most impactful solutions, the OoI plays a pivotal role in advancing the Sustainable Development Goals related to children.

The Office of Innovation is currently working from its main office in Stockholm, and from Hubs established in different locations across Europe (Helsinki, Copenhagen, Geneva and Barcelona).

The ICT Associate will report to the Senior ICT Associate and will perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations in support of all of OoI. Specialized activities typically involve the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and serving as the focal point for receipt and processing of user requests.

How can you make a difference??

General ICT / Office Support:
ICT Associates at this level perform a full range of procedural activities in support of ICT to ensure effective communications with client offices and efficient provision of support to other ICT staff.

Activities include:

• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested. This may require the incumbent to lift, move, mount, or store equipment.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation.
• Coordinating with external service providers and vendors to ensure timely resolution of ICT issues and procurement of ICT equipment.

ICT Administration:
ICT Associates are accountable for specialized support pertaining to routine ICT activities requiring thorough understanding and application of server, operating system, hardware and software documentation and functionality.

Activities include:

• Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and
equipment.
• Assisting in routine operation and monitoring of server systems.
• Providing second-level user support/troubleshooting.
• Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Performing backups of servers following standard backup procedures.
• Assisting in the generation of computer reports.
• Providing on-the-job orientation for users in the use of ICT systems.
• Ensuring cybersecurity measures and protocols are followed and assisting in the management of security incidents.

Digital Workplace Support

Activities include:

• Configure and manage SharePoint sites and OneDrive for Business.
• Ensure proper permissions and access controls to protect sensitive information.
• Provide user support and training for effective document sharing and collaboration.
• Manage settings and configurations for Microsoft Teams, including creation of teams and channels.
• Support and troubleshoot issues related to Teams, Outlook, and other communication
  tools.
• Promote and facilitate the adoption of digital tools and platforms to enhance productivity
  and collaboration.

If you would like to know more about this position, please review the complete Job Description here:  JD_OOI ICT Associate G-6.docx

To qualify as an advocate for every child you will have…

Minimum requirements:

Education:

• Completion of Secondary education is required, supplemented with formal training in Computer Science, Information Systems, Telecommunications, Engineering.
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• Microsoft 365 Certifications such as (Fundamental, Modern Desktop Adim, teamwork Admin) would be an asset.

Work Experience:

• A minimum of six years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.
• Experience in managing IT projects and coordinating with cross-functional teams.

Skills

• Good knowledge of UNICEF’s ICT regulations, rules and procedures as well as systems and applications.
• Good working knowledge of computer information systems, including micro-computer operating systems software (e.g. Windows), hardware and applications software and other office technology equipment.
• Ability to understand data and effectively use office technology systems for its input and extraction.
• Proficiency in Microsoft 365 administration (including user management, SharePoint, OneDrive, Teams, and Outlook).
• Takes responsibility to respond to service needs promptly and proactively.
• Demonstrates a high degree of integrity, reliability, and honours matter of confidentiality.
• Ability to handle work quickly and accurately under time constraints.
• Troubleshooting and problem-solving skills.
• Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds.
• Developing country work experience and/or familiarity with emergency.
• Knowledge of ITIL processes and best practices in IT service management is an asset.

Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (1)

(2) Demonstrates self-awareness and ethical awareness (1)

(3) Drive to achieve results for impact (1)

(4) Innovates and embraces change (1)

(5) Manages ambiguity and complexity (1)

(6) Thinks and acts strategically (1)

(7) Works collaboratively with others (1)

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We offer a wide range of measures to include a more diverse workforce, such as paid parental leave, time off for breastfeeding purposes, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority, and discrimination. UNICEF is committed to promoting the protection and safeguarding of all children. All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.

Remarks:

As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.

UNICEF’s active commitment to diversity and inclusion is critical to deliver the best results for children.

Government employees who are considered for employment with UNICEF are normally required to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants’ bank account information.

Applicants must be nationals of EU states or in possession of a valid work permit in Sweden.

General Service (GS) staff are locally recruited staff and therefore, candidates are personally responsible for any travel and accommodation arrangements.

UNICEF does not facilitate accreditation for locally recruited staff from the Ministry of Foreign Affairs.

All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.

Additional information about working for UNICEF can be found here.

If you have any questions, please contact us at swe-ooi-recruitments@unicef.org