Location:

Amman, Jordan
Salary:

negotiable / YEAR
Job type:

FULL_TIME
Posted:

3 months ago
Category:

Engineering, Facility and Security Services, Maintenance
Deadline:

06/10/2024

JOB DESCRIPTION

The United Nations Office for Project Services (UNOPS) is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. UNOPS supports partners to build a better future by providing services that increase the efficiency, effectiveness and sustainability of peace building, humanitarian and development projects. Mandated as a central resource of the United Nations, UNOPS provides sustainable project management, procurement and infrastructure services to a wide range of governments, donors and United Nations organizations.

UNOPS AMMMCO

Under the direct supervision of the Facility Manager and under the overall guidance from the Head of Support Services, the Technician manages and ensures the provision of efficient technical support services to a relevant operational unit. In the discharge of her/his duties, the Technician liaises with UNOPS support colleagues to ensure consistent service delivery for the office with the required standards, specifications, health and safety procedures.

Functional Responsibilities

Summary of Key Functions

Technical Support and Maintenance
Technical Installations and Upgrades
Documentation and Reporting
Safety and Compliance
Client-Oriented Approach

1. Ensures Technical Support and Maintenance, namely:

Provide technical expertise and support related to the operational unit’s needs, ensuring that all systems, equipment, and infrastructure are functioning efficiently and effectively.
Perform regular maintenance, troubleshooting, and repair of technical systems or equipment, ensuring minimal downtime and optimal performance.
Performing tests and making necessary repairs to ensure proper functionality.

2. Technical Installations and Upgrades:

Assist with the installation and configuration of electrical devices “such as a new fridge, microwave”, tools, or infrastructure along with necessary repairs. And performing routine checks for the generator and recording readings, as well as regular maintenance of the electrical water pump.
Assist with the installation of the AC units in the building. The Technician will also monitor the heating system during the winter and inspect the ventilation system in the building. If any of these tasks require additional spare parts or repairs, the Technician will collaborate with the professional company handling these installations, especially where guarantees for installed parts, electrical devices, and cameras are involved.
Additionally, the Technician should install the ICT network and support the ICT team with cabling and connecting devices.
Ensure all installations meet UNOPS standards and comply with safety and operational guidelines.

3. Provides documentation and Reporting:

Maintain detailed records of technical activities, including maintenance logs, repair records, and installation reports.
Submission of regular progress reports, including issues identified and resolved.
Ensure accurate and timely reporting to supervisors.

4. Safety and Compliance:

Adhere to safety protocols and ensure all technical operations comply with UNOPS policies, standards, and safety regulations.

5. Client-Oriented Approach:

Ensure that technical support services are delivered with a focus on client satisfaction, quality, and results. Address client concerns promptly and ensure that technical solutions meet their needs

Impact and Results:

High-quality technical support ensures that all systems, equipment, and infrastructure function optimally, reducing downtime and increasing productivity within the operational unit.Efficient operations contribute to achieving organizational goals

Timely maintenance and repairs can prevent more significant issues that would require expensive solutions. By ensuring that all technical aspects are running smoothly, the technician helps the organization save on costs related to repairs, replacements, and operational delays

Reliable and effective technical support directly impacts client satisfaction.

In summary, the technician’s performance affects the efficiency, safety, cost-effectiveness, client satisfaction, and overall success of the organization’s operations and projects

Competencies

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:

Completion of secondary school is required.
A relevant technical diploma or degree in the specific field (e.g., electrical engineering, civil engineering) is desirable.
In the absence of a degree, any necessary certifications or licenses required for the specific technical role.

Experinece:

A minimum of 5 years of experience in the relevant technical fields.
Ability to work with computer and office software packages (MS Office 2003 and/or newer versions) and knowledge of spreadsheet and database packages is desirable.
Some experience in UN system organizations is desirable.

Language:

Arabic language is required
Basic English is required.

Contract type, level and duration

Contract type: Retainer contract
Contract level: LICA 5
Contract duration: Four (4) months until 31 January 2025

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/Individual-Contractor-Agreements.aspx

Additional Information

Please note that UNOPS does not accept unsolicited resumes.
Applications received after the closing date will not be considered.
Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda.
It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.