Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org  

ITS Vice Presidency Context:

The Information and Technology Solutions (ITVice Presidential Unit (VPenables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

ITSBA Context

The ITS Business Administration Department (ITSBis a central pillar in the World Bank Group’s IT, responsible for managing the business of ITS. ITSBA serves as a strategic catalyst, navigating IT transformation, endorsing agile and lean methodologies, and sculpting the IT workforce blueprint. It champions stringent governance, proactive risk management, and unwavering compliance with policies and standards, while also ensuring meticulous financial oversight of IT resources. ITSBA is the driving force behind organizational change and transformation efforts, instilling a culture of innovation and continuous learning. ITSBA is responsible for equipping the IT workforce with the necessary skills to address both present and future technological advancements and managing strategic sourcing and vendor management.

The department encompasses several key areas:

•Strategy and Advisory

•Governance and Business Management

•Financial Management

•Transformation Management and Enterprise Change Management

•Workforce Planning, Talent Management and Learning, and Workspace Management

•Sourcing and Vendor Management

•Communication Management, Partnerships, and Staff Engagement

ITSPE Context

Within the ITS Vice Presidency, the ITSPE unit plays a vital role in ensuring that the ITS workforce is aligned with the WBG’s strategic goals and priorities. ITSPE is responsible for four key areas: talent management, employee engagement, workforce management, and workplace management.

The position will report to the Senior IT Officer, Employee Engagement of ITSPE. The Employee Engagement Analyst role is crucial for fostering a positive work environment and ensuring that employees are motivated and committed to the organization’s goals. This position requires a proactive approach to identifying and addressing engagement issues and a strong ability to work collaboratively across different teams and departments.

The position will report to the Senior IT Officer, Employee Engagement of ITSPE.

Roles and Responsibilities:

Employee Engagement Initiatives:

•Develop and implement strategies to enhance employee engagement.

•Conduct surveys and analyze data to assess employee satisfaction and engagement levels.

•Organize and facilitate engagement activities, workshops, and events.

•Coordinate and support the execution of engagement activities, workshops, and events.

•Collect and analyze data from engagement surveys and other feedback mechanisms.

Diversity, Equity, and Inclusion (DEPrograms:

•Support the planning and implementation of DEI initiatives.

•Assist in organizing DEI training sessions and awareness programs.

•Monitor and report on the progress of DEI initiatives.

Administrative Support:

•Provide administrative support to the Employee Engagement and DEI teams.

•Schedule meetings, prepare agendas, and take minutes.

•Maintain records and documentation related to engagement and DEI activities.

•Provide support and advice to managers and senior staff on engagementrelated issues.

•Work closely with HR Business Partners to address engagement challenges.

Communication and Coordination:

•Assist in developing communication materials to promote engagement and DEI initiatives.

•Coordinate with various departments to ensure alignment and participation in engagement and DEI programs.

•Serve as a point of contact for employees regarding engagement and DEIrelated queries.

Data Management and Reporting:

•Manage databases and track metrics related to employee engagement and DEI.

•Prepare reports and presentations for management on engagement and DEI metrics and trends.

Selection Criteria

•Bachelor’s or Masters’ degree in a relevant field (Education and Experience Requirements: e.g., human resources management, Workforce Management, Diversity and inclusion, information technology, or other related fielwith 2 years relevant experience OR equivalent combination of education and experience.

•Understanding of HR for Information Technology

•Experience in Adult Learning principles and human centered approach to learning and instructional design for example understanding ADDIE model

•Appreciation of modern learning practices and technology to improve learning experience

•Strong interpersonal skills and ability to work effectively with internal/external partners in a multicultural environment. Ability to develop solid relationships with key stakeholders and build productive partnerships.

•Strong analytical & research skills

•Effective project management, organizational abilities, and meticulousness

•Ability to manage multiple projects and meet deadlines.

•Excellent written and verbal communication

•Strong experience with learning management tools

•Experience on managing vendor and PO management

•Use Excel and/or Tableau to organize, and present data for decision making, an added advantage

•Proficient in Microsoft O365, as well as other collaboration and productivity tools.

Behavioral Competencies:

Deliver Results: Sets challenging goals that align with the WBG mission and is always looking to improve; Understands clients’ most pressing challenges and contributes to solutions; Takes personal responsibility for producing high quality work, identifying and informing of risks, and delivering results for clients.

Collaborate Within Teams and Across Boundaries: Keeps others fully informed to ensure integration and work consistency; Seeks and listens to input from others to inform own decision making and openly shares information; Frames thinking/actions with a WBG corporate perspective in mind.

Client Understanding and Advising: Looks at issues from the client’s perspective and acts beyond expectations to ensure client satisfaction; Analyzes situations and determine alternative or creative scenarios and approaches to add value to the business in new and different ways; Works within the team and with other specialty areas to define client needs and develop the best approach to meet client needs; Helps clients understand complicated issues by describing the issue and solutions in a concise way that clients can easily understand; Sees how ideas and best practices from other specialties can be adapted or applied to address client issues.

Broad Business Thinking: Maintains an indepth understanding of the longterm implications of decisions both for department and the client’s business; Ensures that decisions are supported by relevant stakeholders as well as sound performance data.; Effectively communicates recommended changes to clients and how they will affect their business using the client’s own terminology with limited jargon while attempting to minimize daytoday disruption of operations.

Learning Orientation: Stays abreast of new trends and developments in own specialty area as well as what is occurring in the broader industry; Obtains training as needed to remain current on technical expertise; Exposes self to increasingly more challenging projects and opportunities to learn; Tracks developments in the field through readily available sources and by maintaining active involvement with relevant industry, user and vendor associations.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.