UNOPS South East Asia MultiCountry Office (EAPMC

The South East Asia and Pacific Multi Country Office (EAPMCsupports, develops and oversees the UNOPS portfolio of projects in South East Asia and the Pacific. EAPMCO was established in January 2023 following the merger of the Thailand MultiCountry Office, which covered 20 countries across North East Asia, South East Asia and the Pacific, and the Cambodia MultiCountry Office, which covered 4 countries South East Asia3 countries in the Mekong Subregion (Cambodia, Lao PDR and Vietnaand the Philippines. EAPMCO currently covers 24 countries across North East Asia, South East Asia and the Pacific. With its head office in Bangkok, the MultiCountry Office comprises eight business units: SEMCO Thailand, EAPMCO Indonesia, EAPMCO Pacific Operations Cluster, EAPMCO Papua New Guinea, EAPMCO China, EAPMCO Vietnam, EAPMCO Mekong, and EAPMCO Philippines.

In 2023, the UNOPS EAPMCO implemented projects worth more than USD 75 million, in the areas of Energy Transition, Digital Transformations, Sustainable Environmental Management, Climate Change, Waste Management, Rule of Law and Access to Justice, Water, Sanitation and Hygiene (WAS, Post Conflict Reintegration, Emergency Relief, Post COVID19 Economic Transformations, and Health, through HR, procurement, construction, contract management, fund and program management services.

The Multi Country Office head office in Bangkok provides strategic direction, operational support, delivery oversight and assurance of the excellence of business processes and quality standards across all of the entire Multi Country Office locations. It is also responsible for developing, delivering and managing the portfolio of engagements in the country of the MCO location itself.

UN Global Pulse (UNG is an initiative of the Executive Office of SecretaryGeneral (EOSfounded in We work in support of the SecretaryGeneral’s priorities, in advancement of the UN Charter. UNGP serves as a crosspillar lead and hub for experimentation and digital innovation. We have a globally distributed team in the Americas, Europe, Africa and Asia. The teams work with digital innovation, strategic foresight, realtime data and artificial intelligence to further sustainable development, humanitarian and peace outcomes. Our vision is ‘A world in which responsible and inclusive digital innovation serves to empower people and protect the planet’. Our mission is to work at the intersection of digital innovation and science to inform, inspire and support the entire UN and those it serves, to anticipate and respond to the challenges of today and tomorrow.

The goals of the UN Global Pulse Network are: to generate knowledge, capabilities and approaches that support the transformation of the United Nations into a more agile and resilient ‘nextgeneration’ institution; ito create and accelerate the development of globally accessible approaches that help communities and partners anticipate and address emerging global challenges; and iito advocate for the global transformation of policies, practices and culture required to maximize the impact of digital innovation, minimize its risk of harm, and ensure pathways to scale and sustainability.

UNOPS has signed an agreement to operationally support the implementation of the UN Global Pulse’s Data Insights for Social and Humanitarian Action (DISHproject.

The incumbent of this position will be personnel of UNOPS under its full responsibility.

UNOPS is seeking a Product Strategy and Customer Success Lead for UN Global Pulse’s Data Insights for Social & Humanitarian Action (DISHproject.

DISHA (https://disha.unglobalpulse.org/) aims to accelerate ethical and responsible access to data and artificial intelligence (Asolutions to unlock social impact at scale. By facilitating the availability of reusable data through reliable models, standardised approaches and frameworks, DISHA enables the creation and expansion of actionable insights. These insights are designed to support more effective and inclusive efforts in humanitarian work, peacebuilding and development.

The Product Strategy and Customer Success Lead is responsible for bringing the voice of the users to the development teams whether internal to UN Global Pulse or external pro bono partners, or a mix of both. The Product Strategy and Customer Success Lead works with the Impact and Scaling Lead to evolve the vision and objectives for user needs and alongside technical staff to implement the vision within budget and other constraints.

They foster goaloriented collaboration and excel at bringing people together whether for open discussion of challenges or focused decision making.

Ultimately, they ensure that the project outputs are delivered to and for the benefit of users within the constraints of time and cost, whilst managing scope, risk, and benefits and ensuring a high quality and ethically safe outcome. Building the right thing, building it right.

The day to day management and supervision of this position is under the responsibility of the Impact and Scaling Lead. This position will need to work across time zones from East Asia (Jakartto East US (New Yorin a balanced working pattern across the week.

Summary of functions:

1. Guides the establishment of robust team practices for gathering and internalizing user needs in social and humanitarian action
2. Develops product vision and development pipeline
3. Oversees endtoend DISHA user journey and ensures customer success
4. Structures the collaboration with probono partners in service of product delivery and UN capacity building
5. Develops robust and practical processes for managing risks arising from using data and AIenabled products in humanitarian contexts
6. Develops sustainable longterm product vision and value proposition for DISHA and contributes to addressing other strategic questions as appropriate

Education:

• An advanced University Degree (Master’s or equivalenor higher degree is required, preferably in computer science, social sciences, business management, economics, or other relevant disciplines.

• A firstlevel university degree (Bachelor’s or equivalenin the abovementioned fields with an additional two (2) years of relevant experience may be considered in lieu of an advanced degree.

• Contract type: International Individual Contractor Agreement (IIC
• Contract level: ICS 11 / IICA 3 / LICA 11
• Contract duration: 6 months with a possibility of extension subject to organizational requirements, availability of funds and satisfactory performance

For more details about the ICA contractual modality, please follow this link:
https://www.unops.org/english/Opportunities/jobopportunities/whatweoffer/Pages/IndividualContractorAgreements.aspx

Disclaimer:

• In duty stations where the NPO category has been established by the International Civil Service Commission (ICS, a Local Individual Contractor Agreement (LIC must be issued for a homebased contract.

• Please note that UNOPS does not accept unsolicited resumes.
• Applications received after the closing date will not be considered.
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce.
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses ( they take around 4 hours to completin your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGin a manner consistent with UN core values and the UN Common Agenda.
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.