Under the guidance and direct supervision of the Common Services Analyst, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a clientoriented approach.

The ICT Support Associate works in close collaboration with the UN agencies based at the UN Building, Management Support and Business Development, Programme and Operations teams in the Country Office (Cand UNDP HQ staff for resolving complex ICTrelated issues, collaborates with Regional ICT Officers (RI, Regional Bureau ICT Managers (RBIM, ICT Managers and other ICT Staff.

Ensures implementation of ICT strategies and introduction/implementation of new technologies, focusing on achievement of the following results:

• Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment;
• Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services;
• Provision of support to the use of Quantum (UNDP’s implementation of ERfunctionality for improved business results and improved client services as well as other systems used by other agencies housed in the UN Building.

Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results:

• Effective functioning (installation, operation and maintenancof all UN Agencies hardware equipment and acquisition of hardware supplies;
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs;
• Installation of commercial and inhouse developed software and related upgrades, antivirus programs on a timely basis.

Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the network connection on a daily basis to ensure a stable and responsive network environment;
• Troubleshooting and monitoring of network problems. Ensure that the UN Agencies desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks;
• Response to user needs and questions regarding network access;
• Maintenance of uptodate parameters of information for the network clients and electronic mail;
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of offsite storage of backups;
• Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities;
• Networks administration support to other UN agencies as required and preparation of bills for cost recovery for the service provided.

Provides web management services, focusing on achievement of the following results:

• Support to the maintenance of the CO websites and Intranet;
• Troubleshooting and monitoring of websites for UN agencies upon request and preparation of bills for cost recovery for the service provided.

Provides administrative support, focusing on achievement of the following results:

• Provision of advice on and assistance in procurement of new ICT equipment for UN Agencies and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids;
• Maintenance of an uptodate inventory of the software and hardware;
• Maintenance of a library of ICT related reference materials;
• Facilitate the maintenance of the ICT inventory and stock of supplies and spare parts in cooperation with the Administration and Procurement Teams;
• Provision of ICT support to key events.

Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision;
• Participation in the organization of training for the CO staff on ICT issues;
• Maintenance of staff training profiles;
• Synthesis of lessons learned and best practices in ICT;
• Sound contributions to knowledge networks and communities of practice.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

The ICT Support Associate will be reporting directly to Common Services Analyst.