FHI 360 Lesotho

Information Technology Officer

FHI 360 is a non-profit human development organization dedicated to advancing equity, health and wellbeing through data-driven, locally led solutions — so that humanity thrives. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology; creating a unique mix of capabilities to address today’s interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. FHI 360 Lesotho is currently seeking qualified candidates for the position of Information Technology Officer. The position will be based in Maseru, Lesotho.

SECURE Project Description

The USAID Sustaining Epidemic Control through Unified Prevention (SECURE) program is a five-year activity that seeks to build on this positive momentum by providing USAID a flexible, locally led response differentiated by target population and built on our record of success in Lesotho, existing presence across the target geography, and FHI 360’s deep bench of technical expertise. Our approach seeks to strengthen the system that provides integrated primary health care (PHC), health promotion, health systems strengthening and preventive services and transitions leadership to key government-led services and local implementers. Our partners offer complementary expertise and trusted relationships with the Government of Lesotho (GOL), stakeholders, and communities. Our team will serve as mentors, trainers, advisors, and facilitators to bolster local partner and government capacity, skills, and tools to lead the HIV prevention response toward reaching, maintaining, and sustaining HIV epidemic control.

Job Summary

Provides system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of infrastructure and network systems. Analyzes user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. Identifies alternatives for optimizing computer resources.

Accountabilities

• Supports IT strategic initiatives for servers and network systems for company goals and projects.
• Researches, plans, install, configure, troubleshoot, maintain and upgrades hardware and software interfaces with the operating system.
• Analyzes and evaluates present or proposed business procedures or problems to define data processing needs.
• Monitors storage media capacities to ensure company operations are not compromised by insufficient storage capacity.
• Responds to requests for new domain accounts and security changes to ensure accounts are deleted, locked or archived as necessary.
• Works with team members to advice on appropriate hardware and software needs and evaluate computer vendors.
• Maintains confidentiality about the information being processed, stored or accessed by the network.
• Implement and optimize HMIS processes for accurate data entry, storage, and retrieval.
• Ensure seamless integration of data collection systems with existing HMIS platforms
• Configure, deploy, and maintain tablet devices for data collection.
• Troubleshoot hardware and software issues, providing timely support to field staff
• Documents system problems and resolutions for future reference.
• Performs other duties as assigned.

Compliance and Data Security:

• Work closely with the Strategic Information team to ensure compliance with data protection regulations and organizational policies concerning sensitive health information.
• Support and contribute on development and enforcement of data access protocols to maintain confidentiality and integrity of data.

System Monitoring and Evaluation:

• Monitor system performance and user engagement, recommending improvements as necessary.
• Evaluate the effectiveness of HMIS tools and practices, making adjustments to enhance usability and data accuracy.

Applied Knowledge & Skills

• Working knowledge of concepts, practices, and procedures with computer hardware and software, including applications and programming systems.
• Excellent quantitative and analytical skills.
• Excellent oral and written communication skills.
• Demonstrated problem solving and organizational skills.
• Ability to analyze data, identify errors and provide solutions.
• Ability to work well with others and independently.

Problem Solving & Impact

• Works on problems of moderate scope that require analysis and review of identifiable factors.
• Exercises judgment within defined procedures and practices to determine methods and techniques to obtain results.
• Decisions may affect the management and operations of an area within a department.
• Plays a coaching and mentoring role for others; may assist in team management as necessary, although has no formal people management responsibility.

Supervision Given/Received

• Has no supervisory responsibility.
• Provides suggestions on business and operational decisions that affect the department.
• Receives instructions on new assignments, but plans activities to complete task.
• Typically reports to a Manager or Associate Director.

Education

• Bachelor’s Degree or its International Equivalent in Computer Science, Computer Engineering, Information Technology, Management Information Systems or Related Field.

Experience

• Typically requires 3-5years of experience with server administration and networking functions.
• Experience with back-up/restore, email, and performance monitoring applications.
• Demonstrated experience with Windows NT/200/2003 server administration and networking including Active Directory, DHCP, WINS, DNS, and OSI network model.
• Articulate, professional and able to communicate in a clear, positive manner with clients and staff.
• Must be able to read, write, and speak fluent English; fluent in host country language as appropriate.
• Prior experience in a non-governmental organization (NGO) preferred.

Technology to be Used

• Personal Computer, Microsoft Office (i.e. Word, Excel, PowerPoint, etc.), e-mail, telephone, printer, calculator, copier, cell phones, PDAs and other hand held devices.

Travel Requirements

• Less than 10%

This job description summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

The position will ideally be based in Maseru, Lesotho and work out of the FHI 360 office. This is a local position.

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity and affirmative action employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding: FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants’ previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant’s tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 will never ask you for your career site username or password, and we will never request money, goods or services during the application, recruitment or employment process. If you have questions or concerns about correspondence from us, please email CareerCenterSupport@fhi360.org.

FHI 360 fosters the strength and health of its workforce through a competitive benefits package, professional development and policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others — and yourself.

Please click here to continue searching FHI 360’s Career Portal.