IMPORTANT NOTICE REGARDING APPLICATION DEADLINE:  please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

a.    Organizational Setting

The post is located in the Web Communications Section, Information and Digital Outreach Division, Copyright and Creative Industries Sector. The Web Communications Section is responsible for the overall management of the WIPO website, including user-experience, content strategy, information architecture and design. The Section provides guidance, standards, quality control and training throughout the Organization in support of online communications and user experience goals.

b.    Purpose Statement

The Web Communications Officer will act as the focal point between the Web Communications Section, its internal clients and ICTD developers and manage the planning, development and implementation of various web projects. The Web Communications Officer will also oversee adherence of web content to the digital tone of voice (TOV) guidance and ensure that the relevant content is made available in the six official UN languages.

c.    Reporting Lines

The incumbent works under the supervision of the Head of the Web Communications Section.

d.    Work Relations

The incumbent works in close collaboration with content creators and subject-matter specialists Organization-wide, as well as with developers in the Information and Communication Technology Department and colleagues in the Information and Digital Outreach Division and other related divisions.

The incumbent will perform the following principal duties:

a.  Plan, coordinate and manage the technical implementation of new user journeys, web projects and databases as well as the revamping of existing web content areas.

b.  Liaise between the Web Communications Section, its internal clients and the technical developers in ICTD, to develop requirements for the delivery of new Liferay functionality and test/validate its deployment.

c.  Conduct Liferay training and provide support to web publishers.

d.  Develop and maintain procedures and Liferay reference documentation such as manuals, tutorials, training material and instructional videos.

e.  Curate, edit and categorize multilingual web content in coordination with content owners and assuming responsibility for achieving the official Program KPIs related to the availability of web content in the six official UN languages. Overseeing adherence to the digital tone of voice (TOV) on wipo.int content and ensure web content compliance with WIPO web guidelines and best practice.

f.   Perform other related duties as required.

Education (Essential)

First-level university degree in communications, marketing, languages, writing or other relevant discipline.

Recent certification in digital content marketing and/or writing for the web.

Experience (Essential)

At least six years of experience in a public or private sector organization, preferably in a digital content creation/publishing role.

Experience working in an international Organization with a global (multilingual) user base.

Experience (Desirable)

Proven experience coordinating IT development work through issue tracking systems such as JIRA and Confluence.

Strong experience working with HTML, CSS, web accessibility standards and SEO to develop web user interfaces and static web pages.

Language (Essential)

Excellent written and spoken knowledge of English and French.

Language (Desirable)

Working knowledge of additional UN official working languages (French, Spanish, Chinese, Russian or Arabic.

Job Related Competencies (Essential)

Excellent customer service and problem solving skills and diplomacy, particularly the ability to remain calm, effective and professional when dealing with urgent and difficult situations.

Strong working knowledge of content management systems, in particular Liferay.

Strong IT and technical skills for troubleshooting, document processing, data management and data search/collection/analysis.

Very strong organizational, time management, collaboration and communication skills. Proven ability to simultaneously work on multiple projects at different progress stages and targeting different audiences. An eye for detail and a high level of accuracy.

Excellent communication skills with the ability to easily grasp and vulgarize technical concepts or issues while communicating information clearly, both orally and in writing. Excellent ability to edit and write modern, user-focused content for the web in English, French and another UN language.

Proven ability to manage and edit web content in HTML and manipulate text in multiple languages, including languages the incumbent is not fluent in.

Job Related Competencies (Desirable)

Knowledge of/willingness to pick up basic knowledge about WIPO and IP concepts.

Knowledge of customer journey mapping and/or user testing.

1.    Communicating effectively.

2.    Showing team spirit.

3.    Demonstrating integrity.

4.    Valuing diversity.

5.    Producing results.

6.    Showing service orientation.

7.    Seeing the big picture.

8.    Seeking change and innovation.

9.    Developing yourself and others.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.  Please note that this estimate is for information only.  The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice.  The figures quoted below are based on the September 2024 rate of 96.7%

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

Temporary appointments are renewable, subject to continuing needs, availability of budget and satisfactory performance with a maximum cumulative length of two years.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.

By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening.  Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.