Reporting To

Associate Director, Digital Communications

Team Name

Digital Communications

Role Purpose

Creates and manages content across multiple digital platforms, all in service of advancing Open Society brand, advocacy, and issues.

Key Responsibilities

• Creates and manages content for digital platforms, working across Communications to shape stories and messaging into content optimized for engagement across web, social, and email

• Works closely with project team leads to define and execute content strategy aligned with project objectives and target audiences

• Collaborates with geographically dispersed teams of copywriters and creatives on content development

• Manages and serves as lead writer for multiple digital platforms, including websites and email

• Maintains editorial voice and establishes best practices across digital properties

• Manages digital projects and initiatives as needed in coordination with other teams and outside vendors/agencies/partners

• Implement best practices for content quality and performance optimization.

People Responsibilities (Total Team/DRs)

None

Key metrics

Content quality and consistency; engagement and conversion rates; brand awareness and reach

Key internal relationships

Director, Digital Communications; Digital Strategists; and Communications Team

Key external relationships

Multimedia providers, agency partners

Qualifications

Essential:

• University degree or equivalent experience

Experience

Essential:

• Substantial experience working in digital communications with a proven track record in project management across multiple projects

• Broad experience working with contact and content management systems and social media publishing platforms

• Experience writing and managing content for large, global properties and accounts

• Superior writing and editing skills (in English) and experience producing and managing digital content, including messaging and short form social media content

• Expertise in building and managing a social platform strategy, content calendaring, and audience engagement

• Experience collecting, analyzing, and reporting on data from various sources, such as web analytics, social media platforms, email campaigns, and paid media

Desirable:

• Experience managing an email or newsletter program

• Experience with HTML and CSS

Competencies

Functional Competencies:

• Flexibility, creativity, initiative, and ability to take on multiple evolving responsibilities effectively

• Strong attention to consistency and detail

• Strong ability to collaborate cross functionally and senior stakeholders

• Exceptional communication and presentation skills

• Taking responsibility and ownership for organizational, team and personal commitments including and hold others accountable for results of assigned responsibilities.

Personal Competencies:

• Demonstrates commitment to OSF’s core values of humility, commitment, collaboration, respect, inclusivity and integrity

• Commitment to continuous learning and growth in the areas of diversity, equity, inclusion, antiracism and social justice

• Innovative approaches to problem-solving under tight deadlines

• Strong understanding of cultural differences and the proven ability to build and maintain relationships with a wide range of people from diverse backgrounds within a complex organization

• Excellent judgment, decision-making ability, and discretion, especially regarding the handling of sensitive and confidential information

Languages:

An excellent knowledge of English. Knowledge of other languages would be an asset