Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org 

Global Corporate Solutions

Reporting to the Managing Director and World Bank Group Chief Administrative Officer, Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services. 

About the Unit

The Corporate Services (GCSCS) division within GCS provides services to the WBG in the areas of Travel and Visa Services; Food and Conference Services; Staff Services, including Commuter Services, Child Care, and Fitness Center; Mail and Shipping Services; the Art Program; Translation and Interpretation; Customer Service; Design and Publications; Printing; and Interactive Media. GCSCS also provides administrative oversight to the WBG Family Network and 1818 Society and is responsible for setting the policy framework and service standards, and for delivering services through a combination of staff and vendors at WBG headquarters (HQ) in Washington, DC and in Country Offices.  GCSCS has about 130 staff and about 500 contractors.

To achieve its purpose, GCSCS is structured into two main units: (i) Travel and Client Services (GCSTC), and (ii) Business Services (GCSBA). GCSCS also has the GCS Service Desk and GCS Processing & Analytics in Chennai, India.

Because GCS accounts for a large share of the Bank’s SAP transactions – purchases as well as payments – there is a dedicated team (Processing & Analytics team) in Chennai that provides central support to GCS business units as well as some other VPUs and MIGA.  The team is also responsible for all related transaction support work, including coordination between accounting, quality assurance, or any other departments and GCS business units for any clarifications and resolution of workflow items. The PA team at Chennai carries out a range of work programs, including transactions, reports & MIS, transaction assessment, and analysis.

The centralized and offshore model of transaction processing for GCS results in (i) consistent high ratings in the Bank’s Quality Assurance and compliance tests done by WFA, (ii) consistent application of the Bank’s rules and policies, GCS’ internal procedures and practices, and a standard turn-around time and; (ii) standard processes and procedures applied to GCS hubs located in some country offices.

The selected candidate(s) will have a line reporting to the Headquarters Based Team Leader, who reports to the Senior Manager of GCS Corporate Services.

This position requires work on the evening shift (4 pm to 12:30 am IST).

Duties and Responsibilities

•Research, analyze, and synthesize information, interpret data, retrieve information from SAP or similar integrated systems, and clearly and concisely prepare results for ongoing monthly monitoring and analytical reports to the Team •Leader and the various World Bank HQ Clients.

•Identify areas for automation within Excel and SAP.

•Design and implement automation solutions for repetitive tasks in Excel and SAP.

•Develop a tool to capture all volumes and TAT data.

•Work closely with cross-functional teams to understand their automation needs and identify opportunities for process improvement.

•Collaborate with IT teams to ensure automation solutions are compatible with existing systems.

•Develop training materials and conduct training sessions for end-users.

•Monitor and analyze automation performance and provide regular progress reports to management.

•Stay up to date with emerging automation technologies and tools.

•Extract data from SAP, Bex Queries

•Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.

Selection Criteria

•Master’s degree with at least 3 years of relevant work experience or equivalent combination of education and experience.

•Experience on Automation Intelligence (AI) products.

•Knowledge of SQL, VBA, MS-Access, Power BI, SAP, and RPA is desirable.

•Experience with the extraction of SAP data using the SAP Script method.

•Ability to gather, organize, and present complex data in a user-friendly and appropriate format (using MS Excel and MS Access.) Experience in writing macro will be an advantage.

•Good conceptual knowledge and experience in other BI tools will be preferred.

•Analytical ability necessary to measure and forecast trends.

•Relevant experience in financial accounting.

•Strong client focus and customer service/interpersonal skills.

•Strong technical skills with expertise in Excel and SAP automation tools

•Proven track record of successful automation projects

•Excellent problem-solving and analytical skills

•Strong communication and collaboration skills

•Ability to work independently and as part of a team.

•Experience with data analysis and reporting tools.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.