Org. Setting and Reporting

This position is located in the Field Technology Unit in the Office of the United Nations Mission to Support the Hudaydah Agreement (UNMHA). The incumbent will be based in Sana’a- Yemen, and will report to the Chief, Field Technology Unit.

Responsibilities

Within the delegated authority, the Information Systems Assistant will be responsible for performing the following duties: Provides a full range of technical and functional support for computer information systems job elements, as assigned, including Applications Support, Server/Data Centre Administration, Network Administration, IT Service Support, and ICT Security/DRBC; Performs tasks corresponding to relevant service requests; Provides timely and efficient IT support to all assigned mission components and sub-sites; Diagnoses, researches, and resolves relatively complex problems within the area(s) of specialization; Drafts correspondence and communications, including work plan revisions and other related issues, as well as prepares unit contributions for a variety of periodic reports; Serves as focal point for coordination of related activities, such as, monitoring or expediting of computer applications or systems development projects, extensive liaising with diverse organizational units; preparing standard terms of reference; processing and following-up on administrative actions and resolving issues related to project implementation, e.g. organization of and participation in training, procurement of equipment and services, etc.; Keeps abreast of developments in the field; performs benchmarking and proposes new acquisitions; Provides guidance to new/junior staff. Ensures training is received to support proper implementation of projects/assignments; Performs other duties as assigned.

Competencies

Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work. Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client. Technological Awareness: Keeps abreast of available technology; Understands applicability and limitations of technology to the work of the office; Actively seeks to apply technology to appropriate tasks; Shows willingness to learn new technology.

Education

A High school or equivalent diploma is required.

Job – Specific Qualification

A technical or vocational certificate in information systems, system administration and maintenance, software development, technical writing or related area is desirable.

Work Experience

A minimum of seven (7) years of progressively experience in information systems analysis and programming, systems administration and maintenance, software development, technical writing or related area is required. The minimum year of relevant experience is reduced to five years for candidates who possess a first-level university degree or higher. Solid computer skills including proficiency in word processing and spreadsheets are required. Experience working at a UN field mission or UN Agencies in this capacity is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in English and Arabic (both oral and written) is required. NOTE: Fluency equals a rating of “fluent” in all four areas (read, write, speak, understand) and “knowledge of” equals a rating of “confident” in two of the four areas.