To achieve this, UNDP SDG Innovation Lab is looking for a Digital Product Development Analyst who will manage and execute specific digital transformation tasks, ensuring they are completed on time, within scope, and to the required quality standards. This role requires a hands-on approach, strong organizational skills, and the ability to coordinate with various stakeholders.

Task Management:

• Oversee the execution of specific tasks within the digital transformation component of the project, ensuring alignment with the overall project plan.
• Break down tasks into actionable steps, assign responsibilities, and monitor progress.

Research and Analysis:

• Conduct research on emerging digital technologies, trends, and best practices relevant to the project’s goals and perspectives in social protection sector.
• Analyze the potential impact of new technologies on the project’s and the Lab’s operations and identify opportunities for innovation.

Innovation Recommendations:

• Evaluate and recommend digital solutions and tools that align with the project’s and the Lab’s needs and objectives.
• Develop detailed proposals for new digital initiatives, including feasibility studies, cost-benefit analyses, and implementation plans.

Coordination and Communication:

• Collaborate with team members and other stakeholders to ensure seamless task execution.
• Provide regular updates to the project coordinator on tasks’ progress, challenges, and outcomes.

Stakeholder Engagement:

• Work closely with internal stakeholders to understand their needs and gather requirements for digital innovation projects.
• Communicate findings, recommendations, and progress to stakeholders through reports, presentations, and meetings.

User-Centered Design:

• Work closely with UX/UI designers to create intuitive, user-friendly products.
• Support user research, testing, and analysis to inform design decisions and ensure that the products meet user expectations.

Technical Oversight:

• Lead the product development process, working closely with developers to ensure timely delivery of high-quality digital products. Monitor progress, address bottlenecks, and adjust plans as necessary.
• Provide technical guidance and support to team members involved in the execution of tasks.
• Ensure that tasks are carried out using the appropriate digital tools and technologies.

Performance Monitoring:

• Monitor and evaluate the performance of implemented digital solutions, gathering feedback and identifying areas for improvement.
• Develop metrics and key performance indicators (KPIs) to measure the impact and effectiveness of digital innovations.

Training and Support:

• Work with the team and consultants to ensure that end-users have the resources and knowledge they need to effectively use the products. Develop product documentation and training materials as needed.

Risk Management:

• Identify potential risks related to the execution of tasks and develop mitigation strategies.
• Monitor risks throughout the task lifecycle and adjust plans as necessary.

Documentation and Reporting:

• Maintain detailed documentation of task activities, including progress reports, issue logs, and lessons learned.
• Prepare and submit task completion reports to the project coordinator.
• Perform other duties as required to ensure uninterrupted, timely, efficient, and effective project implementation.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The Digital Product Development Analyst will work under the direct supervision of the SDG Lab Manager and the overall guidance of the Innovation, Acceleration and SDG Finance Programme Analyst/Portfolio Manager, collaborating with the SDG Lab team.

• Systems Thinking   
  • Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.
• Knowledge generation
  • Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.
• Communication
  • Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience. Ability to manage communications internally and externally, through media, social media and other appropriate channels
• Design Thinking
  • Solving problems by putting people at the centre, visualising ideas and making them tangible in order to improve them through and iterative process of developing and testing.
  • Strong empathy skills, being able to put yourself “”in someone else’s shoes””, understand needs, abilities, preferences, motivations, (everyday) experiences from different perspectives as well as their cultural, social, economical and political contexts.
  • Ability to identify and challenge assumptions, (cognitive and social) biases and dominant mental models by generating new perspectives and frames that help redefine the problem, solution and opportunity space.
  • Being able to work with incomplete information, ambiguity and opposing views, needs and constraints and synthesise them into solutions that are viable, technically feasible and useful.
• Innovation Capacity Building  
  • Ability to define and create the conditions for trying out new ways of working or introducing new problem solving approaches to an organisation.
  • Ability to develop, manage and evaluate a learning curriculum that raises awareness, builds confidence, strengthens innovation capabilities around a certain method, tool or technique; or helps develop an innovation mindset.
  • Ability to create the authorising environment (mandate, incentives) to embed and spread new ways of working.
  • In-depth knowledge of one or more innovation methods, broad knowledge of innovation processes and innovation management.
  • Ability to align a learning and development strategy with broader innovation strategy.
• Prototyping 
  • Ability to make ideas tangible, at low costs early in the innovation process, to test and improve them through iteration.
  • Using a “”build first”” approach, using visualising ideas and making things as a way of thinking.
  • Ability to define what fidelity level is required for a test, define prototyping goals, or a hypotheses; evaluate results against these goals and reflect on unanticipated learning outcomes.
  • Using prototypes to communicate a vision, develop shared understanding and create momentum around an idea.
• Relationship Management
  • Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding