OBJECTIVES OF THE PROGRAMME

The WHO Global Service Centre (GSC), Malaysia, provides specialized services to all staff and all WHO offices worldwide in respect of human resources, procurement, finance and support of corporate IT applications and infrastructure. The aim of the GSC is to provide the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Finance team (GFI) and Global Payroll team (PAY) within the GSC provides processing and accounting services for payroll, pension, accounts payable, travel and expenses and awards transactions as set out in the Service Catalogue.

DESCRIPTION OF DUTIES

Within the delegated authority, the incumbent is assigned all or part of the following responsibilities. However, staff may be rotated and assigned to perform other duties within GFI and PAY as determined by the Coordinator, GFI and the Global Payroll Manager which includes ad hoc assignments, reinforcing other teams or replacing other staff members as required.

General duties and responsibilities (for all teams):

• Deliver responsive services to customers and stakeholders in alignment with the GSC Service Catalogue. This is achieved through processing requests received in ERP workflow; requests assigned through other Corporate systems; or assigned directly by Supervisors, in accordance with established procedures, to correctly administer and implement the assigned tasks to ensure quality and accuracy are met.
• Follow up closely on the pending tasks to resolve within response times set out in the Service Catalogue.
• Seek advice or guidance from Supervisors as and when necessary.
• Provide advice or guidance to other staff in the team.
• Take initiative to communicate with colleagues within or across departments to seek confirmation or clarification on issues when necessary.
• Respond to enquiries and provides support, advice and guidance to clients in Headquarters (HQs), Regional Offices (ROs), Country offices (COs).
• Assist with identification of system issues or enhancements, and in testing fixes and solutions.
• Provide support on queries by internal and external auditors.
• Reconcile General Ledger accounts; and prepare journal vouchers and accounting entries as required.
• Analyze financial records and produce accurate management reports.

The four teams in GFI and PAY have team-specific duties over and above those described above.

1. Payroll and pension team duties:

• Maintenance of staff member’s financial records.
• Process monthly, daily and ad hoc payroll runs.
• Process separations.
• Respond to pay slip queries from staff.
• Perform ad hoc assignments, special projects, and all other related duties when required.

2. Accounts Payable team duties:

• Creation and maintenance of supplier master data records.
• Process supplier invoices, credit memos and advance payments.
• Provide account and payment attestations.
• Process and execute payments, process payment voids and refunds.
• Process travel transactions including travel cancellations and refunds.
• Provide input to separation processing.
• Uploading monthly and mid-month per diem.
• Exception and error handling.
• Perform ad hoc assignments, special projects, and all other related duties when required.

3. Financial Reporting and controls:

• Reconcile bank accounts.
• Accounts review and analysis, reporting and reconciliation of GSC managed accounts.
• Perform quality checks, monitoring and exceptions reporting, Reconcile General Ledger accounts and prepare journal vouchers and accounting entries as required.
• Actively contribute and participate in month end and year end closure activities.
• Perform ad hoc assignments, special projects, and all other related duties when required.

4. Awards team duties:

• Donor creation.
• Process awards transactions such as inter alia awards creation, funding distribution and workplan funding.
• Donor agreement review.
• Running automated programmes for Revenue and Receivable generation.
• Reporting and reconciliation of receivables including hedging activities and monitoring and exception reporting.
• Perform ad hoc assignments, special projects, and all other related duties when required.

REQUIRED QUALIFICATIONS

Education

Essential:

• First level university degree in accounting / financial management or in a closely related field of study or equivalent completed professional training in accounting certification such as CPA, CA, ACCA, CIMA or equivalent.

Desirable:

• A recognized professional qualification such as CA, CPA, ACCA, CIMA or equivalent.

Experience

Essential:

• At least one year of recent relevant experience in accounting/finance administration and payroll.
• Recent relevant experience in the application of IPSAS standards.
• Recent demonstrated experience in large, international companies or organizations.
• Experience in using at least one ERP system.

Desirable:

• Recent experience in a Finance and HR Shared Services Centre.
• Recent experience in leading a team.

Skills

• Demonstrated financial accounting skills.
• Ability to work under pressure and to prioritize the workload.
• Ability to brief and train staff.
• Client service oriented.
• Strong analytical skills.
• Ability to draft correspondence.
• Demonstrated skill and proficiency in the use of computers and information technology.
• Expertise in the use of MS Office and Web-based software.
• Advanced knowledge of Excel.

WHO Competencies

1. Teamwork
2. Respecting and promoting individual and cultural differences
3. Communication
4. Producing results
5. Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of English.

REMUNERATION

Remuneration comprises an annual base salary starting at MYR 103,983 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.

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