The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security, and environmental protection. Thus, ICAO is a knowledge-based organization engaged in the development of intellectual property.

The Revenue and Product Management (RPM) Section is part of the Capacity Development and Implementation (CDI) Bureau and is focused on the revenue-generating activities of the Organization. The portfolio of revenue-generating activities includes publications, periodicals, databases, websites, training, printing, and events. The revenues generated by these activities are required to promote the implementation of ICAO’s Strategic Objectives and to carry out related Programme Support. The Section is responsible for the overall strategic planning, stakeholders’ collaboration, coordination, promotion, and distribution of these sellable products in close coordination with the other Bureaus/Offices of the Organization.

Within this context, the Associate Programme Officer plays a vital role in supporting the Chief, RPM (C/RPM) in the strategic planning, stakeholder collaboration, coordination, promotion, and distribution of revenue-generating products and services. The position requires close collaboration with other Bureaus and Offices across ICAO to ensure alignment with organizational goals and maximize revenue potential.

The incumbent provides advanced administrative, financial, and human resources support to the Section, contributing to the efficient operation of RPM and its compliance with ICAO regulations and procedures. A key aspect of this role is the coordination and execution of ICAO global events and high-level meetings, which form a significant part of RPM’s revenue-generating portfolio.

The Associate Programme Officer reports directly to the Chief, Revenue and Product Management Section (C/RPM), working closely with the Heads of the Business Development Unit and Marketing Unit. The position involves supervising and coordinating the work of administrative, ensuring seamless operations and fostering a culture of continuous improvement within the Section.

Supports the coordination of administrative and financial activities for the RPM Section, achieving results such as:

• Assist C/RPM in addressing complex administration, financial, and human resources matters.
• Monitor compliance of administrative activities with ICAO rules, regulations, policies, and strategies across the section.
• Contribute to the development and implementation of administrative business processes and internal standard operating procedures (SOPs).
• Analyze section operations and propose cost-saving and efficiency improvement strategies.
• Assist in the implementation of control mechanisms for administrative services and financial management.
• Review and analyze financial reports and budgets, ensuring accuracy and compliance with ICAO standards.
• Liaise with other sections and bureaus to support streamlined administrative processes.
• Support the management of the administrative team, including input on performance evaluations and training needs assessments.
• Prepare administrative and strategic information for C/RPM to support informed decision-making.
• Contribute to and manage the section’s knowledge-sharing initiatives, including maintaining SOPs, best practices, and facilitating knowledge transfer across the bureau.
• Implement and oversee the new performance management system within the section, including setting KPIs, conducting regular performance reviews, and supporting staff development.
• Lead the implementation and optimization of new administrative technologies, including workflow automation, data analytics, and collaborative platforms.

Supports human resources activities for the RPM Section, achieving results such as:

• Assist in the development and implementation of the RPM Human Resources Plan.
• Support staffing actions, including recruitment and onboarding processes.
• Analyze workforce trends and propose recommendations for resource allocation.
• Monitor the implementation of ICAO’s performance management system within the section.
• Assist in developing and delivering training programs to enhance staff skills and competencies.
• Act as a liaison with ICAO’s central HR department on personnel matters.
• Lead cross-functional administrative teams, such as the Finance Team or HR Support Team, to promote best practices and standardization across the bureau.

Supports financial management and budgeting processes for the RPM Section, achieving results such as:

• Assist in the preparation and management of the section’s budget.
• Analyze financial data and prepare reports for management review.
• Monitor compliance with ICAO’s financial regulations and internal control mechanisms.
• Liaise with the Finance Branch on financial matters and audits.
• Contribute to the development of financial models to support decision-making and planning.

Plans and executes designated ICAO global events and other High-Level Meetings , achieving results such as:

• Manage and prepare the programme(s) in consultation with Chief, Revenue and Product Management, Director of the Capacity Development and Implementation Bureau (D/CDI) and ICAO senior management ensuring they are in alignment with the Strategic Goals of the Organization and key performance indicators of the event.
• Conduct site inspection of potential event venue(s),
• Liaise with Bureau focal points to coordinate event panel sessions.
• Propose and manage agenda topics and prepare documents, including panel session descriptions and presentations.
• Select qualified moderators and panellists based on criteria which include region, gender, and presentation skills.
• Coordinate ICAO high-level meetings such as ministerial gatherings, meetings of Director Generals, and special ICAO events involving the Secretary General and President of the ICAO Council.
• Prepare a full project plan and budget for the meeting; as required.
• Interface with and lead a team of internal collaborators to ensure the execution achieves the desired outcome.
• Draft and disseminate high-level protocol-based letters to Ministers, CEOs, and Director Generals to participate in the meeting.
• Manage the experience for all attendees, including expected meeting time management, protocol seating, and communications.
• Report progress and provide briefings to the C/RPM, D/CDI and Secretary General, as required.

Contributes to continuous improvement initiatives and knowledge management for the RPM Section, achieving results such as:

• Identify and propose process improvements.
• Assist in maintaining a knowledge management system for the section.
• Conduct analyses of section performance against key indicators.
• Participate in cross-functional projects to enhance section efficiency.
• Propose innovative solutions to administrative and operational challenges.
• Liaise with other sections and bureaus to share best practices and lessons learned.
• Lead continuous improvement efforts for administrative processes, including identifying inefficiencies, proposing innovative solutions, and implementing process enhancements.
• Oversee the development and implementation of training programmes for administrative staff, ensuring alignment with identified skills gaps and organizational needs.
• Support change management initiatives related to administrative process improvements, including stakeholder communication, training, and addressing resistance to change.

Performs other related duties, as assigned.

Essential 

An advanced-level university degree (Master’s degree or academic equivalent) in communications, social sciences, languages, or a related field is required. A first-level university degree, in combination with two (2) additional years of qualifying experience in communications, social sciences, languages, or related fields, may be accepted in lieu of the advanced university degree.

Desirable 

Certificate in PMP, PRINCE2 or equivalent. Quality management systems certificate.

Essential 

• A minimum of two (2) years of relevant experience in the field of event programme development is required.
• Experience in organizing global events and high-level meetings.
• Experience dealing with the public sector and/or large International Organizations.
• International events and communication experience.

Desirable

• Experience in the private sector (preferably in an aviation-related industry such as airlines, airports and manufacturers).
• Experience in revenue-generating activities or commercial operations.
• Experience in developing and implementing process improvements or change management initiatives.

Essential

Fluent reading, writing and speaking abilities in English.

Desirable

A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Professionalism: Exceptional written and presentation communication skills; depth of working knowledge of ministerial and/or director general level protocol and the UN System; knowledge of sales and marketing terminology as well as marketing and promotional techniques. Ability to lead, coach, and guide moderators and panellists; strong diplomatic sensitivity. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Communication: Excellent communication and negotiation skills. Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Client Orientation: Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Creativity: Actively seeks to improve programmes or services; offers new and different options to solve problems or meet client needs; promotes and persuades others to consider new ideas; takes calculated risks on new and unusual ideas; thinks “outside the box”; takes an interest in new ideas and new ways of doing things; is not bound by current thinking or traditional approaches.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

It should be noted that this post is to be filled on a fixed-term basis for an initial period of 3 years (first year is probationary for an external candidate).

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

(*) Post Adjustment is subject to change.