Job Summary

The Learning and Development Advisor is an integral part of the Learning and Development team, whose mandate is to   create resources and opportunities and help colleagues pursue their purpose, passion, and potential. Working along a team of experts, the Advisor will help build a culture that fosters continuous learning and work with key stakeholders from around the globe to identify learning opportunities and resources that advance our agency strategy. The Advisor will help ensure resources are creative, customer-centric and align with instructional design best practices.

Roles and Key Responsibilities

Instructional Design 

• Support the development and design of courses and curriculums to support social learning communities and virtual learning programs.
• Support the development of standard facilitation and instructional design resources, tools and approaches to further enhance a culture of learning and development.
• Trains and guides subject matter experts on Learning Management System (LMS) modalities, course creation and content management.
• Measure impact and effectiveness through analysis and analytical tools, measuring the results of our efforts, and suggesting ways to improve engagement and impact.
• Implement overall strategy to communicate learning solutions and standards to drive awareness, engagement, and useful feedback.
• Create and deliver instructional videos, presentations, job aids, and guidance for CRS learning leads and subject matter experts.
• Support the learning and development manager to refine the design of learning programs based on stakeholder’s needs across the agency.
• Support the development of job specific capabilities/competencies and learning pathways.

Management Learning Programs Support 

• Review and maintain CRS Management Essential programs.
• Analyze program feedback to measure the impact of the management essential programs.
•  Facilitate virtual programs globally across diverse supervisor and manager audiences
• Collaborate in setting learning and competency/behavioral outcomes, impact assessments, and feedback loops

Engage our learning community:

• Identify opportunities to foster a culture of learning and growth through effective and creative communications, community-building, and engagement activities.
• Develop and maintain relationships by engaging with staff, subject matter experts, and leadership, using the opportunities to build learning communities across various special interest groups.
• Develop, disseminate, and manage content for SharePoint sites and libraries, Microsoft Teams channels, Yammer announcements, and internal newsletters.

Learning Vendor Management: 

• Maintain agreements, memberships, subscriptions, and technical documents, such as forms, templates, and requirements checklists.
• Provide support for procurement and vendor payment processes, product reviews, surveys, and evaluations.

Basic Qualifications

Education and Experience

• Bachelor’s degree required or equivalent experience.
• Three years’ experience in learning and development (L&D), instructional design, system management, facilitation, capacity building, human resources, or equivalent.
• Ability to think analytically and act methodically
• Strong writing skills, ability to write clearly and succinctly (including commenting and editing writing of not native English speakers)
• Strong communication skills (Email and Skype) in remote environment and ability to get things done in a matrix environment
• Strong sense of customer care and service

Required Languages – English

Knowledge, Skills and Abilities

• Knowledge and experience with adult learning theory, leadership development, and/or coaching competencies.
• Strong business acumen and a collaborative working style.
• Willingness to work with a virtual team across multiple time zones.
• Ability to work and handle a diverse portfolio of projects simultaneously.
• Ability to be adaptable, flexible and deal with ambiguity positively.
• Ability to work with diverse teams and within different cultural contexts.

Preferred Qualifications 

• Experience in Articulate Rise 360, design platforms such as InDesign, learning and performance LMS (Learning Management System).
• Articulate Rise, InDesign, Partners from the start and other similar platforms are a plus.
• LMS system management and knowledge in course design and course management, project and organizational skills.
• Experience in instructional theory, including assessment.
• Previous experience in instructional design.
• Fluency in French or Spanish a plus.

Agency REDI Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

What we offer 

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. 

NOTE: All interested applicants must be authorized to work in their country of residence at the time of application.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

EOE/M/F/D/V – CRS is an Equal Opportunity Employer

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.