DEADLINE FOR APPLICATIONS
30 November 2024-23:59-GMT+01:00 Central European Time (Rome)
WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.
ABOUT WFP
The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.
At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.
To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.
WHY JOIN WFP?
JOB TITLE: Individual Giving – Product Lead
DUTY STATION: Remote
CONTRACT TYPE: Short-Term, Regular Consultant (CST-2)
DURATION: 11 months
LINE MANAGER/SUPERVISOR: Head of International Individual Giving
ORGANIZATIONAL CONTEXT
The Private Partnerships Division (PSP) is responsible for mobilizing resources from the private sector. PSP has developed an ambitious five-year strategy and our ambition is based on need. The World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and working with communities to improve nutrition and build resilience.
Work as hard as we might, through drought and floods, conflict and peace, disasters natural or man-made, the needs are immense and growing. 828 million people in the world do not have enough food to eat. To get to a world with Zero Hunger faster, WFP has significantly increased resources in recent years from donor governments, and now investing in and growing private sector fundraising to reach more people.
WFP’s private sector strategy (2020 – 2025) has already dramatically increased income from individuals to help reach more people and get to Zero Hunger faster, using new digital engagement tools to reach audiences across the globe in a flexible and cost-effective way.
Traditional individual fundraising in our sector was primarily conducted through offline channels and implemented through national fundraising operations. The individual fundraising market now looks very different, with the vast majority of potential donors having a digital presence and comfort with transacting online. WFP has a unique opportunity to define its approach amid this digital change, and leapfrog peers through its creation of a digital-led fundraising strategy that engages people worldwide from one centralized team.
INDIVIDUAL FUNDRAISING
WFP currently has the fastest growing global individual fundraising programme. Our focus is a digital-first strategy, working through a centralized global team recruiting supporters primarily through digital channels (Meta, TikTok & Google) and building an outstanding supporter experience through a multi-channel loyalty programme that aims to deliver a best-in-class donor experience. The programme now recruits donors in English, French, German, Spanish and Arabic, with language capabilities also including Korean, and it delivers the supporter experience through email, SMS, WhatsApp, outbound telephone and social media in over 192 countries.
PURPOSE OF THE ASSIGNMENT
WFP’s Individual Giving Team is looking for a thoughtful, resourceful, and independent person to lead our dedicated Product Team within the Private Partnerships Division responsible for IT solutions. The successful candidate will be responsible for managing a team and lead the development and growth of the Individual Giving digital IT stack as an enabler to fundraising growth now and in the future from Individuals.
We are looking for this person to come in and initially assess the existing team resource, structure, and stack against the needs of the current programme requirements, making the necessary adjustments before the end of the current strategy period (2020-25). We want a future thinker – collaborating with peers in Supporter Acquisition and Supporter Experience to understand how best to deliver the technical solutions needed for future leaps in growth in income from individuals, associated with the 2026-2030 PSP Growth Strategy (currently under development) to ensure our IT tools, products and platforms grow with us and provide timely adaption in line with growth drivers.
A key requirement of this role is to align with the overall WFP-wide TEC strategy and roadmap, forming key relationships with the central TEC team, ensuring synergies and well-managed transparent stakeholder relationships.
This person does not need to be directly proficient with a specific tech tool or platform, however direct experience of Salesforce Cloud would be desirable. They need to be a strategic thinker and able to lead a team of experts that deliver best in class IT stack and solutions, in scope, in budget and within the desired time frame. In doing so they need to have an understanding of the functionality within a broad range of IT based tools, platforms and solutions and, how best to implement and resource them to meet the needs of the end user now and in the future to ultimately drive performance.
They will have extensive experience of working in IT based environments, ideally with CRMs, CRO, digital paid media, and/or e-commerce platforms. Alongside a have track record of project managing and delivering IT based solutions/stacks, managing associated budgets, and deploying resource that fully meet the needs of the requestor and end user.
ACCOUNTABILITIES / RESPONSIBILITIES
The Product Lead’s role is to be the custodian of the product vision and accountable for maximising the value your IT solution brings to Individual Giving and WFP. This is done by understanding business and end-user requirements (collaborating with PSP’s Supporter Acquisition and Supporter Experience teams) and prioritising features to be implemented.
QUALIFICATIONS AND EXPERIENCE REQUIRED
Education
Work history
Technical expertise
Soft skills
Language(s)
WFP LEADERSHIP FRAMEWORK
WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.
Click here to access WFP Leadership Framework
REASONABLE ACCOMMODATION
WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.
NO FEE DISCLAIMER
The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.
REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION
All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.