DEADLINE FOR APPLICATIONS

12 November 2024-23:59-GMT+03:00 East Africa Time (Nairobi)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

Background:

Knowing and being accountable to our beneficiaries, and strengthening the service levels we provide to them, are priorities for the WFP Kenya Country Office. Since 2012, the Country Office has been investing in new mechanisms for registering and communicating with our beneficiaries, to improve accountability, proactively mitigate protection risks, and get direct feedback that can be used to improve our programmes. In 2012, Kenya was one of 11 Country Offices identified to pilot implementation of WFP’s humanitarian protection policy and made significant contributions in complaints and grievances.

The WFP Helpline, established in 2013, has continued to expand while improving service delivery to beneficiaries. In 2015, the Government of Kenya’s Social Protection Secretariat requested technical assistance from WFP to establish a toll-free line for the national safety net programmes. Since then, WFP continues to offer technical assistance to both National and County government entities in the areas of accountability to affected populations. WFP has also been working with CGAP to develop consumer protection tools for cash transfer programmes.

The Country Office is on the forefront of establishing beneficiary management information and electronic registration systems, and integrating these with partner and Government systems, notably UNHCR’s ProGres and the Government of Kenya’s Social Protection Single Registry. The Country Office has also been using mobile systems/devices to collect data (programme implementation & monitoring) from beneficiaries in remote areas. This role will be responsible in strengthening these initiatives into a coherent service to support beneficiaries and communities that WFP Kenya serves.

Key Accountabilities:

Under the overall supervision of the Deputy Country Director and the direct supervision of the Head of Programme Support Unit, the Beneficiary Services Lead will head a team responsible for collecting and managing beneficiary data within WFP Kenya, design and implement beneficiary communication and engagement strategies as well as providing technical support and guidance to programme units (Internally) and relevant government agencies on: beneficiary data management, beneficiary targeting, protection/safeguarding, and accountability to affected populations.

Expected Results:

• All of WFP’s beneficiaries are registered, and household data is regularly updated and used to align WFP’s programmes with the Government’s safety nets programmes.
• The registration data collected about WFP’s beneficiaries adheres to both National regulation and corporate guidelines; and supports programme layering, referrals and linkages with national safety nets.
• New approaches and technology to improve beneficiary data management are tested, documented, and rolled out. Ensure they adhere to local regulations.
• WFP’s corporate policies and guidance on protection of personal data are adhered to by all staff and partners interacting with beneficiary data.
• Strategies for communicating with beneficiaries, and mechanisms for beneficiaries to participate in the design, monitoring and review of WFP’s programmes, are in place, implemented, and monitored.
• WFP Kenya’s community feedback and response mechanism (CFM) is expanded, strengthened, and provides relevant feedback for enhanced programme delivery.
• Technical assistance provided to both national and county governments in the areas of accountability to affected populations, beneficiary data management and beneficiary targeting.
• Country Office management and donors have relevant and timely information about WFP’s beneficiaries, and the feedback they are giving about WFP’s programmes.
• The Beneficiary Services team receives regular guidance, managerial support and supervision, including performance planning and appraisals.

Minimum qualifications:

The following are critical qualifications:

• Minimum 7 years’ experience in leading and managing accountability to affected populations portfolio in both humanitarian and development contexts.
• Ability to offer Technical Assistance to government and partners in the areas of community feedback and response mechanisms, community engagement, data management and beneficiary targeting.
• Experience in mainstreaming cross-cutting issues, particularly protection and gender equality within programmatic areas.
• Excellent analytical, communication skills, and Documentation/report writing skills.
• Demonstrated ability to develop and maintain productive, professional relationships with government counterparts, donors, and other stakeholders.
• High organization and coordination skills and ability to work with a high degree of independence within a team environment.
• Excellent computer skills especially spreadsheets and databases.
• Experience with results-based management, monitoring and evaluation
• Ability to travel frequently, often to remote areas.
• Experience in leading and managing small teams.
• Public speaking and presentation skills.
• Fluent English and Kiswahili, written and oral.

Education:

University degree in one or more of the following disciplines: social sciences, international relations, community development or a field relevant to international development assistance such as nutrition, food security or humanitarian response. Advanced (Masters) degree or substantial training in one of the following areas would be an advantage: social protection/social safety nets, rural development or communicating with communities.

Experience: Three years post graduate relevant managerial experience with Master’s Degree, or five years relevant managerial experience with a first University Degree.

Language: Fluency (level C) in English language

Critical Success Factors:

Good analytical skills; resourcefulness, initiative, maturity of judgement, tact, negotiating skills; ability to communicate clearly both orally and in writing; ability to work in a team, and establish effective working relations with persons of different national and cultural backgrounds.

Ability to cope with situations which may threaten health or safety; flexibility in accepting work assignments outside normal desk description. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.