Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:  https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Unit Context:

ITS Workforce Solutions Unit Context – ITSWS, a unit within the Corporate Solutions vertical of ITS, is responsible for maintaining workforce solutions supporting approximately 19,000+ regular staff, 20,000+ non-regular staff in offices worldwide and 15,000+ WBG retirees and beneficiaries. The IT solutions landscape managed by this unit supports the entire employee life cycle including Recruitment, Talent & Performance Management, Staff Learning, Personnel Administration, Payroll, Compensation, Benefits, Tax and Pension Administration. The work program of this unit includes providing services that cover strategic advice to internal business partners, all aspects IT solution implementation – developing business requirements, design, implementation, and ongoing operational maintenance.

Position Overview:

The ITS Workforce Solutions (ITSWS) unit is looking for an Extended Term Consultant (ETC) who will serve as the SAFe Scrum Master/Team Coach for the Staff Development team. They will serve as a facilitator for the Agile Team, guiding them through iteration events and processes to support teams and Agile Release Trains (ARTs) in delivering value. This role is crucial in nurturing the maturity of Agile Teams by promoting Agile values, principles, and best practices. The Scrum Master is responsible for removing impediments, fostering a high-performance team environment, and driving continuous improvement and flow.

Responsibilities:

•Team Coaching: Guide teams in self-organization and self-management to improve effectiveness within the SAFe framework.

•Scrum Mastery: Demonstrate a strong passion for Agile frameworks and improve Scrum maturity by applying Scrum techniques and artifacts, including user story refinement and backlog management.

•Conflict Resolution: Aid in resolving interpersonal conflicts, promoting effective problem-solving and decision-making within the team.

•Servant Leadership: Focus on the needs of team members and those they serve, using persuasion to align with organizational values and business objectives.

•Mentoring: Support personal development and encourage a continuous learning mindset, guiding teams to independently solve problems.

•Transparency: Ensure transparency by inspecting artifacts, identifying discrepancies, and detecting anti-patterns.

•Event Facilitation: Coordinate cadence-based events to sync efforts and hold retrospectives for continuous improvement.

•Agile Education: Educate teams on methods beyond Scrum, such as SAFe, Kanban, and Built-in Quality

•Adoption of SAFe Framework: Prepare teams to adopt SAFe framework and participate in PI Planning events.

Selection Criteria

•Master’s degree in computer science, business management, or relevant discipline with at least 5 years of relevant experience or equivalent combination of education and experience.

•Minimum 5 years of experience as a Scrum Master/Agile Project manager or similar role in agile product development environments.

•SAFe 6.0 Scrum Master Certification 

•Extensive experience in facilitation, coaching, and mentoring teams in scaled agile 

•Extensive experience in working with diverse stakeholders and producing communication materials for decision making

•Excellent verbal and written communication skills and ability to communicate well with all levels, technical and non-technical stakeholders.

•Ability to work directly with business users and management without supervision and to facilitate and navigate discussions with stakeholders to ensure clarity, prioritization, and consensus.

•Leadership skills and ability to work well with diverse team members, often in multiple locations.

•Strong presentation and facilitation skills.

•Excellent personal organization skills and ability to take things to closure without follow-ups

•Ability to adapt and be flexible in a dynamic and fast-paced environment.

•Experience with agile project management platforms such as Azure DevOps and Jira.

•Experience with learning solutions such as Learning Management Systems and Learning Experience Platforms is a plus.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.