CfA 56-10/24 Intern Client Service Assistant – Canada Visa Application Center – Sarajevo (1 Position)
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Location:
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Salary:negotiable / YEAR
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Job type:INTERN
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Posted:3 hours ago
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Category:Administration, Travel and Transportation
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Deadline:16/11/2024
JOB DESCRIPTION
Responsibilities
Supervision
Incumbent will be under the overall supervision of Chief of Mission, general oversight of the Immigration & Border Management (IBM) Division’s Immigration & Visa Support Solutions (IVSS) Unit at HQ & CVAC Global Project Manager and direct supervision of CVAC Sub-regional Coordinator/Team Leader in Sarajevo.
Learning Objectives
The incumbent will provide administrative support for the Canadian Visa Application Centre operated by IOM, with the tasks that will include:
- Provide client service excellence to applicants at all times, in full compliance with the IRCC Statement of Work (SOW) and the IRCC Service Standards.
- Meet clients and manage queue order through Queue Management System on reception desk and submission counter, as required.
- Assist with telephone, e-mail, and chat inquiries from clients (including requirements for submitting visa applications and the location of client’s passport), providing timely and accurate information to clients.
- Marketing and providing assistance to clients with Value Added Services including but not limited to Self-Service and Assisted Data Entry services.
- Assist in the provision of client information: distribution of application forms, checklists regarding visa requirements.
- Returning of passports, supporting documentation and visa decisions.
- Perform other administrative duties and all other tasks as assigned.
Qualifications
Eligibility Requirements:
- Applicants to IOM internships must, at the time of application, meet one of the following requirements:
- Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent); or
- Be enrolled in a graduate school programme (second university degree or equivalent, or higher); or
- Have graduated with a university degree and, if selected, must commence the internship within one year of graduation.
- All applicants must be between 20 and 36 years of age.
Education
Applicants to IOM internships must, at the time of application, meet one of the following requirements:
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a) Have graduated with a university degree and, if selected, must commence the internship within one year of graduation ; or
b) Be enrolled in the final academic year of a first university degree programme (minimum Bachelor’s level or equivalent); or
c) Be enrolled in a graduate school programme (second university degree or equivalent, or higher).
This is a full-time internship. Interns are expected to work 40 hours per week in accordance with the working hours prevailing at the duty station.
*New University graduates that have graduated within a period of 1 year maximum are highly encouraged to apply.
Experience
No previous experience is required. Experience in customer service is a plus. Working knowledge of French is an advantage.
- Excellent knowledge of English and Bosnian (oral and written)
- Ability to carry out detailed, repetitive work, including cashiering, with accuracy, tact and sound judgment in a fast paced environment, maintaining a time sensitive schedule.
- Ability to draft clearly and communicate information accurately
- Familiarity working with Microsoft Office Suite programs such as Outlook, Word and Excel.
- Ability to use standard office equipment such as a computer, photocopier, scanner and printer.
- Ability to perform courteously and efficiently, both independently and as a team member, with public, superiors and colleagues in a high pressured, multicultural environment.
- Ability to use own initiative and work under pressure with minimum supervision
- Strong interpersonal and communication skills
- Attention to detail and ability to organize
- Self-motivated and objective driven
Languages
Fluency in English (oral and written). Fluency in local language (oral and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Travel required
No
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
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