Migration Agent
JOB DETAIL
Job Summary
Under the overall supervision of the Head of Programmes in Australia and direct supervision of the Project Manager, based in Canberra, the successful candidate will provide immigration advice and assistance to clients, provide programmatic support for implementing Migration Services to Australia within the project framework, and contribute to promoting and developing the services.
Responsibilities
- Provide professional immigration advice and visa application assistance to clients consistent with IOM values, instructions and policies and within the project framework demonstrating sensitivity to culture, gender and socio-economic positions including:
- Providing general immigration advice;
- Assessing client options for temporary or permanent residency;
- Advising clients on the legal requirements of visa applications;
- Preparing and lodging visa applications;
- Corresponding with clients and liaising with the Department of Home Affairs on behalf of the client;
- Coordinating the linkage of clients to IOM related services or programmes.
- Employ professional case management principles and practices ensuring appropriate record keeping and embedding IOM data protection policies into practices.
- Maintain the client database records to facilitate effective data analysis contributing to timely project monitoring and planning and make recommendations on project metrics.
- Assist with the development and implementation of information materials for the purposes of promoting understanding of migration related issues and project assistance available through content development.
- Assist with promotion and outreach activities for the purposes of promoting understanding of migration related issues and project assistance available through delivering online and in person information sessions.
- Develop and maintaining positive relationships with clients, business groups, professional bodies and community groups.
- Stay abreast of changes to government policy with respect to migration, visa application processes, quotas, classifications, eligibility requirements and communicate associated potential project issues to the Project team.
- Perform such other related duties as may be assigned.
Qualifications
Education
- High School diploma with six years of relevant experience; or,
- University degree in Political or Social Sciences, Law and/or International Relations or a related field from an accredited academic institution with four years of relevant professional experience;
- Migration Agent Registration Authority registration or alternatively an unrestricted legal practising certificate is a prerequisite of the position and is required to be maintained throughout tenure.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
- Experience in the provision of timely and professional migration solution to clients seeking to migrate/travel to Australia;
- Experience with temporary work visas, business and general skilled visa, family & 202 humanitarian visa categories;
- Experience in liaising with governmental and diplomatic authorities as well as with national and international institutions;
- Familiarity with financial and business administration;
- Sound and proven understanding of national and international legal instruments covering human rights, international protection, and other migration-related issues.
Skills
- In depth knowledge of the Australian migration landscape and related policies; and,
- Excellent written and verbal communication;
- Knowledge of Migration Management Database System(s);
- Knowledge of the Australian Governments Community Support Programme (CSP);
- Knowledge of the Skilled Refugee Labour Agreement Pilot.
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Languages
- For this position, fluency in English is required (oral and written).
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
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