Under the overall supervision of Chief of Mission (CoM) and the Program Manager (CBI and Social Protection), and the direct supervision of the Information Management and Reporting Officer Cash Based Initiatives (CBI), in general coordination with the Monitoring and Evaluation team, the successful candidate will provide general support to the implementation of IOM Mission in Ukraine’s efforts with regard to the operations of its Common Feedback Mechanism (CFM) framework within IOM programs.

1. Act as the focal point between IOM’s Common Feedback Mechanism (CFM) team and IOM CBI Program for administrative coordination of project implementation.
2. Receive, analyse, and respond to complaints and feedbacks referred by IOM’s CFM team to the IOM Programs.
3. Develop and update the frequently asked questions database in accordance to changes in programming.
4. Regularly maintain and update available databases of the different programs that facilitate communication with beneficiaries.
5. Provide input and update to the Standard Operating Procedures and technical tools that support coordination between the CFM and CBI teams, promoting workflow efficiency.
6. Continuously update and inform the CFM team on changes or progress of IOM Programs in Ukraine.
7. Draft correspondence, reports, briefing notes, graphics, statistical tables, presentations and other forms of documentation.
8. Coordinate with the CBI IM Project Assistant for data verification and preparation of distribution lists, supporting as needed the timely distribution of cash assistance.
9. Support organization of Project-related meetings, workshops, training sessions etc.
10. Perform such other duties as may be assigned.