OBJECTIVES OF THE PROGRAMME

The Department of Administration and Finance provides region-wide support on the full range of administrative, financial, Information Technology, personnel, and procurement matters. The Information Technology and Communications unit provides over sight and support to Country Offices in the region on all ICT matters, to ensure that all staff members in the region have timely access to information systems in are liable manner for effective programme management within the WHO offices in the SEA regional and country offices. The objective of ICT is to connect and empower people through Technology to Sustain Accelerate and Innovate the flagship priorities of SEARO and the global strategies goals (Triple Billion Targets) of WHO

DESCRIPTION OF DUTIES

Under the direct supervision of the Business Solution & Innovation Lead, and broad guidance of the ICT Manager, the incumbent provides support in the following areas:

1. Design, develop, test, implement new software and maintenance of existing software to meet specific planned and approved requirements, using the .NET framework and Microsoft technology stack, ensuring the availability of solutions to staff region-wide. 
2. Assist with technical support for web, mobile, and desktop applications. 
3. Understand application development requirements and transform them into functional applications in line with business objectives. Convert project specifications by using flowcharts and diagrams, into a sequence of detailed instructions and logical steps for coding into the programming language(s) used by the Regional Office. 
4. Maintain and upgrade existing applications and fix issues to enhance the functionalities. Collaborate with application team members to set specifications for new applications and design creative prototypes according to specifications. 
5. Identify bottlenecks and address issues to ensure the best performance in the application development process. Assist users and technical support providers in identifying sources of problems and in developing temporary and sustainable solutions to those problems. 
6. Provide assistance to Write high-quality source code to program complete applications within the deadlines set. Ensure compliance with global WHO IT and development standards and procedures within the context of Solutions Development. In addition, provide assistance to develop technical documents and handbooks to represent application design and code accurately. 
7. Ensure that necessary reports about the system development and maintenance process activities and the process itself are generated and communicated to improve overall process efficiency and quality. 
8. Report the progress status of all duties performed regularly to the Business Solution& Innovation Lead, to enable consolidated reporting to the Regional ICT Manager on overall progress. 
9. Serve as a backup for other team members in the Applications team in their absence. 
10. Carryout any other duties relevant to the job, or as required by the supervisor. 

REQUIRED QUALIFICATIONS

Education

Essential: Secondary School education supplemented by relevant courses in Information Technology.
Desirable: Degree in Computer Application and Microsoft certifications in application development, or closely related field

Experience

Essential: At least five (5) years of experience in the field of software design, development, testing and implementation of Microsoft. Net applications.
Desirable:

• Familiar with the entire software development lifecycle and development approaches 
• Hands-on experience in database design, architecture, and integration 
• Experience in working with: 
  • APIs, Entity Framework, ADO.NET, SQL Server, 
  • HTML5,CSS, JavaScript, Angular with NodeJS, jQuery and Ajax, 
  • C#,.NET, .NET Core and Bootstrap 
• Working knowledge of Microsoft development best practices, design patterns, and tools 
• Experience in working with SaaS platforms and Microsoft Azure Cloud Services 
• Knowledge of web services, WCF, and SOA (Service Oriented Architecture) 
• Sound understanding of code versioning tools such as MS Team Foundation etc. 
• Knowledge of testing and automated testing platforms 
• A team player with excellent communication skills analytical thinking and problem-solving capability 
• Experience in a UN organization, international organization, government, business, or professional office would be an asset 

Skills

• Thorough knowledge of modern office procedures and practices. 
• Strong written and verbal communication with time management skills. Also, the ability to draft business cases and technical documentation. 
• Ability to maintain and update knowledge in the use of office technology through in-house courses, on-the-job training and/or self-training. 
• A team player and able to collaborate effectively with other teams with strong testing and debugging, troubleshooting, problem-solving, and analytical skills Creative, flexible, self-driven, and innovative mindset. 
• Attention to detail and ability to plan and organize work and ability to learn new languages and technologies. 
• Adaptability, positive attitude, and proactive 

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment 

Use of Language Skills

Essential: Expert knowledge of English

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at INR 1,078,604 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level 
• Only candidates under serious consideration will be contacted. 
• A written test and/or an asynchronous video assessment may be used as a form of screening. 
• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review. 
• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. 
• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. 
• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. 
• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply. 
• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int 
• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice. 
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates. 
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. 
• For information on WHO’s operations please visit: http://www.who.int. 
• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully. 
• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered. 
• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int. 
• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station. 
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