The Position:

This position will report administratively to the UNFPA Humanitarian Coordinator (UNFPA Gaziantep), with the technical supervision of the Accountability to the Affected Population (AAP) Adviser (OCHA) and in close coordination with the PSEA Coordinators and Risk Management Unit. The successful candidate will support the day-to-day work and implementation of the AAP programme and Turkey- based cross-border inter-agency AAP and Community-Based Feedback and Complaints Mechanism (CBCM).

The primary objective of this position is to reinforce the AAP mechanisms in Northwest and Northeast Syria and to strengthening the feedback loop between humanitarian actors and affected populations, The AAP Programme Manager will promote two-way communication with affected people, UN agencies and NGOs to empower communities through the provision of accessible and timely information on how to access humanitarian services and resources required to improve their situation. S/he promotes high-quality information sharing and messaging, which give affected populations access to essential, relevant and timely information to allow for informed decision making and access to services.

How you can make a difference:

UNFPA is the lead UN agency for delivering a world where every pregnancy is wanted, every childbirth is safe and every young person’s potential is fulfilled.  UNFPA’s strategic plan (2022-2025), reaffirms the relevance of the current strategic direction of UNFPA and focuses on three transformative results: to end preventable maternal deaths; end unmet need for family planning; and end gender-based violence and harmful practices. These results capture our strategic commitments on accelerating progress towards realizing the ICPD and SDGs in the Decade of Action leading up to 2030. Our strategic plan calls upon UN Member States, organizations and individuals to “build forward better”, while addressing the negative impacts of the Covid-19 pandemic on women’s and girls’ access to sexual and reproductive health and reproductive rights, recover lost gains and realize our goals.

In a world where fundamental human rights are at risk, we need principled and ethical staff, who embody these international norms and standards, and who will defend them courageously and with full conviction.

UNFPA is seeking candidates that transform, inspire and deliver high impact and sustained results; we need staff who are transparent, exceptional in how they manage the resources entrusted to them and who commit to deliver excellence in programme results.

Job Purpose:

The inter-agency Risk Management Unit, Accountability to Affected People (AAP) Taskforce and PSEA Network are expanding the PSEA hotline to include fraud, corruption and similar misconduct incident reporting under AAP, while continuing to provide information about available humanitarian services and strengthening referral pathways. UNFPA, OCHA, in coordination with the DRHC (Deputy Regional Humanitarian Coordinator), will support and expand an inter-agency hotline, named SafeLine, in Northwest Syria (NWS) and Northeast Syria (NES). By enhancing the collective feedback mechanisms in NES and NWS, this action will contribute to create a safe, inclusive, and confidential platform for directly receiving and referring to all types of sensitive complaints, including human rights violations, protection, child protection, and gender-based violence, including Sexual exploitation, abuse and harassment (SEAH) allegations, misconduct, fraud, corruption, aid diversion, and discrimination. In NWS, collective AAP mechanisms have already been established, and through this action, they will be expanded by adding a face-to-face component, strengthening the feedback loop between humanitarian actors and affected populations, informing decision-making processes, and enhancing the transparency and effectiveness of emergency response efforts.

UNFPA will act as administrative agent for this action, supporting its operational implementation and hosting all relevant staffing positions. Overall leadership and technical guidance will be given respectively by the Deputy Regional Humanitarian Coordinator (DRHC) in Gaziantep and OCHA’s Offices in Gaziantep.

You would be responsible for:

A. Strengthen AAP inter-agency coordination mechanisms: 

• Contribute to inter-agency efforts at regional, and country levels as needed and encourage responsible and ethical data management, particularly in the context of community participation and complaints and feedback mechanisms (CFM) common services.
• Support the AAP Advisor in organizing regular inter-agency AAP TF meetings, share minutes of meetings, and ensure follow-up on action points.
• Support development of the AAP TF Strategy and action plan.
• Facilitate the integration of AAP and people-centered approaches in tools, guidance, standards, and other strategic and operational documents developed and regularly collect, encourage and work to expand innovative approaches related to AAP.
• Closely collaborate with Protection, Prevention of Sexual Exploitation and Abuse (PSEA), Risk Management Unit, and other cross-cutting themes and support information sharing.

B. Ensure implementation of the Inter-Agency hotline (SafeLine) and L-COP:

• Support the further development and implementation of the SafeLine including the Face-to-Face component and development of Standard Operating Procedures (SOPs).
• Ensure adequate management of feedback and complaints received through the SafeLine, including capacity building of SafeLine staff on AAP.
• Ensure the Local Community of Practice (LCOP) is set up, the support development of internal bylaws, and operationalise coordination mechanisms.
• Provide technical inputs for the development of and participate in AAP training sessions and workshops that are contextually designed to build the capacity LCOP and SafeLine partners on people-centered humanitarian action.

C. Knowledge management, monitoring and evaluation:

• Facilitate the integration of AAP and people-centered approaches in tools, guidance, standards, and other strategic and operational documents developed.
• Regularly collect, encourage and work to expand innovative approaches related to AAP, PSEA, and client-feedback-mechanisms.
• Elaborate systems of indicators for monitoring and evaluation of AAP mainstreaming and implementation in the field, supporting NWS and NES hubs and adopting innovative approaches and best practices in close collaboration with the AAP Advisor.
• In collaboration with PSEA and RMU staff ensure regular data collection analysis, data management, and data innovation.
• Prepare weekly, monthly and quarterly reports/dashboards, infographics and statistics of the complaints records.

Carry out any other duties as may be required by UNFPA leadership.

Qualifications and Experience

Education: 

Advanced university degree with a specialization in areas such as gender studies, humanitarian affairs, human rights, law, social sciences, development studies, international relations, and/or related social science fields.

Knowledge and Experience:

• A minimum of two years of professional experience in the field of humanitarian response, protection or safeguarding with experience in programme/ project management.
• Minimum of two years of experience on capacity building for AAP and/or PSEA, community engagement, and data management activities for staff in field operations;
• Relevant professional experience in the data support management systems and financial management.
• Experience in research, literature review, and developing tools for enhanced community empowerment, people-centered and principled humanitarian action.
• Demonstrated ability to work in a team environment respecting diversity of work teams.
• Experience working in humanitarian emergencies with International Organisations.
• Experience working on inter-agency coordination is an advantage.
• Sound interpersonal and communication skills.  

Languages: 

Fluency in English and Arabic. Knowledge of Turkish and/or Kurdish is an advantage.

Required Competencies

Values:

• Exemplifying integrity,
• Demonstrating commitment to UNFPA and the UN system,
• Embracing cultural diversity,
• Embracing change

Core Competencies:

• Achieving results,
• Being accountable,
• Developing and applying professional expertise/business acumen,
• Thinking analytically and strategically,
• Working in teams/managing ourselves and our relationships,
• Communicating for impact

Functional Competencies: