Position Description

RTI is currently seeking applicants for the position of HR Officer and Office Administrator that will be responsible for implementation of recruitment procedures, employee benefits, performance evaluation and management, compensation planning, new hire orientations and other HR programs. S/He will assist the Senior Finance and Operations Director in providing guidance and support regarding HR programs and processes and in ensuring that HR policies and procedures are appropriately executed, in compliance with the country’s labor laws and RTI’s HR policies. S/he will also be responsible for the administration and operational support services. This position will report to the Senior Finance and Operations Director and will be located in Bishkek, Kyrgyzstan

Responsibilities

Human Resources

1. Provide HR operations support to the project including compensation and benefits management, HR information management, performance management, conflict resolution, HR communications, and personnel file compliance. Supports employment and recruitment-related activities for national and regional staff.
2. Implement recruitment procedures from job posting, screening of CVs, organizing interviews, documentation for offers and hiring and other pre- and post-employment procedures;
3. Ensure strict compliance of HR policies and guidelines in the LN Employee Handbook, the RTI Code of Conduct and local labor laws and client rules and regulations;
4. Facilitate coverage and utilization of private medical insurance (PMI) and group life insurance plans for staff, including but not limited to, benefits orientation, tracking of expiration, processing and following up on renewals, in coordination with other RTI projects, RTI regional and project procurement in-charge;
5. Handle HR reports required by the Asia Regional Office (ARO), including but not limited to PARs, Code and Employee Handbook acknowledgments;
6. Handle implementation of Dynamic Development and Connect processes quarterly, including but not limited to, disseminating schedules and other information to staff, providing guidance on the process, coordinating system-related issues;
7. Organize and conduct employee orientations for new project hires, including training staff on HR issues such as Dynamic Development, contributing to consultations with staff on issues such as the choice of insurance provider, communicating employee benefits, and introducing new HR policies and procedures;
8. Compile and track employee leave ledgers to ensure leave credits and leave utilizations are recorded and updated, for reporting to management and for communicating leave balances to staff;
9. Organize and manage HR files (personnel and non-personnel files);
10. Organizing and streamlining the archiving of documents;
11. Analyzing, drafting and working with labor reports according to local legislation requirements;
12. Support processing of documentation for onboarding full-time positions, STTA contracts, regulatory filings.
13. Verify accuracy of employees’ salaries and the remuneration of consultants and STIC’s;

Administration

1. Provide overall office organization and management in support of day-to-day operations.
2. Serve as primary point of contact for the public, including as receptionist for the office; responsible for office cleaning.
3. Greet office guests, manage all incoming calls, and oversee the management of the physical office.
4. Supervise the office driver and oversee scheduling of the office vehicle.
5. Manage maintenance of office equipment.
6. Liaise with program staff on logistic and supplies needs.
7. Coordinate travel arrangements for staff and consultants as required for project activities, including flight reservations, accommodation, visas, transport, and other logistics.
8. Support scheduling for meetings, events, and workshops. Perform other administrative duties as assigned

Qualifications

Bachelor’s Degree and 3 years of experience, Master’s degree and 1 year of experience, or equivalent combination of education and experience in HR and Administration.

Skills & Abilities

Skills and abilities required to perform the essential job duties of this job are listed below. An addendum that clarifies additional skills and abilities for incumbents in this job may be used in addition to this description:

• Prior experience working on governance-focused USAID projects in Kyrgyzstan.
• Proven capacity to work under pressure, meet deadlines, and set priorities.
• High level of personal and professional integrity, motivation to perform at one’s best.
• Proficiency in computer technologies.
• Excellent interpersonal communication, team player, ability to maintain confidentiality and compliance.
• Discreet in the judgment and management of confidential matters, materials, and sensitive issues.
• Strong leadership and decision-making skills.
• Strong reporting and writing skills
• Ability to understand and interpret policies and procedures as well as the ability to apply them with consistency in a variety of circumstances.
• Ability to organize and effectively process and maintain records and files.
• Ability to function independently and carry out routine responsibilities with minimal supervision.
• Strong interpersonal and relationship building skills.
• Superior attention to detail and accuracy.
• Considerable knowledge of office practices and procedures or the ability to comprehend them.
• Ability to answer most inquiries and questions independently and follow up on requests in an efficient manner.
• Ability to resolve problems, be tactful, and deal with persons of diverse cultures.
• Fluency in Kyrgyz, Russian. English language skills preferred.