The Human Resources Section (HRS) provides a full range of HR services to the organization and its workforce. As part of the Human Resources Section, the Capacity Development Team (CDT) designs capacity development and learning programmes for UN Volunteers. The team supports the implementation of the UNV Learning Portfolio which consists of five comprehensive learning experiences: 1. onboarding 2. skills surge 3. empowerment for change 4. connect and learn 5. career craft.

Under the supervision of the Learning Analyst (P2), the Capacity Development Associate, Global Programmes supports the delivery of capacity development learning facilities workshops, United Nations Language Proficiency Examinations, UN Volunteer Coaching Initiatives, and other global programs, including procurement and administrative arrangements.  She/he works in close collaboration with staff members and managers across UNV as well as with the UN Secretariat, UN agencies hosting UN Volunteers, external vendors and consultants. She/he supports UN Volunteers globally with regard to their development and promotes a client-oriented service environment as well as innovative approaches to achieving results.

• Support the preparation of annual needs assessments and compile global CDLF calendar;
• Coordinate with UNV Regional Offices and Field Units to identify priority countries for CDLF workshops.
• Support Field Units in preparing CDLF proposals, guiding plan and delivery;
• Support participants, trainers and consultants to facilitate their involvement before, during and after onsite and online learning events;
• Communicate with external consultants and service providers to plan and support the delivery of training activities, advisory services and other capacity development projects;
• Independently research, compile and assess information, trends and materials for the implementation of new and innovative learning technologies, special training needs, and enhancement of existing processes;
• Support the preparation of briefing materials for participants and trainers;
• Support the recruitment of external trainers and facilitators from a pre-approved pool of facilitators;
• Draft workshop and training invitations, logistical notes and related materials.
• Serve as first point of contact for UN Volunteers to provide support, guidance and advice on CDLF workshops.
• Serve as travel processor for CDLF workshops, reviewing and approving travel plans for assigned workshops.

• Coordinate with UN Secretariat on UNLPE calendar and registration process;
• Communicate launch of UNLPE to all eligible serving UN Volunteers, providing step-by-step guidance and responding to queries;
• Verify submitted documents to assess eligibility and approve requests of UN Volunteers meeting the set criteria;
• Finalize the UNLPE endorsement list and applicable registration fee to be paid by UNV and arrange for payment;
• Follow up with UN Volunteers to ensure participation or withdrawal from UNLPE.

• Liaise with potential coaches to assess and approve their eligibility;
• Design and update guides and FAQs for coaches and UN Volunteers on using the coaching platform
• Work closely with the Moodle developer to ensure up to date platform functionality, improving user experience and interface;
• Respond to incoming queries from coaches and UN Volunteers within set KPIs;
•  Analyze users reports to identify trends and insights, recommending data-driven improvements.

• Draft terms of reference, scope of work and business requirements documents for the global programmes procurement activities;
• Prepare, carry out and compile evaluations of global programmes activities to produce statistics and reports;
• Forecast, monitor, and produce reports on the UNV’s global programmes budgets and expenditures, process payments and invoices, and perform the corresponding functions in the ERP system;
• Share innovative practices and knowledge in capacity development and learning within HRS and across UNV;
• Support the team’s day-to-day operations, administration, communication and client service.
• Support regular enrollment process of UN Volunteers to online learning programmes and platforms;
• Support in the preparation and conduction of evaluation surveys, analysis of survey data and qualitative feedback and preparation of evaluation reports.
• Monitor expenditures related to learning programmes, and gather and review supporting documents for payment.

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

• Demonstrates compassion/understanding towards others, forms positive relationships

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical Competencies 

• Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system.

Knowledge Facilitation

• Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information, and ideas.
• Knowledge of tools and approaches to stimulate active participation, contribution and exchange

Digital Awareness and Literacy

• Ability and inclination to rapidly adopt new technologies, either through skillfully grasping their usage or through understanding their impact and empowering others to use them as needed

L&D planning

• Ability to identify organizational learning priorities aligned with the business strategy using key stakeholder involvement to ensure appropriate learning and optimal return-on- investment

Digital L&D

• Knowledge of digital learning methods and ability to design and develop digital learning programmes

• Only short-listed applicants will be contacted;
• The successful candidate will hold a UNDP letter of appointment;
• This post is for local recruitment only. It is open to citizens of Türkiye.