• Function title: Air Navigation Charges – Billing Expert
• Reference: NOC-CF-2024-AD/865
• Location: Brussels
• The selected candidate must reside either at this location or within a reasonable proximity that allows for the satisfactory execution of their duties – Information about living in Brussels
• Nature of competition: Internal and external competition
• Applicable regulations: Staff regulations governing officials of the EUROCONTROL Agency
• Type of post: Administrator
• Job level: AD6-AD9 – Check salary simulations for the basic grade
• Generic job title: Expert
• Number of posts: 1
• Duration of appointment: 5 Year(s) – extension or conversion of the contract is possible – see “Useful information” section
• Security clearance: Security vetting may be required in accordance with the relevant EUROCONTROL security policies
• Directorate/Service: CF/CRCO – Central Route Charges Office Division/Billing
• Working arrangement: Hybrid work (A blend of onsite and remote work). Please note that EUROCONTROL does not offer full-time remote working arrangements.
• Competition publication date: 14/11/2024
• Competition closing date: 12/12/2024 (23:59 Brussels time)
• Reserve list: Applicable – See details in the “Useful information” section

Your team

Within the Directorate Central Route Charges Office and Finance, EUROCONTROL collects route charges on behalf of its Member States through its Central Route Charges Office (CRCO). The CRCO operates a centralised system that ensures the recovery of these charges, which are essential to funding the European air traffic management system.

Our services include billing, collecting and disbursing route charges to Member States. We also offer similar services for terminal navigation charges and communication charges for Member States, as well as air navigation charges (en-route and terminal) for non-Member States.

As an Air Navigation Charges – Billing Expert, you will support the Head of Billing in the daily service’s activities and ensure deliverables in accordance with existing regulations, agreements and operational processes while ensuring high quality and optimisation of the services.

Your role

Your role will be to:

• Support the Head of Billing in the day-to-day service activities and ensure that it continuously delivers in compliance with the existing regulations and operational processes in place.
• Prepare proposals for a strategic plan for the evolution of the billing systems and services, coordinate and ensure its implementation with internal and external stakeholders.
• Develop operational requirements, procedures and manuals for the charging systems to support and facilitate the exchange of data supporting the billing process with the ANSPs and the daily activities of the team members.
• Coordinate internal flow of communication and data exchange with the Network Manager to optimise services.
• Ensure that States, air navigation service providers and airspace users are aware of and comply with the rules governing the charges billed by EUROCONTROL and advise on billing matters as needed.
• Monitor service performance, identify areas of further development, and optimise existing operational processes.
• Produce statistics and simulations, draft working papers, participate in (or lead) projects, committees and/or working groups, etc. as needed.
• Carry out any other task in line with the main purpose of the job.

Required qualifications, experience & competencies

• Completed university degree of 4 years in a relevant domain (e.g. Air Traffic Engineering, Aviation Management or Economics) followed by 3 years of relevant working experience OR completed university degree of 3 years in a relevant domain (e.g. Air Traffic Engineering, Aviation Management or Economics) plus 4 year of relevant working experience.
• Internal candidates can check on the intranet to see what level of in-house experience is considered equivalent to educational qualifications where appropriate.
• Experience/Knowledge in one or several of the following domains: air navigation charges, airspace structures and routes, flight plans, aircraft types.
• Experience with statistical analysis and reporting.
• Knowledge of the regulatory framework applicable to the aviation sector in the field of air navigation charges would be an asset.
• Project Management skills.
• Experience with data extraction and business analytics tools (Power BI or similar) would be an asset.
• Presentation and drafting skills (English).
• Result focus: You seek to improve personal performance.
• Customer focus: You adapt services to respond to customer needs.
• Quality focus: You set and foster high quality standards.
• Teamwork: You foster teamwork.
• Problem Solving: You anticipate and solve business issues.
• Ability to work in a multinational and multicultural environment.
• Professional conduct in line with the corporate behaviours of the Agency, i.e. result-driven, readiness to change, customer focus, integrity and team-player approach.
• The working languages of the Agency are English and French. For this particular job, candidates must be proficient users of English at level C1. The selected candidate will have to acquire at least a basic knowledge of French at level A1 by the end of the probation period. The levels relate to the European-framework-reference Common European Framework of References for languages (CEFR).

Useful information

• Applications will be accepted from nationals of EUROCONTROL Member States only.
• Before receiving an official offer, the selected candidate will be required to provide certified copies of the degree(s) that meet the qualifications specified in the Notice of Competition for this position.
• The selected candidate will be offered a contract for a duration of five (5) years in accordance with the provisions of the Staff Regulations governing officials at EUROCONTROL. This contract may be renewed for a total duration of up to nine (9) years, or it may be converted into an undetermined contract.
• The selected candidate must successfully complete a probationary period of nine (9) months before being established in the post.
• Internal candidates
  If selected, the person will keep their current type of appointment duration (undetermined or determined).
  The internal staff member with a determined contract will be offered, in principle, an appointment for 5 Year(s) with a maximum total duration of 9 years.
• The successful candidate shall be appointed at the grade set out in this vacancy notice, or if a group of grades has been published for a job level, in principle at the basic grade of the published job level.
• Candidates declared suitable who are not selected for the post will be placed on a reserve list for similar roles. The reserve list will be valid for one year from the closing date of applications.
• Information on salary and benefits can be found on our Careers site
• EUROCONTROL is an equal opportunities employer. We are committed to equality and diversity. In the event of equal merit, preference may be given to the applicant from the under-represented diversity characteristics in order to complement diversity of teams and rebalance the workforce.
• Candidates should go to our Careers site and read the tips on how to apply.