Mission and objectives

Under Resolution 2677 (2023), the Security Council determined that the situation in South Sudan continues to constitute a threat to international peace and security in the region. The Council extended the UNMISS mandate until 15 March 2024. It also emphasized that the Mission should continue advancing its three-year strategic vision defined in resolution 2567 (2021) to prevent a return to civil war, build durable peace and support inclusive, accountable governance as well as free, fair and peaceful elections in accordance with the Revitalized Peace Agreement. Under Chapter VII of the Charter of the United Nations, UNMISS is therefore authorized to use all necessary means to implement its mandate which includes: (a) Protection of civilians (b) Creating conditions conducive to the delivery of humanitarian assistance (c) Supporting the Implementation of the Revitalised Agreement and the Peace Process (d) Monitoring, investigating, and reporting on violations of humanitarian and human rights law The overall ceiling for uniformed personnel is maintained at 17,000 troops and 2,101 police, including 88 corrections officers. Please refer to https://unmiss.unmissions.org/mandate for more information.

Context

UNMISS was established in 2011 under the auspices of the UN Department of Peacekeeping Operations (DPKO); subsequently, UNMISS mandate has been renewed through resolutions 2057 (2012), 2109 (2013), 2155 (2014), 2187 (2014), 2223 (2015), 2241 (Dec. 2015), 2304 (2016) and 2327 (2016), 2392 (Dec. 2017), 2406 (Mar. 2018).

Task Description

Under the direct supervision of the responsible FTS Field Coordinator from the field office, the UN Volunteer will undertake the following tasks: • Assessing, recording, dispatching, maintaining, and tracking of all services request and/or incident calls using the CRM system following ITIL concept. • Ensuring timely resolution of all tickets assigned at Tier 1 level and/or follow-up with Tier 2 until issue is resolved and closed. • Assisting all users with account registration, login and maintenance to all corporate/enterprise applications. • Performing installation and configuring of computing devices running on Microsoft Windows 10 or above OS, such tasks include, but not limited to, TCP/IP protocol stack configuration, IP address assignment, DNS configuration, internet proxy setting, active directory, and anti-virus server update. • Supporting all users with Microsoft 365 (outlook) e-mail account setup, Active directory password and SAP account password reset. • Supporting all users with Microsoft 365 office and cloud applications, UN critical applications like iNeed, FSS, SAP accounts on Umoja Tier 1 level support and user access roles provisioning. • Installation of network peripherals such as standalone/multi-function printers and data communication devices. • Assisting in the installation of network infrastructure including network cabling, indoor cable trunks sockets and communication racks, troubleshooting network connectivity and wireless access issues. • Assisting in the setup of online collaboration devices and services such as video conferencing, MS teams, zoom and projectors in coordination with the VTC unit for meetings. • And perform other duties as required.

Competencies and values

• Professionalism • Teamwork • Client Orientation • Technological Awareness

Living conditions and remarks

Living conditions vary between UNMISS duty stations. Each duty station where UNMISS has a field presence has basic residential camp facilities, which includes running water and electricity. Candidates should be aware that accommodation may be austere with the possibility of water shortages and power blackouts. On arrival in Bentiu accommodation will be on a share basis. Ablutions will also be shared. As the accommodation situation improves single unit accommodation, with an attached ablution, should become available in all locations. All UNMISS duty stations apart from Entebbe, Uganda are considered non – family duty stations. The security level of UNMISS duty stations is classified by the UN Department of Safety and Security (UNDSS) who will brief on arrival. A number of locations in South Sudan are prone to conflict. Primary health care services (preventive and curative) are provided in 11 United Nations Owned Equipment (UNOE) Level-I clinics, 21 Contingent Owned Equipment (COE) Level-I clinics, 5 COE Level-II medical facilities within the mission area and the establishment of contractual agreements for Level-III and Level-IIII care outside the mission area. The 5 Level-II facilities available in Juba, Bentiu, Bor, Malakal and Wau, run by the Troop Contributing Countries (TCC), take referrals from the Level-I clinics and provide hospital-based care. The climate is tropical with a rainy season in many areas, which should normally span from around April to October. Ability to live and work in difficult and harsh conditions is essential.

Level of Education: Bachelor Degree .o

Work Hours: 8

Experience in Months: No requirements