Generic responsibilities

• Adhere to NRC policies, tools, handbooks and guidelines

• Assist a range of support with the implementation of the CC portfolio according to work plan and activity planning

• Implements independently procedures and activities within own function or core competency as delegated

• Responsible for organising and delivery of tasks in line with priorities and standards

• Develop and maintain knowledge of the specialist area of work in which technical assistance and support is being provided, in order to be most effective in supporting the team

• Use initiative in day to day problem solving in line with agreed procedures, priorities and standards for the area of work

• Prepare and develop status reports as required by management

• Promote and share ideas for improvement in your area of expertise

• Actively promote PSEA (Prevention of Sexual Exploitation and Abuse) standards & principles within NRC and amongst beneficiaries served by NRC.

Specific responsibilities:   Accounting for the particularities of the job location and context, the Technical Assistant will be responsible for:

• Stay updated and respect all internal procedures and thematic guidelines,

• GIS. Deliver individual and group information sessions (GIS), following the guidance.

• Counselling. In line with the legal case management guidance, provide individual counselling sessions on various topics including legal and civil documentation, housing, land and property rights and work rights, access to essential services and residency rights.

• Legal assistance. In line with the legal case management guidance, provide legal assistance services to project participants on various topics including legal and civil documentation, housing, land and property rights and work rights, access to essential services and residency rights.

• Follow-up. Make sure that all case management files are timely followed up with qualitative and client centered approach, following the legal case management guidance.

• SIP. Ensures safe and inclusive programming principles are respected, including ensuring safety and dignity of project participants, understanding their diverse needs, enabling meaningful access to NRC’s services, ensuring adequate accountability to affected populations, ensuring adequate participation and consultation, and supporting the realisation of their human rights.

• Data collection. Undertake day to day data collection and data entry related to field activities, legal case management and participates in field mapping exercises,

• Referrals. Oversight of referrals to local aid organizations both national and international in implementation of care plans within legal case management approach,

• Participate in the drafting and regular update of service mapping

• External coordination. Meetings with international, national and governmental actors working on legal and education access issues for refugees and migrants when required and as instructed by the line manager and project management. Ensuring that partner organisations fully comply with agreed case management and referral pathways and client handling procedures,

• Coordination with volunteers. Supporting the ICLA officer and TL in the oversight of volunteer workers, maintaining attendance sheets and coordinating with NRC support colleagues on processing of payments,

• M&E. Conduct regular post service monitoring exercises for ICLA services, participates in project evaluation as needed

• Reporting. As delegated by line manager, responsible for accurate and high-quality contributions to the reporting of NRC ICLA Area-level achievements through all relevant reporting mechanisms (Dynamic, CORE or any other media). This includes, but is not limited to, internal reporting mechanisms (e.g. NRC GORS), donor reports and inter-agency reporting of achievements (E.g. 4Ws).

• Any other task relevant to the position as requested by the line manager, including administrative tasks, translation of documents or support to emergencies and other Core Competencies among others.

Critical interfaces:

• Programmatic strategic and operations support: Project Manager, Area Manager, ICLA Specialist, M&E, risk and compliance, other CC program teams

• Support functions: Area Manager, HR, Finance, Logistics, M&E, Access Coordinator,

• Security: Safety and Security Coordinator and Officer at the area

2. Competencies  

Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies   

These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:  

• University degree/diploma in social sciences, political sciences, law or other related fields

• Basic knowledge about data management and computer skills

• Experience in working in a humanitarian/recovery context;

• Native fluency in Arabic;

• Work proficiency and excellent drafting skills in English.

Context related skills, knowledge and experience:

• Knowledge of the displacement context in Libya;

• Knowledge of the migrants and refugee protection issues is considered a strong advantage;

• Knowledge of Libyan law and regulation is an added advantage

Behavioral competencies  

• Build meaningful relations

• Empower people

• Act with integrity

• Deliver results

3. Performance Management 

The employee will be accountable for and evaluated on the responsibilities and the competencies, based on NRC’s Performance Management Framework. The following documents will be used for performance reviews:

• The Job Description

• The Goals and Performance Plan

• The NRC Competency Framework