IOM : COA National Programme Officer – Ottawa
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Location:
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Salary:negotiable / YEAR
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Job type:FULL_TIME
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Posted:1 month ago
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Category:Programme and Project Management
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Deadline:22/11/2025
JOB DESCRIPTION
Job Summary:
Under the direct supervision of the COA Senior Programme Manager in Geneva, Switzerland, and under the administrative supervision of the Head of Office in Ottawa, Canada, the successful candidate will liaise with the donor, the Department of Immigration, Refugees and Citizenship Canada (IRCC), on pre-arrival programme activities. They will be responsible for effectively channelling information collected from stakeholders in Canada on specific aspects of COA programme delivery to the COA Global Management Team (including the Senior Programme Manager; the Global Programme Officer; the National Programme Support Officer; and the National Programme Officer, Budget Monitoring), and will identify issues and propose preliminary solutions. They will represent COA at meetings, workshops and conferences on pre-integration and pre-arrival related themes and will address COA participant and stakeholder concerns that arise in Canada.
Duties:
- Liaise with Immigration, Refugees and Citizenship Canada (IRCC) on IOM’s pre-arrival programme activities through COA. Channel information collected from IRCC, IOM Canada, and other stakeholders in Canada on aspects relevant to programme activities and make recommendations to the COA Global Management Team.
- In coordination with the COA Global Management team, supervise and guide COA Canada team members, and oversee the planning, development, and execution of activities related to liaison, promotion, and curricula in Canada. Ensure proper coordination and communication with COA Global Management, IRCC, other stakeholders in Canada, and other IOM Departments, as relevant to each activity.
- In coordination with the COA Global Management Team, provide information on COA programme delivery, initiatives, successes, shortcomings, and remedial actions to IRCC and stakeholders in Canada. Collect and incorporate input from relevant parties in the development of COA tools and curricula.
- Liaise with service provider organizations and civil society partners in Canada to expand collaboration and strengthen the referral networks among pre-arrival and post-arrival information and orientation services.
- In coordination with the COA Global Management Team and the COA Canada team, research, prepare and deliver COA stakeholder outreach presentations, tools, fact sheets, etc. Participate in the review of any databases, visibility products, reference tools and training resources, ensuring information is relevant and accessible to all persons, including to at-risk individuals.
- In coordination with COA Global Management Team, IOM Canada, the Department of Legal Affairs (LEG) Contract Review Team, and the Resources Mobilization Division (RMD), draft any amendments to the donor agreement related to COA activities, and liaise with IRCC for the review and signature of agreements and amendments as needed.
- In coordination with the Department of Financial and Administrative Management (DFM), the Resettlement and Movement Management Division (RMM), the Department of Policy and Research (DPR), LEG, and other relevant units, and with the support of the COA Global Management Team, support research, programme evaluations, as well as preparation and submission of funding proposals to IRCC.
- In coordination with the COA Global Management Team, COA Facilitators, IOM Ottawa, and IOM Missions abroad, plan, organize, and co-facilitate staff familiarization visits and workshops held in Canada, as well as virtual webinars and workshops.
- Collect narrative reports from COA sites abroad, consolidate the information, contribute to the writing of interim and annual narrative reports, and coordinate with RMD and COA Global Management Team for endorsement and ensure timely submission to IRCC.
- Represent the COA programme in Canada and participate in relevant meetings, consultations, and conferences with governmental and non-governmental organizations (NGOs).
- Undertake national and international duty travel as required.
- Perform such other duties as may be assigned.
Education:
- Master’s degree in Management, International Relations, Education, or Immigration Studies or a related field from an accredited academic institution with two years of relevant experience; or
- University degree in the above fields with four years of relevant professional experience.
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience:
- Understanding of Government of Canada policies and programmes in relation to immigration and integration issues and challenges;
- Strong liaison, supervisory, coordination, time management, report drafting, proposal development, and presentation skills;
- Experience in humanitarian programmes for refugees, in Canada and/or abroad, including capacity-building activities; and
- Demonstrated ability to work effectively with a variety of partners and stakeholders.
Skills:
- Understanding of international refugee migration issues, and more specifically as they apply to refugee resettlement to Canada and complementary pathways, either at a pre- or post-arrival stage, is required.
- Knowledge of the Refugee Assistance Program (RAP), the Government-Assisted Refugees Program, the Private Sponsorship of Refugees Program, the Blended Visa Office-Referred Program, the Joint Assistance Sponsorship Program, and the Economic Mobility Pathways Pilot Program in Canada is an advantage.
- Knowledge of IRCC program logic model, results and outcomes, financial guidelines and terminology is an asset.
Languages:
- Fluency in English (spoken and written)
- French is desirable
- Knowledge of other commonly spoken languages by Canada-bound refugees such as Amharic, Arabic, Burmese, Dari, Kiswahili, Pashto, Somali Spanish, Tigrinya are highly desirable
IOM’s official languages are English, French and Spanish.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies:
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values – all IOM staff members must abide by and demonstrate these three values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 2)
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators (Level 2) (applicable only if position is with direct reports)
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 48
