Location:

Astana, Kazakhstan
Salary:

negotiable / YEAR
Job type:

CONTRACTOR
Posted:

1 month ago
Category:

Administration, Information and Communication Technology
Deadline:

05/12/2024

JOB DESCRIPTION

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

With the aim to support the UN system in the country the Government of Kazakhstan provided the UN agencies, located in Astana, with a 6 storey-building. According to the terms of the Memorandum Concerning Occupancy and Use of Common Premises by United Nations Agencies, Programmes, Funds and Offices (Memorandum) the UNDP country office was selected as an administrative agency responsible for day-to-day management over the provided premises (UN House in Astana/Common Premises). For these purposes UNDP established a Common Premises Team (CP team) headed by the Common Premises Manager. The CP team is responsible for building maintenance and provision of common services to UN Agencies residing in the UN House. The CP team is supervised by the Common Premises Manager.

The ICT team plays a crucial role in UN Common Premises as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the UNCP to better enable, leverage and deploy technology solutions that help the UNCP implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UN partners, stakeholders, and beneficiaries.

Under direct supervision of the ICT Analyst, the ICT Clerk provides daily technical support to users of information management tools and technology infrastructure, assists in maintaining LAN system, printing, copying, and computer equipment. The ICT Clerk promotes a client-oriented approach in provision of all services.

The ICT Clerk works in close collaboration with UN Agencies’ Programme, Operations, and project teams located in UN Common Premises in Astana (UN House), and assists in resolving complex ICT- related issues.

Duties and Responsibilities

Assist in the implementation of ICT management systems and strategies.

Ensure compliance with corporate information management and technology standards, guidelines, and procedures for UN Common Premises in Astana technology environment.
Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings.
Provide ICT help desk support to colleagues in other agencies.
Provide support in primarily ICT support to the tenants of UN Common Premises and on ad-hoc basis and cost recovery basis to agencies located outside of the UN House.
Provide support in installation of the computer, printing, copying equipment for the UN agencies and Common Premises.
Support in organization of offline and online meetings and events.
Technical support with audio and video conference equipment.
Perform specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and making routine repairs.
Assist in procuring the ICT equipment for the UN agencies and the Common Premises.
Conduct market research required for procurement of the ICT equipment and software.
Assist in implementing and promotion of the Green ICT Technologies.
Contributes to effective implementation of the UN corporate information management and technology standards, and follows the guidelines and procedures for the technology environment.

Assist in providing automation and digitalization support for UN Common Premises in Astana.

Support in the installation of required software and related upgrades.

Assist in supporting network administration.

Assist in cloud-based backup and restoration procedures.
Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis.
Respond to user needs and questions regarding network access.
Assist in trouble-shooting and monitoring of network problems.
Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit.

Ensure facilitation of knowledge building and knowledge sharing in UN Common Premises in Astana.

Assist in the organization of training for the UNCP and UN Agencies’ staff on ICT issues.
Provide sound contributions to knowledge networks and communities of practice.

Competencies

Core

Achieve Results: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies

Results-Based Management Ability to manage the implementation of strategies, programmes, and projects with a focus at improved performance and demonstrable results. Knowledge and understanding of relevant theories, concepts, methodologies, instruments, and tools.

Customer Satisfaction/Client Management Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs, provide inputs to the development of customer service strategy, look for ways to add value beyond clients’ immediate requests, Ability to anticipate client’s upcoming needs and concerns.

Working with Evidence and Data Ability to inspect, cleanse, transform and model data with the goal of discovering useful information, informing conclusions, and supporting decision-making.

Digital Awareness and Literacy Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends.
IT Customer Support Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable.

Network, Communication, and Infrastructure Management Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premises infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable.

User Experience and Business Analyst Capacity to translate efficiently user needs into IT requirements around human-centered design principles. Knowledge of Oracle Cloud, ServiceNow, SalesForce.com, and Microsoft product an asset.

Required Skills and Experience

Education:

Secondary education is required with formal training in IT systems, business software and/or web-based applications is required.
A university degree (Bachelor´s degree) in Information Technology, Information Management, Telecommunications, Computer Science, or an equivalent field will be given due consideration, but it is not a requirement.

Experience:

Minimum of 4 years (with secondary education) or 1 year (with bachelor’s degree) of relevant working experience in providing technical support for hardware/software or cloud environments, working with telecommunications facilities; and applying knowledge web-based management systems, and cloud infrastructure solutions is required.
Knowledge of computer hardware, LAN/WiFi/VLAN and peripheral equipment, MS Windows 7-11 operation systems, MS 365 applications, E-mail technology and protocols, web-based applications is required.
Knowledge of computer hardware, office printing & copying equipment, and audio/video conference equipment is required.

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements

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