Since 1998, in partnership with the Government of Canada, the International Organization for Migration (IOM) has been providing pre-arrival information and Orientation sessions to refugees approved for resettlement to Canada in over 90 locations worldwide.  This flagship programme is called Canadian Orientation Abroad (COA).

Under the direct supervision of the COA National Programme Officer in Ottawa and the overall supervision of the COA Senior Programme Manager in Geneva, the successful candidate will research, develop, adapt and update curricula for the Canadian Orientation Abroad information and orientation sessions, and materials for refugees/immigrants selected under the resettlement programme and any other category of immigration identified as a priority by Immigration, Refugees and Citizenship Canada (IRCC). The individual will be responsible for providing guidance, training and support to the COA Facilitators globally on curriculum-related questions and develop reference documents for facilitators and supervising the COA Senior Curriculum Assistant.

1. Regularly research, follow-up, compile, develop and present new pre-arrival content, as well as extensively analyze and adapt existing content in the COA Adult and Youth curricula with accompanying activities for refugees/immigrants including information on employment and workplace expectations in Canada
2. Independently lead the review and update of the content of current pre-arrival information and orientation materials (Participant Workbook, Mobile Application, Audiobook) for Adult and Youth refugees as necessary, as well as any other category of immigrants identified as a priority by IRCC
3. Analyze and develop content for new pre-arrival information and orientation tools and resources for refugee and immigrant clients, in collaboration with COA facilitators and the COA Communications and Information Assistant
4. Serve as the focal person for Global COA staff on questions related to COA content and curriculum, respond to staff inquiries and provide specialized support and guidance to them so they can answer clients’ questions accurately
5. Review and update content of existing reference tools for internal use by COA facilitators, such as Thematic Fact Sheets, Frequently Asked Questions, Reference Guides and Cultural Profiles, and identify and develop new resources to support COA Facilitators in providing pre-departure orientation to refugees/immigrants and referrals to other services
6. Plan and coordinate comprehensive delivery schedules for the development of curricula/tools, with the breakdown of activity milestones, division of roles and regular review by COA Management and other internal colleagues/departments.  Provide instructions to reviewers, facilitate internal discussion meetings, and implement feedback.  Track the progress of activity milestones to ensure delivery of the product by the deadline
7. Coordinate surveys and consultation with COA Management and Staff to inform the content of the COA curricula, activities and reference tools
8. In collaboration with COA Management and with support from the COA Programme Assistant, coordinate, plan and facilitate virtual and in-person collaboration workshops for COA facilitators to discuss best practices and frequently asked questions, staff meetings to present programmatic updates, as well as Training of Trainers (ToT) about new curriculum or topic areas for newly recruited staff or professional development of existing staff
9. Contribute to the development of Standard Operating Procedures (SOPs) related to COA content and curricula; Identify, document and disseminate best practices and lessons learned related to pre-departure orientation trainings for refugees to COA staff
10. Elaborate and disseminate the COA curricula with/to service provider organizations in Canada and propose strategies to increase continuity of information for clients between the pre-arrival and the post-arrival stages
11. Attend relevant meetings and sector conferences for clients between the pre-arrival and the post-arrival stages
12. Attend relevant meetings and sector conferences with donors, and non-governmental organizations (NGOs)
13. Assist in providing guidance and training to other locally recruited internal staff within the unit relating to the overall COA programme and the curriculum
14. Perform such other duties as may be assigned

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements