Job Summary: 

The Safety and Wellness programs ensure that clients have access to on-going psycho-social support to serve their adjustment needs as well as ensures additional culturally and linguistically sensitive mental health referral support services are available.

The primary role of the Anti-Trafficking & Victim Services (Safety & Wellness Supervisor) is to coordinate and supervise all aspects of case management services, including leadership of caseworker staff and interns for the Anti-Trafficking Program and Victim Services Program. This position will review and assess client service plans, including short- and long-term goals, conduct regular case conferences with caseworkers and interns to evaluate the necessary level of client care, and assist the Anti-Trafficking & Victim Services (Safety & Wellness Supervisor) with program planning, implementation, and program evaluation. This role is also responsible for monitoring, evaluation, program strategy, and grant maintenance for Safety & Wellness program grants.

Major Responsibilities:

Staff Supervision

• Provides supervision of casework staff; conducts regular case conferences with caseworkers and interns to develop and modify service plans, determines alternative plans, case termination, or case transfer, and assign or reassign staff caseload.

• Ensures appropriate staff to client and supervisor to staff ratios in alignment with field standards

• Ensures casework staff are trained in core competencies to deliver quality work; understand and adherence to crisis protocols

• Supports exchange of ideas, encourages camaraderie and collaboration, and fosters professional development.

• Ensure casework services meet the standards of cultural-competence and linguistic-appropriateness.

Program Supervision

• Coordinates day to day operations of casework services in collaboration with IRC programs. Provide training to student interns and other department staff regarding services, programs, and guidelines.

• Participate in the creation or revision of policies, procedures, guidelines, goals, and objectives.

• Assists with grant compliance, data tracking, budget tracking, and grant reporting.

• Assist with program planning, implementation, and evaluation activities.

• Ensure monitoring/audit of documents, records and tracking tools for program case files and reporting.

• Design and implement strategies for expanded program capacity both internally and through external partnerships.

• Track budgets, program expenditures and activities for various programs, ensure donor deliverables are met, compile data and draft reports as required by donor and agency specifications.

• Participate in all program meetings, staff development activities, and fully engages as a member of the team.

• Participate in manager meetings and ensure strong collaboration with all IRC departments, both locally and network wide.

• Comply with all policies, procedures, and protocols, including Safeguarding and the IRC Way.

Position Reports to: Anti-Trafficking & Victim Services Manager (Safety & Wellness Program Manager)

Position directly supervises: Program Caseworkers, Interns and volunteers within program.

Indirect Reporting: None

Other Internal and/or external contacts:

Internal: IRC staff, interns and volunteers and IRC Anti-Trafficking Programs

**External:**Community partners, stakeholder partners,

Job Requirements:

Education:

• Master’s degree in social work, public health or related field of study preferred.

• Bachelor’s degree in social work, public health or related field of study (or equivalent work experience) required.

Certificates or Licenses:

• Must have a valid driver’s license, active insurance policy and access to reliable transportation.

• In accordance with state Law, must possess or be eligible to receive a fingerprint clearance card

Work Experience:

• 1 year supervisory experience

• 2 years of program and or Case management and/or victims assistance experience required.

• Experience working with forcibly displaced populations (refugees, asylum seekers, torture survivors, and survivors of human-trafficking, foreign nationals or other vulnerable populations).

• Experience working effectively with service partners, colleagues, and clients in a cross-cultural, team-based environment.

Demonstrated Skills and Competencies

• Demonstrated ability to effectively lead teams

• Strong understanding of the systems that intersect with migration and resettlement

• Strong organizational skills and detail oriented.

• Excellent writing and analytical skills.

• Communicate and work as a team member with collaborative partners, and clients in a cross-cultural, multi-disciplinary environment.

• Digital literacy, data base experience preferred.

• Ability to work independently and be a flexible teammate!

Language Skills:

• Excellent written and spoken English skills.

• Bilingual ability preferred.