Employer Description

Job Description

This an exciting opportunity to Join the Information, Communication, and Technology (ICT ) regional team in the Middle East and North Africa Regional Office  ( MENA  RO ) where you can realize your full potential within a vivid work environment.

What we are looking for

The Norwegian Refugee Council (NRC) is seeking a qualified, and dynamic Regional ICT Officer.

More About the Role.

The ICT officer for the  Norwegian Refuge Council Middle east and North Africa Office NRC MENA RO  is responsible for ensuring all NRC Global & Local ICT policies and guidelines are implemented and to ensure the efficient and cost-effective set-up, also will be responsible for technical support and training of staff.

What you will do

• Ensure adherence with NRC policies, tools, handbooks and guidelines.
• Implement delegated support function portfolio according to plan of action.
• Prepare and develop status reports as required by management.
• Ensure proper filing of documents.
• Promote and share ideas for improvement of the support function.
• Other tasks as assigned .

What you will bring

•  Responsible of providing first level support to NRC staff, including but not limited to network, printers, computers software and hardware troubleshooting.
• Ensures effective coordination of ICT helpdesk functions and provide support to NRC Staff.
• Assist in roll out of new software or hardware to all devices.
• Assure that all software on NRC equipment is licensed and keep record of licenses and support contracts to include notification of renewal timeframe to management.
• Configure, manage and support network equipment.
• Conduct awareness sessions and ICT training when needed.

What we offer

• Duty station:  MENA RO Amman – Jordan.
• Contract: Fixed Term National Contract, 12 Months renewable based on Incumbent’s Performance, Funding availability and business need,
• Salary/benefits: Grade 5 step one on NRC’s Jordan  salary scale,
• Experience working as a Support Function in a humanitarian/recovery context.

NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.

We think outside the box, encourage ideas, and give responsibility to all employees at all levels.

You will have many opportunities to be heard and take the initiative.

Critical Interfaces

By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are

• SRO ICT Coordinator
• MENA RO Amman staff and visitors
• Head Office ICT Team

Scale and scope of position

•     Staff: Does not directly manage staff

•     Information: All ICT related procedures and policies;

•     Legal or Compliance: Code of Conduct, Donor Agreements, NRC Acceptable Use Policies.

Competencies

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies

Generic professional competencies for this position:

• Documented results related to the position’s responsibilities.
• Fluency in English, both verbal and written
• Ability of keeping up to date with modern ICT trends
• Good communication and interpersonal skills
• Advance knowledge in Microsoft Office, Office 365, Network infrastructure.

Context/specific skills, knowledge and experience:

Qualification requirement: University degree of IT or equivalent Years of Experience: 2

• experience in ICT Technical Support, or any relevant field related to IT. Has a very good technical background in Windows, MS office and Office 365, experience in troubleshooting and configuring network, and has a very good level of English both written and verbal.
• CCNA is a plus.

Behavioral Competencies

• Planning and delivering results
• Managing resources to optimize results
• Initiating action and change
• Analyzing
• working with people

Performance Management

The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews:

• The Job Description
• NRC Goals and Performance
• The NRC Competency Framework

Additional Information :

Important information about the application process

This position is open to candidates who have the legal right to work in Jordan. Please note that we are unable to provide work permits or visa sponsorship for this position.

We welcome applications from all qualified and interested candidates. Send in your application before 14 Dec 2024  . Please ensure you attach CV , Cover letter & copies of your academic and professional certificates.