OBJECTIVES OF THE PROGRAMME

To provide comprehensive support in HR operations, Administration, and travel-related issues for the WHO Emergency Sub Office in Cox’s Bazar.

DESCRIPTION OF DUTIES

The incumbent will be performing the following duties and responsibilities:

HR Operations:

1. Commencing the recruitment procedure for new or vacant positions, including SSA, Consultant, and Staff roles, involves obtaining necessary approvals, publishing vacancy notices, collaborating with the WCO and Regional HR team to secure approval, and facilitating the onboarding process. 
2. Follow-up and support new arrivals including scheduling and facilitation of induction/orientation sessions in Cox’s Bazar to ensure new staff, consultants and SSAs are adequately briefed on their roles and expectations. 
3. In close coordination with the WCO HR and EA Coordination, ensure appropriate onboarding and exit formalities are in place including timely submission of performance evaluation and end of mission reports for consultants. 
4. Working on preparing SSA contracts, initiating timely submission for extension of SSA, Consultant, and Staff contracts liaising with the WCO and Regional HR team. 
5. Maintain records of SSA holders working for the emergency program in CXB including copies of contracts, leave records, end of contract evaluation reports, etc., 
6. Maintain records of staff, consultants, and others deployed to CXB ensuring copies of contracts, reporting forms, leave records, assignment reports, technical evaluation, and clearance certificates are adequately maintained. 
7. Timely submission of payroll of SSA by incorporating essential adjustments and calculations, such as step changes, inclusion of new SSA holders, and ensuring accuracy in payroll information. 
8. Assist in offering the necessary support throughout the preparation of essential documents such as salary certificates, employment certificates, No Objection Certificates (NOC), and other facilitation letters as needed by staff. 
9. Act as the primary liaison with HR outsourced service agencies in overseeing recruitment, third-party contract, invoice settlement, budget management, and establishment of Long-Term Agreement (LTA). 

Travel:

1. In consultation with AFO, determines the R&R entitlement of deployees, where applicable, raises R&R Travel Requisitions, and maintains records of pre and post travel documentation like travel authorization, boarding passes, and invoices for payment of travel costs, etc. 
2. Initiate Travel Requisitions for duty travel of staff and deployees and make bookings in coordination with WCO Dhaka. 
3. Assist missions and delegations visiting CXB in making travel arrangements and hotel reservations in coordination with the Operations Logistics team assistant. 

General Admin Support:

1. Drafts/prepares general correspondences ensuring grammatical accuracy, spelling, format and conformity with procedural directives and assisting in preparing technical presentations. 
2. To provide General Administration Support to the Technical Team as and when required. 
3. Serve as a point of contact for employees regarding HR and travel-related inquiries and concerns and help address issues in collaboration with the WCO HR and Travel team. 
4. Oversee the issuance of office ID cards, ensuring accuracy, maintaining an updated database, and coordinating with IT/security teams for integration and access control. 
5. To carry out any other related jobs as requested by the supervisor. 

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REQUIRED QUALIFICATIONS

Education

Essential: Secondary, technical or commercial school.

Desirable: University degree on Human Resource Management or any other relevant field would be an added advantage.

Experience

Essential: At least five (5)years of work experience in the Human Resources field and/or administrative field.

Desirable:

• Experience in UN agencies, International Organizations, and NGOs in humanitarian emergencies. 
• Experience in Oracle-based or other ERP systems would be an added advantage. 

Skills

• Strong analytical skills and good sense of judgement. 
• Ability to draft in English neatly, concisely and grammatically correct 
• Very good organization skills 
• High sense of prioritization and attention to details 
• Discretion and tact; ability to handle and preserve confidential information 
• Ability to liaise with people at all levels in the Organization and to proactively search for information 
• Ability to plan ahead and at the same time work well under pressure 
• Customer orientation, cultural sensitivity and good business ethics 
• Self-motivated, flexible and able to innovate 
• Good knowledge of WHO rules, procedures and office practices are desirable. 

WHO Competencies

Teamwork
Respecting and promoting individual and cultural differences

Communication
Producing results Ensuring the effective use of resources

Use of Language Skills

Essential: Expert knowledge of English.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at BDT 1,790,360 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level 

• Only candidates under serious consideration will be contacted. 

• A written test and/or an asynchronous video assessment may be used as a form of screening. 

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review. 

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. 

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. 

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. 

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply. 

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int 

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice. 

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates. 

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco. 

• For information on WHO’s operations please visit: http://www.who.int. 

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully. 

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered. 

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int. 

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station. 

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Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements