Tracking Code

4746-689

Job Description

 

There’s something special about spending your days alongside like-minded people, just as committed to purposeful work as you. At Save the Children Australia, we attract bright and big-hearted people who are inspired to make a difference. Together, we are fearless in our pursuit of making lasting change for the children and communities who need it most.

 

Save the Children and 54 reasons: A place where your purpose matters.

It takes all types of personalities and talents to drive our organisation– yours included. We value a healthy work-life balance and ensure our people feel connected to each other and our impact. Learn from inspiring people and grow from a connection to our strong local and global networks. From our programs to our support services – this is the place to realise your purpose.

A place to make a difference:

Here you’re empowered to make a difference in children’s lives by learning, sharing and collaborating to find new ways to solve problems. This role is part-time and fixed term, (3-4 days a week, ending Jan 2026) however candidates seeking full time, permanent work may be considered.

 

Reporting to the Supporter Care Manager, you will work as a part of our Fundraising team based in Melbourne (in-office at least one day per week, and working from home) to help us create lasting change for children everywhere. The Supporter Care Coordinator plays an important role in delivering on our vision of a better world for children. Whether it’s by building long-term loyalty by expertly attending to the day-to-day administrative needs of our generous supporters, or by engaging our supporters with our mission and being a proud advocate of child rights, you’ll be contributing to our commitment to children in Australia, the Pacific and around the world.

 

You will make a difference by:

• Confidently handling inbound supporter queries by phone and email
• Processing donations by phone and postal mail, updating banking details and issuing tax receipts as requested
• Accurately updating databases and systems to ensure excellent supporter experiences at every touch point
• Contributing towards retention and fundraising targets to help us continue our work

A place to feel valued:

Your deep expertise in building relationships with a diverse range of people, and your process-driven nature and high attention to detail is invaluable. We recognise your contribution and provide you the support to ensure you can bring your best, knowing here you have the space and opportunity to grow.

 

Bringing your best every day, means:

• You have experience in customer service (customer-facing or call centre experience) with an excellent phone manner
• You can navigate new computer systems and databases, such as donor management platforms or CRM software
• You can ensure high standards of work and adherence to processes during repetitive tasks
• You can comprehend, retain, and apply prescribed processes
• You use your excellent verbal and written communication skills to efficiently address needs

 

A place to belong:

It takes all types of people to do the challenging work we do. We are diverse personalities, backgrounds and talents, embracing our differences as one strong and united team. We see and celebrate the unique value you bring to our organisation, and offer a range of rewards for your effort, including:

• Internal employment and development opportunities – possibility of additional hours or permanent roles in future
• A modern, up to date working space in the CBD, or the opportunity to work from home (one day in-office attendance per week required in this role)
• Support for workplace wellness, including access to our free, confidential Employee Wellbeing Program
• Full salary packaging benefits (please use this link to see how much this benefit could mean to you!)
• Extra leave to use in a range of ways to ensure you’re able to perform at your optimum

Follow this link for the full list of our employee benefits.

 

Does this sound like the place for you?

We’d love to hear from you. Submit your cover letter and resume below. Please indicate within your cover letter any general availabilities, any restrictions on your work pattern and whether you wish to be considered for other Supporter Care Coordinator roles that may become available (0.6-1.0 FTE).

 

Applications close Sunday 5^th January 2025.

*We will be reviewing and shortlisting applications as they come in, so you are encouraged to get your application in early.

 

Intended start date: Early Feb 2025

 

Position Description – Supporter Care Coordinator

For more information about this position, please contact Fran O’Sullivan at fran.osullivan@savethechildren.org.au. Or for more information about a career at Save, visit our Careers Page.

 

*We understand the need for work-life balance. We’ve advertised this role as part-time, fixed-term but if you’re looking for something different and this is the role for you, please let us know. We offer flexible hours, remote working, and individual flexibility plans to ensure we’re providing you a personalised career.

 

We have tested our application process with diverse groups in mind, with the intent to ensure it’s straightforward and accessible for all to apply. Diversity and inclusion are fundamental to our culture and improve our ability to reach our most vulnerable client groups. But we also know there is no one-size fits-all when it comes to recruitment – so if we didn’t quite hit the mark for you, please let us know at people.culture@savethechildren.org.au. We’re dedicated to ensuring Save the Children Australia is a place where everyone can feel supported – no matter your race, ethnicity, gender, age, disability, sexuality, neurodiversity, culture and beliefs.

 

Save the Children Australia is a child-safe organisation. All employees are required to undergo a National Police Check, a Working with Children Check, and sign our Child Safeguarding Policy and Code of Conduct. We also support the Inter-Agency Misconduct Disclosure Scheme. You can read about the Scheme and our commitment to Safeguarding here.

 

Save the Children is committed to providing and maintaining a safe working environment for its employees and client groups, consistent with our obligations under OH&S legislation.

 

If you are having any issues with uploading your application for this role, please contact people.culture@savethechildren.org.au for further support.

Job Location

Melbourne, Victoria, Australia

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements