Job Overview:

The Project Manager will be responsible for leading the technical implementation of technologies for IRC and partner-led projects. Initially, the PM will focus primarily on two strategic projects providing in person and virtual reception services to new arrivals in the US.

In this role, the PM will coordinate closely with deployment teams, stakeholders, and technical staff to ensure smooth implementation of technology solutions. This includes coordinating with stakeholders to set requirements and expectations, managing training programs, documentation development, and configuring tech systems while maintaining strong communication channels with all parties involved.

This position will be responsible for developing comprehensive implementation plans, creating user-friendly documentation, and establishing effective training programs that enable successful adoption of RAI and Signpost technologies. They will work closely with technical leads to manage deployment timelines, coordinate stakeholder engagement, and ensure project success.

The right candidate thrives in a fast-paced implementation environment, has strong technical project management skills, and excels at stakeholder management. They should also be highly organized, adaptable to changing priorities and new projects with different goals, and capable of working both independently and as part of a team. High emotional intelligence and cultural awareness is essential to effectively serve in this role. Most importantly, they should have a passion for using technology to support humanitarian causes and the ability to effectively bridge technical and non-technical communications.

Major Responsibilities:

Project Planning, Coordination, and Stakeholder Management:

• Serve as primary focal point for program teams, including leading a road-mapping process to reflect program ambitions in line with the Signpost team’s capacity to deliver

• Coordinate and facilitate stakeholder meetings and regular check-ins to ensure smooth communication throughout delivery

• Manage ongoing communication with team touchpoints throughout launch cycles

• Review and communicate roadmap updates to relevant stakeholders

• Develop and maintain positive relationships with deployment teams

• Create and manage implementation timelines and project plans

• Monitor and report on deployment progress and success metrics

• Identify and resolve implementation challenges proactively

• Handle administrative tasks related to deployments and implementations

• Support cross-project implementation needs as they arise

Technical Configuration, Documentation, and Training:

• Lead and execute training programs for technical tool implementations

• Create and maintain comprehensive technical documentation for processes and systems

• Configure forms and technical systems for custom deployments

• Coordinate between technical teams and end users to ensure successful adoption

Job Requirements:

• 3-5 years of technical project management or implementation experience

• Proven track record of supervising successful technology deployments

• Experience using Zendesk, or similar CX/CRM tools to manage ticketing and form-based automations

• Experience with project management tools (Monday.com, Jira, etc.)

• Experience working directly with REST APIs for business system integrations

• Bachelor’s degree in computer science, data science, or a related field

• Strong documentation and technical writing abilities

• Demonstrated ability to create and execute training programs

• Experience working with technical teams and managing technical implementations

• Excellent communication skills with both technical and non-technical audiences

• Ability to work independently and manage multiple concurrent projects

• Experience with stakeholder management and relationship building

• Solid understanding of web technologies and technical systems

• Experience with humanitarian or non-profit sector preferred

• Experience programming or managing codebases with JavaScript/HTML/CSS preferred