About CRS Lesotho

CRS has operated in Lesotho for 24 years, working with partners and communities to address the country’s most pressing challenges. CRS collaborates with the Government of Lesotho (GoL), local and international non-government organizations (NGOs), public—and private-sector partners, and Church partners, with a reach across all 10 districts of Lesotho. The CRS portfolio includes Agriculture/Livelihoods and Land Restoration, Education, Social Services, Youth and Water Sanitation, and Hygiene.

Job Summary

As a member of the Country Program’s (CP) Senior Management Team (SMT), the Head of Operations is responsible for providing leadership and management of the operational functions – Finance, Human Resources (HR), Supply Chain Management (SCM), Administration, Information and Communication Technology, Security and Audit – in support of the CRS mission to serve the poor and vulnerable. You will promote stewardship of resources, ensure principled compliance, proactively manage risk, prevent fraud, and lead (continuous) operational improvements including from a Climate Action lens. As part of the SMT you will proactively manage and mitigate security risks.

Roles and Key Responsibilities:

• Contribute to the CP strategic planning and programming on needed investments in operations capacity – systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming. Represent CRS, as needed.
• Plan, integrate, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner. Address issues where operations support needs to be adapted for complex programming. Oversee the piloting of new operations initiatives that require the setting of new standards and systems
• Oversee financial processes in accordance with policies and ensure proactive service delivery, advice, and support to managers, staff, and subrecipients in relation to the project cycle (Design, Start-up, Implementation, Close-out). Ensure efficiency and compliance with CRS’ policies and procedures, Generally Accepted Accounting Principles (GAAP), donors’ rules and regulations, and legal requirements. Ensure effective and appropriate use of CRS’s finance and supply chain management systems and other technical solutions.
• Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources. Promote effective use of CRS’ Enterprise Resource Planning (ERP) system for budget management and general oversight. Anticipate, identify and address challenges that affect the proper stewardship, risk, and optimal utilization of program assets and resources (financial, human, and material).
• Promote safeguarding at the CP level. Ensure quality implementation of CRS safeguarding policy and principles across operations at both CRS and partner level. With support from technical advisors, ensure capacity building efforts and technical guidance to CRS staff and partners, in line with CRS principles and standards, donor guidelines, and industry best practices.
• Oversee Health, Safety, and Security management. Ensure all staff understand and adhere to CRS staff safety and security trainings, policies and plans and ensure the updating of such plans.
• Lead the operational aspects of a CP’s Climate Action strategy with support from the SMT including: implement action plans and monitor progress, prioritize entry points and investments for operational efficiency and the reduction of Greenhouse Gas (GHG) emissions and waste.
• Effectively manage and supervise talent. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high quality programming. Contribute to staffing plans and recruitment process of senior staff.
• With the Country Representative, oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks. Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
• Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance culture, staff development and retention. Ensure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
• Oversee compliance with agency and donor requirements and local laws and regulations through periodic systems checks, review and assessment of CP’s operations policies and procedures. Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
• Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.

Basic Qualifications:

• Master’s degree in International Development, Business Administration, Finance or relevant field required.
• Minimum of 7 years work experience in a management position with progressive responsibilities with at least 4 years supervisory experience. Experience with an international NGO and experience outside country of origin preferred.
• Additional experience may substitute for some education; additional education may substitute for some experience.
• Understanding of financial systems, including budgeting and budget/expense analysis experience.

Preferred Qualifications:

• Knowledge of multiple public donors’ regulations, including USAID, highly preferred.
• Knowledge of procurement and office administration/management issues.
• Ability to represent the agency at high levels.

Knowledge, Skills and Abilities:

• Knowledge of Oracle ERP or similar financial reporting software.
• Staff management experience and abilities that are conducive to a learning environment.
• Proficient in MS Office package (Excel, Word, PowerPoint, Visio), Web Conferencing Applications, and information and budget management systems.
• Excellent strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture and ability to make sound judgment and decisions.
• Strong relations management abilities. Ability to work collaboratively.
• Team leadership abilities.
• Ethical conduct in accordance with recognized professional and organizational codes of ethics.
• Proactive, resourceful, solutions-oriented and results-oriented.

Required Languages – English and Sesotho is a plus.

Travel – Must be willing and able to travel up to 20%.

Agency REDI Competencies (for all CRS Staff):

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

What we offer

CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements