DEADLINE FOR APPLICATIONS

20 December 2024-23:59-GMT+02:00 Eastern European Time (Beirut)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WFP Lebanon encourages female candidates and people with disabilities to apply.

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability. WFP does not charge a fee or request bank details at any stage of the recruitment process.

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at lebanon.recruitment@wfp.org (and copying in global.inclusion@wfp.org). Our DEI team is here to ensure your full participation in our recruitment process.

Organizational Background:

Assisting more than 115.5 million people in 120 + countries each year, the World Food Program (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies, and helping individuals and communities find life-changing solutions to the multiple challenges they face in building better futures.

In conflict situations, we bring relief to exhausted populations and use food assistance to build pathways to peace and stability – work for which WFP was awarded the Nobel Peace Prize in 2020.

WFP Lebanon provides cash assistance to Syrian refugees and in-kind assistance to vulnerable Lebanese, while supporting the Government in strengthening social safety nets. WFP supports resilience-building activities, and its school meals programme improves nutrition and school attendance. Since October 2023, WFP has provided food and cash assistance to people affected by the conflict and has scaled up its food assistance including the distribution of daily meals following the recent escalation.

To know more about WFP’s mission, please check the below video:
https://www.facebook.com/WorldFoodProgramme/videos/10154930622760178/

Job Purpose: Under the direct supervision of the Solutions Developer, the incumbent will be responsible to coordinate and guide Information Technology maintenance and support activities to enable the effective delivery of IT services, and for providing technical support on the development, maintenance, testing, and implementation of IT solutions in line with business requirements and for the successful delivery of DAS operational objectives as determined by the DAS Team Lead. Additionally, the incumbent will provide first-level technical support to end-users for corporate tools and systems, ensuring system functionality and delivering training and capacity building. The role involves engaging with end-users to gather requirements, implement system enhancements, and deploy updates in compliance with WFP’s IT standards. It includes mapping business processes, developing Low-Code/No-Code solutions, and coordinating responses to unit requests.

The selected incumbent will be expected to be a team player with good problem solving, client orientation, organization and attention to details skills with the ability to communicate effectively.

Contract Duration: 12 Months, (Renewable based on availability of funds, business needs and performance)

Key Responsibilities (not all-inclusive, nor exhaustive):

• Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.
• Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.
• Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.
• Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.
• Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.
• Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.
• Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.
• Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

STANDARD MINIMUM ACADEMIC QUALIFICATIONS:

Education: Completion of Secondary School Education. University Degree in Information Technology or other related field would be an advantage.

Experience: Minimum 6 years of work experience in IT support, system administration, solution development, networking, or IT project management

Language: Fluency in both oral and written communication in English and Arabic. Knowledge of French language is desirable.

Required Experiences for entry into the role:

• experience in providing first-level technical support to end-users, troubleshooting issues, and escalating complex problems to appropriate teams when necessary.
• experience in working with Low-Code/No-Code platforms specifically using Microsoft Power Automate to develop and implement automated solutions,.
• Experience in IT systems/software deployments, including conducting testing in staging environments and ensuring successful production rollout.
• Experience in engaging with end-users to gather and document requirements for system enhancements or new tools implementations.

Desired Experiences for entry into the role:

• Experience in coordinating and following up on requests from various units, ensuring timely resolutions and effective stakeholder collaboration.
• Experience in the installation, configuration, and customization of IT software.
• Experience in creating user manuals, step-by-step guides, and training materials to help end-users effectively adopt IT systems and tools

WFP Leadership Framework: Common Standards of Behaviour

• Leads by Example with Integrity
  • Upholds WFP values, principles, and standards
  • Respects others and values diversity
  • Stays focused and calm under pressure
  • Demonstrates humility and a willingness to learn
• Drives Results and Delivers on Commitments
  • Delivers results for maximum impact
  • Delegates appropriately
  • Adapts readily to change
• Fosters Inclusive and Collaborative
  • Is inclusive and collaborative
  • Gives timely and constructive feedback
  • Builds and shares new perspective
• Applies Strategic Thinking
  • Communicates and fulfils WFP’s vision
  • Embraces curiosity and new ways of doing things
  • Analyses and evaluates data
  • Considers the impact of decisions
• Builds and Maintains Sustainable Partnerships
  • Collaborates to deliver common objectives

Terms and Conditions:

• WFP offers a competitive benefits package including salary, various types of leaves including maternity and paternity, medical and life insurances, provision of breastfeeding rooms for new parents, and various wellness platforms.
• WFP Lebanon offers flexible working hours schedule upon prior approval.
• Our premises are accessible, and we are committed to accommodate to any required reasonable accessible needs to remove barriers in the workplace.
• Only shortlisted applicants will be contacted.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at global.inclusion@wfp.org. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at global.hrerecruitment@wfp.org in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements