This position is based at our Luxembourg headquarters and requires regular office presence. The EIB offers you the opportunity to live and work in a truly international and multi-cultural environment. We also offer relocation support.
The EIB, the European Union’s bank, is seeking to recruit for Group Corporate Services Directorate – Group Digital Office (GCS-GDO), Platforms & Services Department (P&S), Operations & Services Desk Division (OSDK), Monitoring, Automation & Orchestration Unit (MAO) at its headquarters in Luxembourg, an (Associate) IT Monitoring Engineer*.

This is a full-time position at grade 4/5 for which the EIB offers a permanent contract.

*internal benchmark (Associate) Engineer IT Technology & Infrastructure

Panel interviews are foreseen as from January 2025.

Purpose

Would you like to contribute to the Digitalisation strategy with your knowledge of the monitoring domain? In this role you will manage the daily operations (RUN) and delivery of the monitoring of infrastructure and business application technologies.

Operating Network

You will report to the Head of Monitoring, Automation and Orchestration Unit, which is responsible for providing IT services for monitoring, automation, and orchestration.

You will collaborate with colleagues from across the EIB Group, including external consultants and suppliers of software and/or related services.

Accountabilities

• Contribute to the implementation of the EIB strategy for effective use of IT technology in the domain of monitoring systems
• Ensure that projects are managed and that solutions are designed and implemented in line with internal standards and procedures and that best practice, security recommendations and industry standards are respected
• Manage and coordinate all project phases and project teams (consultants) for the implementation of complex projects
• Develop and maintain dashboards, alerts, and reports to proactively identify and address potential issues.
• Collaborate closely with the IT Security Unit, keeping up-to-date on key vulnerabilities, risks and audit
• Leverage technology to automate manual tasks, and seek efficiency gains
• Drive problems and incidents resolution in coordination with the Incident and Problem Manager
• Maintain hardware and software in the latest levels of patching and supported versions
• Be responsible for framework contract management related to Monitoring scope (including license and subscription usage) in collaboration with the Head of Unit
• Manage the relationship with the managed service provider, ensuring service delivery aligns with agreed-upon SLAs and KPIs.
• Act as the primary point of contact for internal teams regarding monitoring services provided by the managed service provider.

Qualifications

• University degree (minimum an equivalent to a Bachelor) preferably in computer science or related disciplines
• At least 3 years of relevant professional experience in monitoring IT infrastructure or application, with exposure on application logs and/or application performance monitoring
• Experience in running daily operations as well as IT projects
• Proven experience of monitoring tools deployment, provisioning and configuration (e.g. Splunk, Dynatrace)
• Experience with scripting languages (e.g., Python, Bash) for automation.
• ITIL knowledge in Change, Release, Incident and Problem Management
• Previous exposure to Artificial Intelligence would be highly advantageous
• Experience in delivering Monitoring solution to cloud and hybrid environments would be an advantage
• Experience managing or working with Managed Service Providers (MSPs) is a significant advantage.
• Understanding of procurement and service contracts, including procuring software and services in a public sector environment would be an advantage
• Excellent knowledge of English and/or French (**), with a good command of the other. Knowledge of other EU languages would be an advantage.

Competencies

Find out more about EIB core competencies here

To find out more about our eligibility criteria click here

(**) Unless stated explicitly as a required qualification, a good command of French is not a pre-requisite for hire. As both English and French are however official working languages of the EIB, proficiency in both languages is a pre-requisite for your future career development. Any language clause in your contract must be fulfilled in order for you to be eligible for a promotion (either via the annual appraisal cycle or via an internal selection process). Proficiency is understood to mean the attainment of level 5 of the Inter Institutional language courses, corresponding to B1.2 of the Common European Framework of Reference for Languages (CEFRL). The Bank offers appropriate training support.

We hire and value talent with unique characteristics, creating a work environment where they can be themselves. We believe that Diversity, Equity and Inclusion makes us a performing and innovative organisation. We encourage all suitably qualified and eligible candidates to apply regardless of their gender identity/expression, age, racial, ethnic and cultural background, religion and beliefs, sexual orientation, disability or neurodiversity.

We strongly invite applicants with a disability, neurodivergent profile or chronic condition to request reasonable accommodations at any stage during the recruitment process. Please contact the EIB Recruitment team Jobs@eib.org who will ensure that your request is handled.

By applying for this position, you acknowledge the importance of maintaining the security and integrity of the Information of the EIB Group. In case of selection for the position you agree to comply with all measures (policies, controls, document classification and management) implemented by the EIB Group to prevent unauthorised disclosure of any information or any damage to the EIB Group reputation.

This is an open campaign to consecutively fill open positions. The campaign will remain open until position is filled. Applications will be reviewed in order of receipt.

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Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements