OBJECTIVES OF THE PROGRAMME

The Information and Technologies Management Unit (ITM) provides information and technologies management services to WHO programmes at regional level including 47 WHO country offices in the African region. The Unit is also responsible for the formulation, implementation, and coordination of ICT strategies and policies in the region.

DESCRIPTION OF DUTIES

The Informatics Assistant, will assume the following responsibilities:

• Maintain and customize design, navigation and content for the African Region SharePoint and Intranet.
• Provide end user support for productivity and collaborative tools.
• Provide technical expertise and support for AI-related projects, including troubleshooting and resolution of issues.
• Business analysis for technical clusters (departments), identifying their needs for productivity and collaborative tools, proposing and implementing solutions.
• Develop user guides on productivity and collaborative tools and provide training to end-users.
• Pilot and implement alternative tools for enriching collaboration and engagement activities.
• Design business intelligence dashboards.
• Provide analytics on use of productivity and collaborative tools.
• Any other duties requested by the supervisor.

REQUIRED QUALIFICATIONS

Education

Essential: Secondary, technical or commercial school in computer science or other relevant discipline.
Desirable: Microsoft trainings/certifications will be an important asset.

Experience

Essential: A minimum of 10 years’ experience in delivering overall support in IT customer services and productivity and collaborative tools management, and website administration in public/private organizations.
Desirable: Experience with UN Agencies would be an added advantage.

Skills

• Experience with web servers and web hosting environments (e.g., IIS, Apache, Nginx).
• Proficiency in Microsoft 365 tools such as SharePoint, Teams, OneDrive, Exchange Online, and PowerApps.
• Knowledge of web analytics tools (e.g., Google Analytics), SEO principles and web security best practices.
• Familiarity with content management systems (e.g., WordPress, Drupal).Experience with HTML, CSS, JavaScript, and responsive design principles.

WHO Competencies

• Teamwork
• Respecting and promoting individual and cultural differences
• Communication
• Producing results
• Moving forward in a changing environment

Use of Language Skills

Essential: Expert knowledge of French or English with Intermediate knowledge of the other.
Desirable: Intermediate knowledge of Portuguese would be an asset.

REMUNERATION

WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at XAF 14,437,000 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.

• The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.

• Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO’s operations please visit: http://www.who.int.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO’s contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of the duty station.

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Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements