JOB DESCRIPTION

DEADLINE FOR APPLICATIONS

26 January 2025-23:59-GMT+03:00 East Africa Time (Nairobi)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP’s values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP?

• WFP is a 2020 Nobel Peace Prize Laureate.
• WFP offers a highly inclusive, diverse, and multicultural working environment.
• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.
• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.
• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

To provide and/or oversee a range of coordination, administrative and technical activities that support the delivery of safe and effective air service to the humanitarian community.

This position is based in Nairobi and reports to Head of UNHAS

THE ROLE: To provide and/or oversee a range of coordination, administrative and technical activities that support the delivery of a safe and effective air service to the humanitarian community.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

• Provide operational coordination and technical support for air operations, ensuring compliance with WFP standards, including risk management processes, to support safe and effective air operations for the humanitarian community.
• Follow up on quality assurance evaluation observations to ensure compliance with the Air Transport Manual, as well as external and internal audits, including the ECHO monitoring visit.
• Draft the Standard Administrative Operating Procedures and ensure its regular update.
• Make evidence-based recommendations, support process reviews, and improvements in methods and practices to maximize performance while ensuring a sound aviation safety culture.
• Follow standard emergency preparedness practices to support WFP at the onset of a crisis.
• Liaise with airport officials, other local authorities, and external parties to obtain necessary clearances, documentation, and authorisations required for air operations.
• Carry out pre-flight actions to ensure that all registered passengers and cargo are duly carried on the flight in coordination with the crew to ensure safe flights.
• Resolve or escalate operational problems, using initiative, liaising with all parties, and navigating complex security landscapes, to ensure their timely resolution in adherence with WFP standards.
• Research, collate, and analyse data, and produce technical reports that enable decision-making and support planning, execution, and reporting in order to ensure contractual performance and to ensure high-quality information management (internal and external).
• Update and further develop existing databases and records, ensuring that relevant information is accurate, organized, and available for others to access, and supports reporting requirements.
• Manage the Customer service Cell and develop a communication strategy with customers.
• Respond to customer queries, following standard processes and obtaining guidance or escalating as required, to ensure timely resolution of all inquiries with a high standard of customer service.
• Build relationships with internal counterparts and external service providers to support the alignment of aviation activities with wider programmes and ensure a coherent approach to air operations.
• Manage the regular user group meetings and carry out regular user surveys.
• In coordination and collaboration with the main stakeholders and as per the UNHAS SAOP manage the eligibility criteria for the use of the service by the humanitarian/development community.
• As the Training Focal Point for UNHAS promote appropriate training activities and capacity building initiatives.
• Identify staffing training needs and contribute to designing, planning, and implementing training programs in coordination with HQ SCDA Aviation Officer in-charge of training.
• Facilitate the implementation and tracking of the training plan/schedule.
• Provide inputs for the Chief Air Transport Officer’s (CATO’s) advocacy and resource mobilization drive for UNHAS.
• Perform other related duties as required.

QUALIFICATIONS AND EXPERIENCE:

Education: Completion of secondary school education. Post-secondary certificate in air traffic control, flight dispatch, aeronautical engineering or related field is essential for Air Operations roles, desirable for Air Movement roles.

Experience: Six or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Knowledge and Skills:

• Experience in dispatching flights from uncontrolled airfields.
• Experience in interpreting operational flight plans.
• Experience in fuel planning, fuel management and supervising refuelling operations.
• Experience in airside operations and marshalling procedures.

Language: Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is dedicated to fostering diversity, equity, and inclusion. Our recruitment process is inclusively crafted to welcome candidates of all backgrounds, celebrating diversity and ensuring a respectful environment for all. We aim for an accessible and fair recruitment journey. Should you need any reasonable accommodations or have accessibility concerns, please reach out to us confidentially at [email protected]. Our DEI team is here to ensure your full participation in our recruitment process.

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).
• Once your profile is completed, please apply, and submit your application.
• Please make sure you upload your professional CV in the English language
• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter
• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time
• Please contact us at [email protected] in case you face any challenges with submitting your application
• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements