JOB DESCRIPTION

About CRS Madagascar

Catholic Relief Services (CRS) is a non-governmental organization created in 1943 by the United States Catholic Bishops (USCCB) to assist the world’s poorest people. CRS has been working in Madagascar since 1962 at the invitation of the Episcopal Conference of Madagascar and operates under a bilateral agreement with the Government of Madagascar.

Integrated interventions in food security, environment and landscape restoration, nutrition and health, and access to drinking water are the basis of CRS’s programs in Madagascar. Gender equality, youth participation, good governance, and environmental protection are among its priorities. CRS Madagascar currently supports various projects in 22 regions of the country; approximately more than one million people have currently participated in CRS-supported projects and activities.

Job Summary:

You will partner with the Country Program (CP) Senior Management Team to provide overall strategic Human Resources (HR) direction for the CP in support of high-quality programs serving the poor and vulnerable. You will analyze and anticipate HR programs, services, and operations needs and challenges in the areas of recruitment, staff development, performance management, employee relations, compensation and benefits, onboarding/orientation, policies, staff care, and employee administration and introduce improvement solutions.

Roles and Key Responsibilities:

• Manage HR processes and activities to ensure compliance with the latest agency, donor, and local legal requirements, while adhering to industry best practices.
• Provide expert HR guidance and coaching to managers, staff, and partners on a range of HR matters, particularly in recruitment, performance management, and employee relations.
• Effectively manage talent by supervising teams, fostering positive team dynamics, and prioritizing staff well-being. Offer coaching, develop tailored individual development plans, and conduct performance evaluations for direct reports.
• Lead the assessment and analysis of training and professional development needs, ensuring the delivery of focused and relevant development programs for CRS staff and partners.
• Implement staff retention strategies that offer competitive and equitable compensation and benefits, and cultivate a work environment that promotes staff engagement, empowerment, and personal and professional growth.
• Monitor organizational culture to ensure staff behavior aligns with CRS’ guiding principles, emphasizing dignity, diversity, community, and the rights and responsibilities of all employees. Serve as the focal point for the Code of Conduct & Ethics and contribute to safeguarding policy adherence and accountability.
• Manage record-keeping for personnel files and/or Insight, ensuring compliance with CRS, donor, and local legal regulations. Provide analytical reports on HR data, metrics, and trends to inform decision-making and support workforce planning and development.
• Support the capacity building of HR Officers and Assistants to enhance their skills and performance.

Basic Qualifications

• Bachelor’s degree in Human Resources Management or Business Administration required. Master’s degree in HR Management, Business Administration or Organizational Development preferred. The required level of education may be replaced by a minimum of two (2) years of professional experience in a similar position with a preference in a national/international NGO/private sector.
• Minimum of five years work experience in HR, preferably with an International or local NGO, with at least three of these years managing an HR function and strong knowledge of HR best practices and standards.

Required Languages – Fluency in French and English is required

Travel – Should be able to be ready and willing to travel very regularly (40%).

Knowledge, Skills and Abilities 

• Strong relations management abilities. Ability to relate to people at all levels internally and externally. Strategic in how they approach each relationship.
• Excellent strategic and analytical skills with ability to make sound judgment and decisions
• Very good planning, monitoring and organizational skills
• Able to maintain confidential information
• Proactive, resourceful, solutions oriented and results-oriented
• Strong customer service orientation with excellent communication, interpersonal and negotiation skills

Preferred Qualifications

• Additional education may substitute for some experience.
• Experience with and demonstrated ability to analyze and interpret employment laws, regulations, policies, principles, concepts, and practices. Thorough knowledge of the local labor law.
• Staff management experience.
• Strong experience in presenting, facilitating, and coaching on HR topics.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint), Web Conferencing Applications, HRIS.

Agency REDI Competencies (for all CRS Staff):

Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Personal Accountability – Consistently takes responsibility for one’s own actions.
• Acts with Integrity – Consistently models values aligned with CRS Guiding Principles and mission.  Is considered honest.
• Builds and Maintains Trust – Shows consistency between words and actions.
• Collaborates with Others – Works effectively in intercultural and diverse teams.
• Open to Learn – Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change – Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others – Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset – Understands role in translating, communicating, and implementing agency strategy and team priorities.

Main working relationships:

Supervision: HR Officer and HR Assistants

Internal: All CP Staff and staff representatives

External: RPO SARO, government employment agencies, other HR professionals.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation. 

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

N.B :

By applying for this position, I understand and acknowledge that this organization requires its personnel to treat all individuals with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. Additionally, I understand that if I am a successful candidate, I will be subject to a comprehensive background check, and my personal/professional references will be requested to assess my behaviors related to the agency’s Personal Protection Policy.

Female and local candidates are strongly encouraged. If several candidates are equally qualified, preference will be given to women.

CRS is an equal opportunity employer, and we encourage applications from all individuals without discrimination on the grounds of age, disability or gender. CRS offers a wide range of benefits to its staff, including parental leave, a pleasant working environment where breastfeeding mothers can bring their children accompanied by childminders (nannies), a comprehensive relocation program for staff it recruits or transfers from one site to another within the country. In addition, CRS offers a family reunification allowance which allows staff who have not transferred with their families to visit them once a year.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality.  Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.  We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.  The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. 

CRS is an Equal Opportunity Employer.

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements.  All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements