Under the supervision the ICT Infrastructure Team Lead, the ICT Analyst, Service and Identity Management contributes to the deliveries of the 2022-2025 UNV Digital Strategy in the are of Digital Workspace, Cloud migration, Cyber-security and Service management.
Duties and Responsibilities

Service Management:

• Contribute to the implementation of ICT infrastructure projects related to the digital strategy, ensuring full compliance with corporate information management and technology standards, guidelines and procedures for the technology environment;
• Support the migration to Microsoft 365 E5
• Support the implementation of Microsoft Viva Suite
• Implement technology facilities to ensure backup, redundancy and disaster recovery provisions in compliance with the systems introduced during the strategy;
• Support SalesForce access and permissions
• Comply and improve the user management lifecycle, in full collaboration with UNDP ITM and adjust to UNV onboarding/off boarding process in light of the new identity solution in place
• Monitor Office 365 license usage, compliance and associated costs
• Perform second and third-level desktop troubleshooting in conjunction with the ICT Help Desk in light of new infrastructure, digital workspace,
  cybersecurity and identity systems in place from the digital strategy;
• Administer identities in multiple directories (Local AD, Entra ID, B2C, O365, SalesForce, Identity and Access management);
• Coordinate user requests within existing UNV IT standards and procedures.

Management of Hybrid Cloud Datacenter(s):

• Plan, install and maintain ICT server infrastructure (Linux + Windows) and ICT services;
• Administer Directory Services to actively maintain DNS, DHCP, Postfix, and identities;
• Monitor, Manage, and Maintain configurations & running cost for o365/Azure/Devops cloud IaaS
• Maintain/Document configuration management for all newly introduced services.
• Provide technical advice on network administration to other agencies as required;
• Plan, install and maintain firewalls, routers, switches, cabling system and patch panels as part of the cyber-security digital track;
• Manage Virtual Private Network technology infrastructures, including site-to-site VPN, Remote Access VPN

Business continuity and ICT security:

• Ensure the protection of corporate electronic information stored on hybrid cloud; preparation of statistical charts, tables and reports as part of the new policies on information classification and data privacy;
• Implement and maintain IT security systems, such as Firewalls, IPS, Web-Filtering, Anti-Virus, CDN and Nessus security scans as part of the cyber-security digital track of the digital strategy;
• Keep proper and complete documentation of all systems, implement and maintain change control procedures and update systems inventory as needed;
• Support the development and update of the ICT disaster recovery plan that serves as input into the UNV business continuity plan, ICT infrastructure and training plans. Follow up of implementation and testing;

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement:

• The IPSA will work under the direct supervision of the ICT Infrastructure Team Lead.

Competencies

Core:

Achieve Results: LEVEL 1

• Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1

• Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1

• Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1

• Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1

• Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1

• Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1

• Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical:

Information Management & Technology – Network, Communication and Infrastructure Management:

• Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCNR, CCNP or similar is desirable.

Information Management & Technology – IT Security Management:

• Knowledge of Cyber Security technologies, processes, techniques and tools. Apply practical innovations to solve cybersecurity problems.Capability to keep UNDP systems and data safe. Knowledge of ISO 27001 principles. CSSIP, CSIM, CISA or equivalent certification desirable.

Digital – Data literacy:

• Understand the potential as well as the limitations of using data driven innovation
• Ability to use a mix of data sources (quantitative, qualitative or real-time techniques) to develop understanding, identify patterns to inform decision
  making or identify opportunities for further exploration

Business Direction and Strategy – Effective Decision Making:

• Take decisions in a timely and efficient manner in line with one’s authority, area of expertise and resources and take into consideration potential
  wider implications

Required Skills and Experience

Education:

• Advanced university degree (Master’s degree or equivalent) in Information Technology, Computer Science or related discipline is required, or
• A first-level university degree (Bachelor´s degree) in the areas mentioned above in combination with additional 2 years of qualifying experience, will be given due consideration in lieu of Master´s degree.

Experience:

• Applicants with a Master’s degree (or equivalent) in a relevant field of study are not required to have professional work experience. Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant technical experience in Hybrid Cloud operations and IT infrastructure, system/network administration.

Required  skills and competencies:

• Experience of Azure, VMware & HyperV, multi-platform server environment (Linux + Windows), Identity Management, LDAP;
• Experience of Cisco LAN/WAN technologies and SAN/NAS;
• ITIL Certified;
• Cisco Certified.

Desired additional skills and competencies:

• Azure certifications would be an asset;
• Security and identity certifications would be an asset.
• Microsoft Entra ID experience is desired.
• Microsoft B2C experience is desired.

Required Language(s) (at working level):

• Fluency in English.