JOB DESCRIPTION

Result of Service
The incumbent will be responsible for the following: – Seamless Conference Execution: Ensuring that all conferences, whether in-person, virtual, or hybrid, run smoothly without technical interruptions, thereby enhancing the overall experience for participants. – Enhanced Communication and Collaboration: Facilitating effective communication and collaboration among internal and external UN agencies through reliable and high-quality audiovisual support. – User Satisfaction: Providing consistent technical support and training to users, leading to increased satisfaction and confidence in using conference systems and technologies. – Operational Efficiency: Maintaining and operating AV systems efficiently, which helps in optimizing the use of resources and reducing downtime during conferences.

Work Location
UN-House ESCWA

Expected duration
6 Months

Duties and Responsibilities
Background: The Conference Services at ESCWA (Economic and Social Commission for Western Asia) play a vital role in facilitating communication and collaborating among internal and external UN agencies. Under ICT Section, the Collaboration Technology Unit delivers technical support for all ESCWA conferences, both within and outside the organization. The unit responsibility includes designing, installing, operating, and maintain audiovisual infrastructure in conference and meeting rooms. These facilities accommodate diverse types of conferencies, including in-person, virtual and hybrid events, utilizing various UN standard online conference platforms. The role of Video Conference Support Technician within the team includes to provide technical support during conferences, operating, and maintaining AV systems to ensure the smooth execution of events. Duties and Responsibilities: The Communications Technician-Video Conferencing Technician is responsible for providing the following: • Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity. • Assists in meetings’ preparation by preparing and configuring conference hardware in various locations throughout the Commission and operates equipment during conferences. • Provides support and training for users of conference systems. Install, operate and maintain the technical equipment used to record, amplify, enhance, mix or reproduce sound. You’ll identify the sound requirements for a given task or situation and perform the appropriate actions to produce this sound. • Testing equipment and setting-up the necessary Wide Area Network (WAN) links before conferences. • Operating the relevant room equipment during the conferences. The incumbent must over- see the entire conference for some time to ensure that all equipment is functioning properly. • Ensuring that the equipment necessary for each video conference is tested and working properly. This will require working knowledge and experience on: Cisco, Tandberg videoconferencing endpoints, gateways, and multipoint control unit products; Online virtual conference platforms Zoom, Ms-Teams, Cisco WebEx; remote simultaneous interpretation(RSI) platforms KUDO, Interprefy, Interacio; Audio mixers hardware and configuration; LAN/ WAN protocols and technologies; Switches and Routers; and an overall understanding of satellite communication technologies. • Assist with the maintenance & operation of audio conference equipment, audio mixers and Interpretation Systems; • Researches and evaluates new conference products ensuring compatibility with current operational standards and growth for future needs. • Assist with the distribution and return of CIT equipment for DPKO and with Inventory Management functions, such as receipt, inspection, issue, return-to-stock, write-off, shipments and stock checks. • Perform other duties as required

Qualifications/special skills
Completion of secondary school education or equivalent technical school is required. Higher education or additional courses/training in audiovisual communication would be desirable. All candidates must submit a copy of the required educational degree. Incomplete applications will not be reviewed. A minimum of 7 years of professional work experience operating audio and video conferencing equipment is required. At least 3 years of experience in the field of video conferences and remote simultaneous interpretation systems is required. At least 3 years of experience with computers and telecommunications is required. Good technical knowledge of audio mixer and associated equipment is required.

Languages
English and French are the working languages of the United Nations Secretariat; and Arabic is a working language of ESCWA. For this position, fluency in English is required. Note: “Fluency” equals a rating of ‘fluent’ in all four areas (speak, read, write, and understand) and “Knowledge of” equals a rating of ‘confident’ in two of the four areas.

Additional Information
Recruitment for this position is on a local basis. The incumbent is required to have the legal right to live and work in the specified working location.

No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.

Employment Type: FULL_TIME

Level of Education: Bachelor Degree

Date Posted: 2025-03-21

Application Deadline: 28-Mar-25

Work Hours: Monday – Friday, 8 AM – 5 PM

Experience in Months: 60