JOB DESCRIPTION

SCOPE OF WORK:

The IRC provides a range of economic empowerment programs and employment services to its clients. The Workforce Development Coordinator is responsible for building job development to create clients’ employment opportunities and sustain employer engagement, and maintaining and enhancing early employment training, extended supports and services for clients to attain self-sufficiency. The Workforce Development Coordinator sees Economic Empowerment programs supporting clients to build fundamental workforce knowledge and vocational training, cultivate various job opportunities and pursue career pathways that lead to higher wage jobs and self-sufficiency. This role directly manages the Career Development Specialist.  The Workforce Development Coordinator ensures program goals are met and manages quality control for both service provision and contractual compliance.  

RESPONSIBILITIES:

Responsibilities include, but are not limited to: 

Staff Management

• Provide leadership, development support and supervision to direct service staff by leading team meetings; providing individual supervision, coaching and goal-setting; managing workload and prioritizing tasks; and helping staff troubleshoot challenges.
• Ensure compliance of self and employment team with all policies, procedures, and protocols of the agency.

Compliance Documentation

• Ensure all programs fulfill funder and agency requirements for documentation, case files, data tracking and other areas of administrative compliance.
• Coordinate quality assurance efforts by conducting periodic case file and electronic data reviews in partnership with the supervisor and employment specialists.
• Monitor progress towards programmatic performance requirements and encourage the employment team towards these goals.  This includes program implementation, oversight, monitoring and evaluation for all grants in the portfolio.
• Produce high-quality program reports in a timely manner.  This includes completing or overseeing staff completion various reports to IRC headquarters and funders.
• Assist in grant writing activities, as the opportunities arise.

Client Services

• Actively participate and oversee the implementation and management of the career development program to ensure all program requirements and IRC standards of care are met.
• Ensure that client voice and experience is driving program design and direction, clients are actively engaged to provide feedback, and that feedback results in adaptations
• Track enrolled clients utilizing the ETO and Client Track systems to ensure all employment services are provided in a timely manner and properly documented.
• Maintain close communication with employment staff regarding challenging cases and carry out timely, professional interventions to ensure appropriate service delivery.
• Identify opportunities to increase employability access for clients.
• Develop and cultivate long term relationships with employers and community partners in order to identify appropriate vocational training and resources for clients.
• Use personal vehicle as a mode of transport for both self and clients to various job responsibilities in and around the service delivery area.

Team/Office Participation

• Participate in all program meetings, staff development activities, and other duties as assigned.
• Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
• Comply with all policies, procedures and protocols of the agency.

RESQUIREMENTS:

• Undergraduate degree required; preferably in Social Work, Human Services or a related field of study.
• Minimum two to three years of experience securing employment opportunities for clients, either in domestic refugee resettlement, other workforce development fields, or closely related social service delivery.
• Experience supervising, supporting, and training staff strongly preferred
• Experience in a not-for profit or human service agency environment preferred.
• Highly organized self-starter with demonstrated success in managing multiple priorities and delivering quantifiable results under pressure, with tight deadlines, and in a fast-paced environment.
• Excellent program and staff management skills: experience developing, leading, implementing and monitoring projects or programs in nonprofit or community-based organizations.  Strong ability to coach staff and take initiative.
• Proven negotiation, interpersonal, and oral and written communication skills, especially in a multi-cultural environment.
• Must be mission and outcome driven, self-confidence, and commitment to client success.
• Proficient in Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills.  ETO database familiarity strongly preferred.
• Excellent communication skills, with fluency in written and spoken English.
• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements