JOB DESCRIPTION

Description

United Nations Development Programme is hiring a ICT Associate to

I. Organizational context

The United Nations Program for Development (UNDP) is the United Nations Global Development Network.He advocates change and connects countries to knowledge, experience and resources to help people build a better life.We are present in the field in 170 countries and territories, working with governments and populations on their own solutions to world and national development challenges to help empower lives and build resilient nations.

In Gabon, the UNDP has a strong imprint on questions of environmental protection and other related themes (green value chains and jobs, sustainable finance, etc.) in which current joint projects will be reinforced to better contribute to the “transition to the green and blue economy”.The UNDP is also recognized as an adviser to trust good governance, the first pillar of the UNSDCF.In addition, the country office will be based on its history in four signature solutions and a catalyst for the PNUD 2022-2025 strategic plan:

i) Environment: UNDP supports the preparation of the determined contribution at the national level (CDN) of Gabon and is a trusted partner for the implementation of the letter of intent between the Gabon government and the initiative for the forests of Central Africa (CAFI).It has led initiatives to strengthen the capacities of institutions responsible for forest conservation and optimization of land use, interventions that will be essential for a successful transition to a green and blue economy, the main pillar of the United Nations Development Fund for Forest Cooperation (UNSDCF).

ii) Governance: UNDP-GABON played a major role in this area by helping to strengthen the capacity for development management, fight against corruption and protection of human rights.

iii) Poverty and inequality: in collaboration with the United Nations Food and Agriculture Organization (UNFAO), the UNDP leads a pilot operation in two localities aimed at strengthening the capacities of vulnerable groups through entrepreneurship, training (productivity, conservation and processing of agriculture) and IV))Pilot, the UNDP develops, with other United Nations agencies, interventions aimed at increasing the participation and contribution of women.

v) Development financing: UNDP supports several studies (green taxation, green private investments, green public finances, etc. This experience will facilitate the implementation of co-creation platforms of an ecosystem favorable to the financing of the transition to a green economy in Gabon. A continuous training.

The ICT unit allows the UNDP to connect effectively between its country office (BP) and all other sites such as projects, regional offices, external offices, as well as other United Nations partner agencies for solid execution of UNDP program and operations activities.

It is mainly the ICT unit which is entrusted with the following tasks:

• Supply of ICT support services to the PUDD country office and to all other programs, projects, regions and outdoor offices.

• Maintenance of hardware and software

• Support on the country’s digitization program and on information management, data security, etc.

• Cybersecurity support measures

• Support services concerning Q <computer and corporate applications, mainly MS 365 applications such as SharePoint Online

• ERP services

• Services MS Azure/Intune/AD

• IDAM services

• Provision of an internet connection

• Office extension with input and exit ease

• Services d’impression

• Centralized management/sharing/collaboration of documents

II.Post objective

Under the direction and direct supervision of the operations manager, the ICT partner provides ICT services, implements ICT systems and strategies, provides daily technical support to users of information management and technological infrastructure tools.The ICT partner promotes a customer -oriented approach.

The holder works in close collaboration with the Front Office, the management and commercial development support teams, the programs and operations of the Central Bureau and the IUF -based headquarters to solve complex problems related to ICT, collaborates with regional ICT specialists, ICT managers, ICT and other ICT staff.

The UNDP adopts a portfolio approach to adapt to the evolution of operational needs and take advantage of the links between interventions to achieve its strategic objectives.Consequently, UNDP staff are supposed to work in several units, functions, teams and projects within multidisciplinary teams in order to improve and allow horizontal collaboration.

III.Main functions and responsibilities

1. Ensure the implementation of ICT strategies and the introduction or implementation of

new technologies, focusing on obtaining the following results

In accordance with standards, directives and business management and technology procedures for the ICT ICT offices.
Contribution to the development of internal policies and procedures on the use of ICT.Development of internal standard operational procedures in ICT, in consultation with office management.
Supply of support for the use of corporate ERP, for better commercial results and better customer services.
Supply of assistance support for colleagues from BP, RO, projects
Realization of market studies and analyzes and contribution to the introduction of new technologies for updating and improving the country office system based on technological innovation
Implementation of strategies to use high -performance and innovative digital tools, promoting sustainable digitalization of the organization
Supply of advice and assistance for the acquisition of new ICT equipment for the office and projects;Supply of technical specifications and information on the best options on local and international markets.Examine quotes and offers.
Participation in the development and implementation of the annual ICT plan.Maintaining the measures in place for the continuity of activities and processes and procedures for recovery after claim.
Supply of ICT support during important events.
Ensure the recovery of the costs of its services rendered.

2. Ensures the effective operation of hardware and software software for country offices and

regional offices by focusing on the achievement of the following results:

Contribution to the proper functioning (installation, operation and maintenance) of all the material equipment of the UNDP and to the acquisition of hardware supplies.
Supply of the purchase plan and the replacement plan for ICT equipment
Execution of specific technical functions, including the replacement of electronic equipment components (discs, memories, network wiring, power sources, etc.
Supply of inputs for the development of new software / management software / software software for results with high impact (for example, office management system, electronic register, etc.) according to needs and aimed at improving the work of user work
Installation of commercial software and developed internally and related upgrades, anti -virus programs in time
Maintain an inventory and a stock of supplies and up -to -date spare parts in cooperation with the teams responsible for administration and purchases.
Holding an up -to -date inventory of software and hardware.
Update of a library of reference documents relating to ICT
Help in the preparation of meetings by preparing and configuring conference equipment in various places and operating the equipment during conferences and in key events.

3. Ensure the effective administration of networks, emphasizing obtaining the results

following:

Control the connection to the network daily to guarantee a stable and responsive environment.
Make sure that office computers and UNDP network resources are protected against malicious virus attacks and deploy countermeasures in the event of attacks.
Respond to user needs and questions about access to the network.
Implement procedures for safeguarding and restoring local discs based on the cloud.Install anti-virus programs in due course.Organization of off -site storage of backups.
Maintain the information settings for network customers and email up to date.
Maintaining the measures in place for the continuity of activities and processes and procedures for recovery after claim, including the backup and restoration of local servers and storage facilities.
Quick upgrade of LAN infrastructure and Internet connectivity to meet the requirements of the UNDP.
Have and monitor network problems.
Support to the administration of networks to other United Nations organizations, if necessary, and preparation of invoices for the recovery of the cost of the service provided.

4. Help provide automation and scanning support for CO operations and programs, emphasizing the results

following:

Installation of commercial and developed software internally, as well as the corresponding updates.
Support for the development of new automation tools using platforms developed by the UNDP.
Participation in the development of reference terms (TOR) for software products and providing support for monitoring and evaluation to program teams during the development life cycle.
Support for the internal development of tools for the program and operations, if applicable.
Help to identify the possibilities and means of converting operational processes into web -based systems in order to solve efficiency problems (for example, office management system, donor software, knowledge management systems).

5. Ensures the facilitation of the strengthening of knowledge and the sharing of knowledge in the regional center and the country office by focusing on the achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, providing information.
Organization of training for operations/projects on ICT issues.
Summary of learned lessons and best practices in ICT.
Solid contributions to knowledge networks and practice communities.The holder performs other tasks relating to his functional profile deemed necessary for the effective operation of the office and the organization.Supervisory/Managerial Responsibilities:   Superviser l’Assistant ICT
IV.Requirements:Education

Secondary education is required with formal training in IT systems, management software and/or web applications.CCNA, MSCA, MSCE and/or MCP certifications are an asset.
A university diploma in information technology, information management, telecommunications, IT or an equivalent field will be duly taken into account, but it is not an requirement.

Experience, Knowledge, and Skills

Minimum of 6 years (with secondary school diploma) or 3 years (with the license) relevant professional experience in administration and exploitation of networks, website design, supply of technical support for hardware/software or ERP Cloud, work with telecommunications facilities;And apply knowledge of database applications, web -based management systems and required cloud infrastructure solutions.
Experience in the use of Cloud/Web management systems required
The administration of software and networks, use of hardware/software, telecommunications installations, videoconferencing systems, use and support for office follow -up, mainly Microsoft 365 with Skype for Business, SharePoint, OneDrive, Teams, Yammer, Planner, Knowledge of databases are desirable.
Knowledge and experience of the administration of SharePoint Online and the development of automated process flow flows in Power Automate is desirable.
Work experience with user -centered conceptions and research and testing on users is desirable.
Certificat désiré en ITIL: Fundamentals, Cisco CCNA/CCNP, Microsoft 365 Certified: Fundamentals, Cisco Certified Network Engineer (CCNE), Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP) serait un atout.

Language Requirements

The mastery of the French language is required.
The mastery of the English language is an assetExpected demonstration of skillsPost coreGet resultsLevel 2: Strengthen solutions and simplify processes, balance speed and precision in workThink in an innovative wayLevel 2: Offer new ideas/be open to new approaches, show systemic/integrated thinkingLearn continuouslyLevel 2: get out of your comfort zone, learn from others and support their learningAdapt with agilityLevel 2: Adapt the processes/approaches to new situations, involve others in the change processDeterminingLevel 2: ability to persevere and simultaneously manage several sources of pressureEngage and associateLevel 2: Facilitator/Integrator, brings people together, creates/maintains coalitions/partnerships.Promote diversity and inclusionLevel 2: Facilitate conversations to flatten divergences, take into account decision -making

People Management

UNDP People Management Competencies can be found in the dedicatedsite.

Transversal and technical skills

ThematicNomDefinitionBusiness managementResults managementAptitude to manage programs and projects by emphasizing the improvement of performance and demonstrable results.Business managementCustomer satisfaction/customer managementAbility to react quickly and appropriately with a feeling of emergency, to provide coherent solutions and to provide timely and/or quality solutions to meet and understand the real needs of customers, contribute to the development of customer service strategy, seek ways to add value beyond the immediate customer requests, ability to anticipate customer needs and concerns.Business managementWork with evidence and data

Ability to inspect, clean, transform and model data in order to discover useful information, clarify the conclusions and support

decision -making.

Business managementDigital awareness and literacy

Ability and propensity to quickly adopt new technologies, either by skillfully using their use, or by understanding their impact and give others the means to use them if necessary.

Information management and technologyIT support to the internal customerAbility to support customers on IT issues and generate and contribute to continuous improvement processes to provide excellent user experience.Knowledge of the ISO 9001 standard is desirable.ITIL or similar certification is desirable.Information management and technologyManagement of networks, communications and infrastructureAbility to develop/integrate/use/manage a computer network, communications, cloud or on -site infrastructure, and new technologies such as IoT.Cisco CCIE, CCNP or similar is desirable.Information management and technologyUser experience and business analystAbility to effectively translate user needs into computer requirements around a human -centered design.

V. Keywords

Digital technology

Website design

Company resources planning systems (ERP)

Software development

Technological, hardware and software platforms

Network administration

Equal opportunities

As an employer subscribing to the principle of equal opportunities, the UNDP values ​​diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified candidates from all horizons to apply for positions within the organization.Our job decisions are based on merit and aptitude for the post, without discrimination.

The UNDP also undertakes to create an inclusive workplace where all the staff is empowered to contribute to our mission, is valued, can flourish and benefit from career opportunities open to all.

Sexual harassment, exploitation and abuse of authority

The UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority.All selected candidates are therefore subject to relevant controls and must comply with the respective standards and principles.

Right to select several candidates

The UNDP reserves the right to select one or more candidates from this vacancy announcement.We can also remember the applications and take into account the candidates who apply for this position for other positions similar to the UNDP, at the same level and with a description of positions, experience and similar educational requirements.

Scam alert

The UNDP does not charge any fee at any stage of its recruitment process.For more information, please consultwww.undp.org/scam-alert.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements