IRC: Receptionist – New York

  • Location:
  • Salary:
    $0 / YEAR
  • Job type:
    FULL_TIME
  • Posted:
    1 month ago
  • Category:
    Administration
  • Deadline:
    18/07/2025

JOB DESCRIPTION

Job Overview: The receptionist provides general office support with a variety of clerical activities and related tasks. They greet, welcome, and direct visitors and clients appropriately; notifying staff of visitor/client arrivals.  They maintain the lobby and front desk and coordinate telecommunications and check-in systems, as well as cashier for the office. 

Major Responsibilities:

  • Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department. Manage flow of visitors during peak periods such as open office hours.
  • Treat all staff, clients and guests with respect, professionalism, kindness, and dignity.
  • Cashiering duties.
  • Answer and direct incoming telephone calls. Refer inquiries from clients and guests to the appropriate staff.
  • Make appointments and conduct follow-up calls. Manage voicemail system and send messages to appropriate staff.
  • Ensure client are checking-in when they arrive to the IRC and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff.
  • Provide referrals and information on IRC programs and services.  Refer non-IRC clients to appropriate internal and external resources.
  • Maintain and tidy up the lobby, the classroom, the conference room, the small and large huddle rooms periodically throughout the day.
  • Maintain up-to-date information on front desk processes and procedures and update lobby bulletin boards with up-to-date information/flyers.
  • Maintain stock of office supplies and inform manager when low on stock.
  • Provide clients with donation supplies and ensure documentation is handled correctly.
  • Maintain office equipment including copier is in good working order; escalate issues as needed.
  • Receive and distribute mail and packages.  Process outgoing mail and deposit in mailbox on daily basis.
  • Other tasks and projects as assigned.

Job Requirements:

  • High school diploma or equivalent education or work experience.
  • Minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service.
  • Desire to work as a team member and demonstrated experience working with diverse communities and cultures.
  • Must be well-organized, reliable, professional, detail oriented and flexible.
  • Ability to work independently, be a self-starter and maintain responsibility for multiple tasks.
  • Ability to be resourceful and proactive in dealing with issues that may arise.
  • Ability to speak in a clear and friendly manner over the phone.
  • Ability to greet clients and visitors in a friendly and welcoming manner when face-to-face.
  • Demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook.
  • Excellent communication skills, with fluency in spoken English. Bilingual ability in one of the predominant languages of the local client base a plus.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements

This job has expired.