JOB DESCRIPTION

NORCAP’s mission is to improve aid to protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions that meet the needs of people at risk.
We do this by:

Supporting humanitarian, development and peacebuilding initiatives that protect and empower people.
Improving impact at the global and local level through joint projects with partners and stakeholders
Providing expertise and developing capacity that enable partners to meet the needs of people in fragile situations and crises.
Strengthening the global system that we are part of through support for leadership, coordination and policy development.
Building bridges between the humanitarian, development and peacebuilding sectors
NORCAP is part of the Norwegian Refugee Council.

NORCAP is partnering with the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) to strengthen accountability and community engagement in the Democratic Republic of Congo (DRC).

The DRC continues to face complex and overlapping crises, including armed conflict, disease outbreaks, food insecurity, and large-scale displacement. In this context, OCHA plays a vital role in ensuring that humanitarian efforts are inclusive, transparent, and responsive to the needs and perspectives of affected communities.

To support this work, we are seeking an experienced Accountability to Affected People (AAP) Officer to be based in Goma, DRC until end of year with possible extension, reporting to the Deputy Head of Office.

Please note: This position is open exclusively to nationals of the Democratic Republic of Congo. Applications from non-nationals will not be considered.

Role and responsibilities

As the AAP Officer, you will take on the following responsibilities:

Strengthen the participation of local and national NGOs in AAP Working Groups through capacity-building, consultations, and focus group discussions
Design and deliver “AAP for Frontline Workers” Training of Trainers (ToT) sessions for focal points and OCHA staff
Support revitalisation of the National AAP Working Group and its alignment with provincial groups and HCT priorities
Facilitate implementation of the HCT-endorsed AAP workplan and support operationalisation of key recommendations
Collaborate with provincial AAP Working Groups to develop and disseminate key messages based on community feedback
Work closely with PSEA, GenCap, and ProCap experts to align cross-cutting workstreams and promote joint analysis
Support harmonisation of Complaint Feedback Mechanisms (CFMs) and Community-Based Complaint Committees (CBCCs), and ensure feedback is addressed effectively
Contribute to the integration of AAP indicators in Humanitarian Fund allocations and ensure community feedback informs the Humanitarian Programme Cycle (HPC)
Qualifications and experience

To excel in this role, candidates should possess the following qualifications and skills:

Proven experience in community engagement and stakeholder mobilisation in humanitarian contexts
Strong background in designing and managing Complaint Feedback Mechanisms
Fluency in both French and English; knowledge of local languages is an asset
Familiarity with the humanitarian context in Eastern DRC is desirable
Ability to work independently and collaboratively in complex environments
Please read the terms of reference for more details before applying
Competencies

The main competencies of a NORCAP Expert are:

Building working relationships
Planning and organising
Adaptability
Resilience
What we offer

In recognition of your expertise and contributions, we provide the following benefits and opportunities:

Rewarding work for a renowned global organisation
Access to a network of humanitarian, peace, and development professionals
Join NORCAP’s team of experts and be considered for future assignments elsewhere
A dedicated Staff Care Unit

How to apply

When submitting your application, kindly register in English your full employment history and education. Please include your full name as written in your passport. Uploaded CVs alone will not be reviewed.
NORCAP values diversity, equity and inclusion. We welcome applications from all qualified candidates, regardless of race, sex, sexual orientation, national origin, religion or disability.
NORCAP reserves the right to conduct a full background check on shortlisted candidates
Approved Health Certificate will be required prior to contract commencement and assignment
Feedback will be given to all applicants within four weeks after the closing of this advertisement.
Apply before 6th August 2025,11.59PM CET

Please note: This position is open exclusively to nationals of the Democratic Republic of Congo.

At NORCAP, we work to better protect and empower people affected by crises and climate change. With expertise in the humanitarian, development and peacebuilding sectors, we collaborate with local, national and international partners on finding solutions to meet the needs of people at risk. NORCAP is part of the Norwegian Refugee Council.

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements