JOB DESCRIPTION

Hardship Level

H (no hardship)

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS7

Staff Member / Affiliate Type

General Service

Reason

Regular > Regular Assignment

Target Start Date

2025-10-01

Deadline for Applications

July 18, 2025

Standard Job Description

Senior Learning Development Associate

Organizational Setting and Work Relationships

This job contributes to talent development approaches and activities and provides administrative support to any relevant corporate learning and development strategies and designing and delivering customized solutions for colleagues in functional areas, managers and leaders in order to improve performance and contribute to career pathways. In doing so this will contribute towards building a positive UNHCR learning culture. In addition, the incumbent might support the design and delivery of learning and development activities related to bureaux and operational priorities.

The incumbent also may supervise staff and supports the submission for the budget and activities under her/his responsibility. The job requires the incumbent to work both internally with the divisions and bureaux and in coordination with regional and field offices and external partners concerning capacity building and awareness raising activities to ensure appropriate cross-linkages of all UNHCR learning and development programmes with functional and management/leadership component.

The incumbent may interact with external service providers – consultants, printing and e-learning development companies, and other training providers and subject matter experts, in support of the unit’s activities. Additionally, the incumbent contributes to the maintenance of learning materials and records by supporting the work of other staff and consultants to maintain the quality and relevance of materials.

S/he will be responsible for supporting the preparation of consultancy documents, internship contracts, and requests for acquiring goods and services in relation to delivering learning activities and programmes.

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties

Support the skills needs analysis, design and delivery, and evaluation of the learning programmes and events, including distance learning, e-learning, face-to-face workshop, webinar sessions and other approaches.
Coordinate with vendors and internal resources the development of materials, guides, job aides, manuals, and on-line content to be used for upskilling purposes. This can range from drafting and reviewing content for specific learning areas to quality review of the e-course developed by external vendors to liaising with the business counterparts to obtain the input or the approval for the new learning materials.
Advise the Unit on technological aspects of learning initiatives using the available IT infrastructure.
Contribute input on systems and procedure development.
Assist in the preparation of the unit’s budget, monitoring of expenditure and processes the day-to-day transactions under the approved budget.
Prepare consultancy contracts and internship documents, reports.
Enter data into ERP, liaise with UNHCR sections to facilitate payments and prepare periodic unit expenditure reports and any other ad-hoc reports and compile statistics on the training activities.
Oversee and support the interactions of the Unit with external service providers and consultants, such as offers, request for proposals and quotes, requisitions, purchase orders, receipts, reporting.
Act as a content manager ensuring learning materials and programme information are uploaded into the system and manage communication tools including UNHCR’s Intranet.
May supervise general service category staff and interns.
Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making is risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
Perform other related duties as required.

Minimum Qualifications

Years of Experience / Degree Level

For G7 – 4 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher

Field(s) of Education

Not applicable.

Certificates and/or Licenses

Administration;                                   Communication;                                 Human Resources;

or other relevant field.

(Certificates and Licenses marked with an asterisk* are essential)

Relevant Job Experience

Essential

Relevant professional experience in progressively responsible administrative functions, preferably related to administration, pedagogical activities or provision of training.

Desirable

Prior exposure to functions related to office administration. Experience with distance learning and learning management software. Exposure to UNHCR specific learning and training activities. Familiarity with humanitarian operations, procedures and refugee issues.

Functional Skills

TR-Assessment of Learning Needs;

TR-Design & development of learning solutions including for e-learning & distance learning

TR-Evaluation of learning activities

TR-Training – Virtual and face to face

CO-Drafting and Documentation

CO-Cross-cultural communication;

(Functional Skills marked with an asterisk* are essential)

Language Requirements

For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.

For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.

Competency Requirements

All jobs at UNHCR require six core competencies and may also require managerial competencies and/or cross-functional competencies. The six core competencies are listed below.

Core Competencies

Accountability

Communication

Organizational Awareness

Teamwork & Collaboration

Commitment to Continuous Learning

Client & Result Orientation

Managerial Competencies

Managing Resources

Empowering and Building Trust

Managing Performance

Cross-Functional Competencies

Analytical Thinking

Planning and Organizing

Technological Awareness

All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination, and abuse of power.

As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.

This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

OPERATIONAL CONTEXT:

As global challenges grow more complex and displacement crises demand increasingly innovative responses, UNHCR’s workforce must be equipped with the right skills for UNHCR to remain effective. The broader vision for a modernized UN system, under UN 2.0, and UNHCR’s shift to sustainable programming also highlight the need to adapt the way the organization manages and develops talent. These challenges have called for a more focused and impactful Learning and Development (L&D) model that better equips, within available resources, the workforce with the skills, tools, and management and leadership capabilities required to thrive in a dynamic and complex operational environment.

The strategic repositioning of UNHCR”s L&D system and function will transition towards a skills-based approach that better synergizes learning, strategic workforce planning, data analytics and development, recruitment, deployment, and engagement efforts. To underpin this integration, the L&D function currently handled by the Global and Learning Development Centre (GLDC) will be embedded into DHR’s broader structure as one Section – the Skills and Learning Section (SLS) in the Integrated Talent Management Service. The new Section will have two Units, the Skills Strategy Unit and the Performance and Leadership Unit.

The Integrated Talent Management Service (ITMS) will replace the current Assignments and Talent Mobilization Service (ATMS). Its objective is to ensure that UNHCR has the right talent in place through the integrated management of assignments, talent acquisition, and development. This involves, through SLS, building a high-performing, resilient, and engaged workforce by strategically investing in leadership, people management, and performance.

DCP:

For this position, UNHCR requires an experienced senior development associate, who works well across the organization and with multiple internal and external stakeholders: senior managers and technical specialists in Divisions, Bureaux, Entities and Operations globally. S/he must bring a deep experience and ‘up-to-date’ expertise to support (and sometimes lead) the designing of skills-based learning solutions which includes managing and supporting clients and managing a mix of internal and external partners delivering different elements of the solution. The development associate must have experience in ‘mixing and matching’ external and internal resources to deliver designed solutions and experience in constituting and working in matrixed project teams (in the skill learning and experience space) that design solutions to clients. Solutions should integrate learning related KPI’s and learning related monitoring as well as project management support to multiple learning projects managed by clients across an organization. Experience from building project management support systems for clients is a definite advantage. The incumbent must be able to demonstrate both hands-on learning solution design and hands-on project management of design teams in the learning space. Experience with agile end-user centred learning solutions designs from outside the UN is an added adv
Additional information:
Candidates must be legally present in Hungary at the time of application, recruitment and hire.

Remuneration:
In case of appointment, a competitive compensation and benefits package is offered.

Benefits:
Annual leave: UNHCR staff members holding a fixed-term appointment will accrue annual leave at the rate of 2.5 working days for each full calendar months of service (i.e. 30 working days per year).

Pension system: Staff members holding a fixed-term appointment will become participants in the United Nations Joint Staff Pension Fund (UNJSPF).

Health insurance plan: locally recruited staff members in Budapest will be enrolled in the Medical Insurance Plan (MIP). The coverage is also optionally available for eligible family members.

Shortlisted candidates may be required to sit for a test. No late applications will be accepted. UNHCR is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, colour or ethnic and national origins, religion or belief, or sexual orientation. UNHCR does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, training or any other fees).antage.

Required languages (expected Overall ability is at least B2 level):

English

,

,

Desired languages

,

,

Operational context

Occupational Safety and Health Considerations:

To view occupational safety and health considerations for this duty station, please visit this link: https://wwwnc.cdc.gov/travel .

Nature of Position:

Living and Working Conditions:

 

Additional Qualifications

Skills

CO-Cross-cultural communication, CO-Drafting and Documentation, TR-Assessment of Learning Needs, TR-Design & development of learning solutions including for e-learning & distance learning, TR-Evaluation of Learning Activities, TR-Training – Virtual and face to face

Education

Certifications

Administration – Other, Communication – Other, Human Resources – Other

Work Experience

Competencies

Accountability, Analytical thinking, Client & results orientation, Commitment to continuous learning, Communication, Empowering & building trust, Managing performance, Managing resource, Organizational awareness, Planning & organizing, Teamwork & collaboration, Technological awareness

UNHCR Salary Calculator

https://icsc.un.org/Home/SalaryScales

Compendium

Additional Information

Functional clearance

This position doesn”t require a functional clearance

Level of Education: Bachelor Degree

Work Hours: 8

Experience in Months: No requirements